Nueva Agencia de Consultoría de Negocios y Marketing.Servicios:- Business Planning.- Leadership Consulting and Mentorship.- Marketing Strategies:• Brand Awareness• Customer Acquisition • Influencer Campaigns• Advertising• CRM• Loyalty Programs- SEO- Link Building Strategies

I oversee Customer Acquisition via multiple media channels, CRM, SEO, Product and Development for a company in the Gaming Industry, creating journeys that are optimized to help with conversion and retention of customers extending lifetime engagement that ultimately ensure profit growth.Within my responsibilities I create strategies for all departments within my scope, develop my senior and junior leadership team to build the highest performers.

Product Manager for IT & SD Operations handling product roadmap, projects and staff of Software Developers, Sys Admin and PM.

Leading the Customer Operations, from CS and the Leadership Team, to Sales/Conversions and QA.Current focus is to drive lean projects around improving the main contact reasons, increasing revenue and overall raising the customer experience.

Leading Customer Service Team, senior CSRs and a Supervisor, focused on projects around improving the customer journey and maintaining world class service and deliverables while we support a fast growing operation.

CS Restructuring, Leadership Development, Process Improvement

Sales Quota Management, Process Improvement, KPI Management, QA Benchmarking

Sets the vision, direction, and culture of the team by managing individual and team performance expectations and goalsDrives process improvement initiatives Project Management & Leadership Development Provides individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction Serves as leader and point of contact for escalated contact resolution of a supervisory nature or complex problemsManage and drive staffing plans, cost analysis,… Show more Sets the vision, direction, and culture of the team by managing individual and team performance expectations and goalsDrives process improvement initiatives Project Management & Leadership Development Provides individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction Serves as leader and point of contact for escalated contact resolution of a supervisory nature or complex problemsManage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as requiredActive participation in hiring and building the team & raising the bar in hiring processPeople management i.e.KPI's performance appraisals, goal setting, training and mentoring talent to grow within organization & control attritionEnsures employees growth & development, set priority, drive motivation & engagement for employees Show less

Performance, Project Management

Reports, Performance Control