Program Manager
Costa Rica
Sets the vision, direction, and culture of the team by managing individual and team performance expectations and goalsDrives process improvement initiatives Project Management & Leadership Development Provides individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction Serves as leader and point of contact for escalated contact resolution of a supervisory nature or complex problemsManage and drive staffing plans, cost analysis,… Show more Sets the vision, direction, and culture of the team by managing individual and team performance expectations and goalsDrives process improvement initiatives Project Management & Leadership Development Provides individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction Serves as leader and point of contact for escalated contact resolution of a supervisory nature or complex problemsManage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as requiredActive participation in hiring and building the team & raising the bar in hiring processPeople management i.e.KPI's performance appraisals, goal setting, training and mentoring talent to grow within organization & control attritionEnsures employees growth & development, set priority, drive motivation & engagement for employees Show less