As part of my role, I am responsible for providing comprehensive project coordination and administrative support to a team of seven project and support managers. This involves overseeing a diverse range of projects within the retail industry from design and implementation through to managed services and support providing solutions for inventory, Point of Sale (POS) Systems, integration, customer relationship management (CRM), data and analytics, customer experience, and supply chain management, all utilizing Microsoft Dynamics 365 and associated technologies.Project and Resource Management:Project Management Assistance: Work closely with project managers to ensure smooth project execution by coordinating tasks, tracking progress, and meeting timelines and deliverables.Resource Allocation: Monitor and allocate resources efficiently by scheduling team members, assigning tasks, and resolving conflicts to maintain optimal productivity.Reporting and Updates:Weekly Project Reports: Prepare detailed weekly reports on project status, highlighting achievements, milestones, risks, and issues.Budget Reports: Update budget reports weekly to provide financial performance insights and ensure projects stay within budget.Financial Administration:Budget Planning: Assist in developing accurate project budgets, forecasting costs, and identifying savings.Billing and Revenue Tracking: Manage billing, ensuring timely invoicing, and track revenue against projections for financial clarity.Invoices and Credit Notes: Handle invoice issuance and reconciliation to ensure accurate financial records.Timesheeting and Reconciliation:Timesheet Management: Oversee timesheet submissions for compliance, verifying and reconciling them for billing and payroll accuracy.Financial Reconciliation: Regularly review and reconcile financial records, promptly addressing discrepancies.

On the D365 business unit, our projects were tailored to meet the specific needs of each company, integrating new technologies while minimizing costs and risks. Using an agile methodology, we connected every aspect of the customer's experience—from interest to sale to maximizing lifetime value—on a single, connected cloud platform, providing a holistic customer experience.Key Responsibilities:Assistance with Project Management: Collaborate with project managers to ensure smooth project execution by coordinating tasks, tracking progress, and meeting timelines and deliverables.Resource Allocation: Monitor and allocate resources efficiently by scheduling team members, assigning tasks, and resolving conflicts to maintain productivity.Weekly Project Reports: Compile and distribute detailed weekly reports on project status, highlighting achievements, milestones, risks, and issues.Budget Reports and Updates: Generate and update budget reports weekly to provide financial performance insights and ensure projects stay within budget.Budget Planning: Support financial planning by developing accurate project budgets, forecasting costs, and identifying potential savings.Billing and Revenue Tracking: Manage billing to ensure timely and accurate invoicing, and track revenue against projections for financial clarity.Invoices and Credit Notes: Handle the issuance and reconciliation of invoices and credit notes, ensuring accurate financial records.Timesheet Management: Oversee timesheet submissions for compliance, verifying and reconciling them for billing and payroll accuracy.Reconciliation: Regularly review and reconcile financial records to ensure consistency and accuracy, promptly addressing discrepancies.

• Working on Australasia’s largest homegrown tech company (Datacom) as a part of the Business Operation team to help the business and project manager to deliver customer projects accurately.• Supporting project managers from the creation of a project, maintaining and closure, and ensuring billing occurs on time in compliance with the contract.Key Activities• Creating and managing projects set up correctly in the system (NetSuite and OpenAir), to ensure all parameters are completed for the project manager to operate their projects.• Ensure billing occurs on time and in accordance with the contract and project revenue is recorded correctly and recognized within the financial systems.• Giving full support to project managers, assisting in adjustments when required, such as project variations, timesheet adjustments, budgets, booking and assigning users to projects, etc.

Role Purpose• Working on Australasia’s largest homegrown tech company (Datacom) as a part of the Business Operation team to help the business and project manager to deliver customer projects accurately.• Supporting project managers from the creation of a project, maintaining and closure, and ensuring billing occurs on time in compliance with the contract.Key Activities• Creating and managing projects set up correctly in the system (NetSuite and OpenAir), to ensure all parameters are completed for the project manager to operate their projects.• Ensure billing occurs on time and in accordance with the contract and project revenue is recorded correctly and recognized within the financial systems.• Giving full support to project managers, assisting in adjustments when required, such as project variations, timesheet adjustments, budgets, booking and assigning users to projects etc.