Fernanda Larocca Moretti Email and Phone Number

• Performed daily clerical duties with a focus on organisation and time management.• Answered phones and email support providing customer service with the highest level of professionalism.• Assisted with various aspects of logistics, including scheduling goods collection, sending quotations to customers, data entry and invoice.• Maintained social media contents aiming to improve engagement, digital marketing and communication.• Applied basic photography and digital designing skills for weekly social media publications.

• Responsible for the full lifecycle of recruitment process for employees specialised in IT and software development.• Analysed IT requirements of internal client’s to resource the best qualified candidates for open positions.• Interviewed candidates by phone and in-person to evaluate their job suitability including background checking, education, job skills and qualifications.• Created and maintained employee personnel files including a computerised database of all staff.• Assisted with generation of contracts, new hires packs and other relevant documentation including support of employee on-boarding and resignation process.• Processed, reviewed and audited monthly payrolls.• Facilitated collaboration with the legal department to ensure that the company's processes and policies are in accordance with current legislation. • Managed all benefits and was the main point of contact for over 140 employees. The benefits included: group insurance policies (healthcare, dental and life), transport and food expenses, and performance bonuses. • Supported HR manager with staff job promotions and salary structure, understanding each team's requirements and controlling the annual budget.• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.Achievements:• Acted as a change agent, working together with senior management and stakeholders when the company was merged into a bigger group, having success to prepare, support and help individuals and teams to make the organisational transition including new corporate rules, procedures and culture.• Negotiated salary and hourly rates, resulting in 70% employment offers being accepted.

• Performed complex analytical and administrative support, oversaw and conducted policy analysis, process improvements and budget/financial activities.• Performed bank reconciliations, cash flow statements and produced weekly budget reports.• Prepared monthly statements for accounts payable/receivable and resolved discrepancies to ensure an accurate reconciliation.• Responsible for negotiating, purchasing and ordering supplies.• Dealt with highly sensitive reports and document control, ensuring confidentiality was maintained at all times.• Handled complex customer transactions, problems and inquiries.

• Responsible for the entire employee relations process including on-site recruitment, interviews, on-boarding, coaching, training, performance development, and termination for all stores of São Paulo state.• Served as a liaison between leadership, management and employees by answering questions, communicating decisions and helping to resolve work related matters.• Developed and implemented administrative procedures to ensure efficiency and effectiveness.• Supervised and provided coaching to 24 staff members.Achievements:• Proactively suggested and implemented new cashier closing procedures applied to all regional branches, reducing errors and increasing productivity.

• Ensuring full customer satisfaction at all times, ensuring the team follows the company's service guidelines and going the extra mile in serving our customers.• Managed routine administration functions including cash administration, stock management, staff schedules, sales reporting and customer feedback.• Executed store opening and closing procedures.Achievements: • Assisted in opening 5 shops in São Paulo by organising stock, created window displays, installed LinxPos software on the computers and created promotions in the shopping malls.• Due to outstanding performance, was promoted to a Human Resources Assistant position.