Fernanda Sousa Email & Phone Number

Professional with two years of experience in Customer Service in Brazilian Portuguese, focused on email and live chat communication. I have excellent written skills, which helped me develop clear and efficient communication, essential for my current role. I have a great deal of knowledge about mentoring colleagues on topics such as Focus on Empathy, Emotional Control, and Practical Empathy. My ability to handle challenging situations with emotional control and empathy strengthens my skill in providing tailored solutions, ensuring customer satisfaction and loyalty.

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  Customer Service Agent

  Entain

  Oct 2022 - Present - Lisbon, Portugal

  • Managing and responding to all requests from Brazilian users by chat and e-mail.• Dealing with and resolving customer concerns within the specified timeframes, ensuring customer loyalty.• Act as a connection between the customer and other areas in order to resolve problems or dissatisfaction.• Escalate system anomalies and general issues to the appropriate departments.• Identifying opportunities for improvement to guide supervision, and drafting action plans based on customer needs.• Ensuring compliance with company performance metrics.