Fernanda Jófili

Fernanda Jófili Email and Phone Number

Travel Manager @ Brazil
Brazil
Fernanda Jófili's Location
Recife, Pernambuco, Brazil, Brazil
About Fernanda Jófili

Fernanda Jófili is a Travel Manager at UsatusMillas.com. She is proficient in Deutsch. Colleagues describe her as "Fernanda y yo trabajamos en Platzi desde diferentes áreas: ella en educación y yo en growth. Siempre se ha destacado por ser una líder curiosa en cualquier proyecto que lideraba para la Escuela de Desarrollo Web. Destaco de Fer su empatía y apertura a los cambios, así como su dinamismo para llevar a cabo sus proyectos y su capacidad para aprender cosas nuevas. Fer comprendía que su trabajo también impactaba en los objetivos de nuestro equipo de SEO, por lo que siempre fue una persona abierta a colaborar con nosotros y aplicar dentro de sus iniciativas el conocimiento que le proporcionábamos. Ella es, sin duda, una persona con excelentes habilidades comunicativas, receptiva al feedback y con una curiosidad intelectual incansable. Cualquier organización que decida trabajar con Fer contará con una profesional que aportará valor al contenido e impactará enormemente en los objetivos." and "Fernanda consistently delivers outstanding performance and has a remarkable ability to learn, adapt, and implement new techniques and strategies in her projects. She excels in teamwork, displaying openness to feedback and a willingness to iterate in order to reach goals effectively. I highly recommend Fernanda as a valuable collaborator for your organization, contributing to the creation of exceptional products."

Fernanda Jófili's Current Company Details
UsatusMillas.com

Usatusmillas.Com

Travel Manager
Brazil
Fernanda Jófili Work Experience Details
  • Usatusmillas.Com
    Travel Manager
    Usatusmillas.Com
    Brazil
  • Leadsales
    Project Manager - Market Research
    Leadsales Mar 2024 - Jul 2024
    I led a project investigating the Brazilian market to identify opportunities for Leadsales' WhatsApp CRM (Mexico) to expand in Brazil.- User Journey Analysis: Participated in the entire user journey to identify experience and improvement opportunities.- Sales Consulting & Lead Qualification: Provided sales consulting for Brazilian leads, focusing on understanding business needs, using frameworks like BANT for qualification.- Customer Technical Support: Supported customers in Portuguese, Spanish, and English, assisting with inquiries, troubleshooting, and account support while gathering feedback.- User Interviews: Conducted interviews to explore users' problems, alternative solutions, and goals.- Benchmarking & Market Research: Analyzed competitors, CRM/chatbot use, features, payment methods, and market practices.- Training Material Development: Designed, updated, and translated training materials into Portuguese to improve CX.As a result of this project, we identified opportunities for improvement in product features, payment and billing methods, and customer service.
  • Platzi
    Learning Experience Designer / Instructional Designer
    Platzi Feb 2021 - Jan 2024
    Manage projects and learning experiences regarding creation, planning, and development of content for Platzi and Platzi Brasil in Spanish and Portuguese. Content covers software development, data science, design, professional growth, and startups. Data analysis and creation of results reports, definition and implementation of customer acquisition, retention, and activation strategies.- Design of learning experiences (courses, exercises, practice sessions, labs, challenges, blog posts, course roadmaps) for B2C and B2B customers- Conduct user interviews (1:1 and 1:many) for valuable insights- Effective performance and results management- Analysis of qualitative and quantitative data and creation of results reports- Definition and alignment of OKRs - Develop and implement customer acquisition, retention, and activation strategies
  • Platzi
    Educational Project Coordinator
    Platzi Aug 2022 - Dec 2022
    Design and develop the curriculum for courses and educational programs at Platzi and Platzi Brasil.Coordinate the development and launch of educational projects with operations, social media and sales teams.Analyze project impact data and based on that, create strategies to activate learners.
  • Platzi
    Community Manager
    Platzi May 2020 - Feb 2021
    Monitoring, measurement, analysis and reporting based on data of Platzi Brasil.Definition of OKRs and KPIs.Content creation for social networks.
  • Platzi
    Content Quality Assurance Associate
    Platzi Nov 2019 - May 2020
    Review educational projects regarding content (audience, goal and relevance), design, audiovisual productions and learning resources to ensure it was of high quality and achieved the desired goals.I worked with different teams to enhance educational projects based on the opportunities for improvement found in the review.I supported learners by answering questions related to the revised content.
  • Accenture
    Software Developer
    Accenture Dec 2019 - Feb 2021
    Recife E Região, Brasil
    Software development in ABAP of products related do SAP modules (MM, SD, PM, WM, FI).Unit testing and functional testing.Project documentationFunctional and technical specifications
  • Aiesec No Brasil
    Sales Team Leader
    Aiesec No Brasil Feb 2018 - Jul 2018
    Responsible for managing team (3 members); sell professional exchanges, with an emphasis on IT, to Brazilians; form partnerships between international offices (communication in English/Spanish).
  • Aiesec No Brasil
    Volunteer Exchange Salesperson
    Aiesec No Brasil Feb 2017 - Jan 2018
    Member of the social exchange sales area for foreigners. Responsible for signing social projects with NGOs. Co-responsible for selling the Global Family program, to find host families for foreign volunteers. Responsible for International Relations between AIESEC Recife and international AIESECs, establishing partnerships between offices.
  • Ministério Público De Pernambuco
    Civil Engineering Intern
    Ministério Público De Pernambuco Jan 2016 - Dec 2017
    Intern at Gerência Ministerial de Arquitetura e Engenharia, responsible for inspection and technical visits; enter data from inspections, preparing technical reports and audits; analyze projects and budget spreadsheets.
  • -
    Professor
    - Feb 2012 - Jun 2012
    Garanhuns E Região, Brasil
    Aulas de Matemática, Física, Língua Portuguesa, Língua Inglesa.Alunos de Ensino Fundamental (II) e Ensino Médio.Teach Math, Physics, Portuguese, English.Teaching to middle and high school's students.

Fernanda Jófili Education Details

Frequently Asked Questions about Fernanda Jófili

What company does Fernanda Jófili work for?

Fernanda Jófili works for Usatusmillas.com

What is Fernanda Jófili's role at the current company?

Fernanda Jófili's current role is Travel Manager.

What schools did Fernanda Jófili attend?

Fernanda Jófili attended Universidade De Pernambuco, Aeso - Faculdades Integradas Barros Melo.

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