Fernanda Espinoza Delgado Email & Phone Number

Advanced Psychology Student with a strong passion for understanding and enhancing the learning experiences of individuals in the adult stage of life. With experience in various training roles, I have honed my skills in adult learning and development, enabling me to create, deliver, and assess engaging and effective training programs.As a Training Specialist, I've...✓ Delivered training programs for New Hires and Tenured Associates on Customer Service and Technical Support, while promoting leadership development, effective communication, and team building.✓ Collaborated with subject matter experts to develop curriculum and training materials.✓ Conducted training sessions in-person and online, utilizing various multimedia platforms.✓ Assessed training program effectiveness through evaluation metrics and made recommendations for improvement.✓ Developed and implemented adult learning strategies to optimize employee performance.✓ Conducted needs assessments to identify learning gaps and improvement opportunities.✓ Facilitated workshops for other Trainers on time management, goal setting, and professional development.✓ Created and maintained training materials and learning resources, such as SOPs, PPTs, Trivias.✓ Provided ongoing support and guidance to learners throughout their learning process.