Fernanda Lobo Trindade Email & Phone Number

Buffalo, Ny, Us

London, Gb

London, Gb

I successfully manage data analytics/metrics, SME for payments, and release of expenses to ensure the smooth running of the operation. I develop and execute effective business policies in compliance with organizational rules and regulations to accomplish business goals.Additionally, I lead the design and enforcement of numerous business operations initiatives through collaboration with key stakeholders in technology, product, and customer service. I administer and oversee payments engineering team of 10 FTE onshore/offshore staff members for corporate compliance maintenance of Global Payment System and operational excellence.A few key contributions in this tenure include:- Attained high-value payments STP rate to 98.3%, increase of 2% of the previous rate that resulted in 30,000 wires per month and repair savings by 2FTE.- Streamlined and improved business operations/processes by executing strategic business plans/methodologies.- Identified new business opportunities to offshore process as well as removed legacy by carrying out research and analysis.

London, Gb

In this role, I designed SQLs under the payment system to drive business decision, whilst providing data-driven appropriate suggestions to internal customers related to commercial/global banking, wealth, and personal banking. I have performed as SME for Global Payments System being a key contributor to implement and maintain payments applications within USD payment space whilst meeting organizational goals in an effective/timely manner.Moreover, I served as STP manager for North America, formulated and executed comprehensive business plans to meet requirements. I oriented and mentored payments innovation working groups with due-diligence and prioritization. I have conducted impact analysis and implemented more than 200 business rules under the payments space.Here are selected contributions in this tenure:- Significantly represented North America as Payment SME by delivering forum Global ISO20022 for CA and US.- Conceptualized and led multiple high-value payments initiatives, such as FED, CHIPS, SWIFT, and Payments Canada (Lynx).- Secured four FTE through the execution of Lean Six Sigma principles and automation of legacy reports.- Enabled the attainment of global goals by 98% and maximized STP by performing heavy data analytics and utilizing industry experience to develop business tactics.- Steered efforts in spearheading core banking program and completed legacy infrastructure of the US bank by re-engineering internal process, modernizing business-critical IT systems, and aligning the US bank with the group standards.- Played a key role in streamlining and improving business process/operations by implementing aggressive and ground breaking plans.- Successfully identified and troubleshot complex issues between operations and technology by providing guidance to customer service operations to meet daily needs and establishing relationships with senior management, audit, compliance, vendors, and global teams.

London, Gb

During this tenure, I spearheaded and managed various projects from conception to completion by delivering services as Technical SME for North America Global Payment System. I have provided effective IT solution to trigger revenue, cut cost, and improve the delivery of quality services by coordinating with business partners.A significant accomplishment in this tenure includes:- Played an integral role in releasing part of a $70M program through the provision of Tier O critical services.

London, Gb

As an analyst at company, I performed as an analyst and escalation point for IT operations accountable for delivering global support on a critical system by cooperating with diverse teams across the US, UK, Brazil, India, and China. I utilized Oracle technology for troubleshooting, implementing changes, and managing incidents.Here is a selected contribution in this job role:- Provided level-1 production support for tier 0 and 1 live Oracle Database by administering a 24x7 on-call rotation ensuring systems to meet a high standard service and avoid any downtime.

Irving, Texas, Us

Team player part of international program to implement Oracle Technology Solution for Brazilian's customers.

São Paulo, Sp, Br

Responsible for developing in-house software to Itaú Bank (biggest bank in Latin America) using mainframe technology.

Began in 12-week internship program, progressing to a permanent role. Satyam and SAP partner working on the software development outsourcing and BPO

Technology In System Development, Software Development

Ensino Fundamental E Médio