Computer Systems Engineer with a passion for Customer Success and Experience. Technical skills should go hand in hand with human factors, which is my career path and my day to day work. My technical knowledge is based mostly in front end development using Angular, I've been dedicating my life to keep learning about Data Science and Scrum along with skills such as Strategic Thinking, Creativity and Innovation. My dream is to create technologies that will make this world a better place.
-
BigcommerceGuadalajara, Jal., Mx
-
Solutions EngineerClara Nov 2024 - PresentSao Paulo , Br -
Technical Account ManagerBigcommerce Mar 2024 - Nov 2024Austin, Texas, Us
-
Technical Program ManagerPaystand Oct 2023 - Jan 2024Scotts Valley, California, Us- Management of technical implementations, product enhancements, customer success and technical support until payment processing.- Analysis of pain points of customers that resulted in an increase of 80% of product interaction and value perception.- Creation and Automation of internal processes to increase product success along with customer product adoption.- Increased payment processing by 85%, resulting in increase of company revenue and customer product feedback. -
Technical Operations And Support ManagerPaystand Oct 2022 - Oct 2023Scotts Valley, California, Us- Management of all lines of Technical Support (L1/L2/L3) for our 200+ clients.- Feature Delivery Planning based on Customer Demand with Product and Engineering Teams.- Creation of internal processes across 10+ teams and automation of existing ones that increased 60% of productivity and efficiency.- Creation and automation of SLAs, Ticket Triage, and Documentation in Confluence and Jira that resulted in the increase of 90% of our CSAT.- Architecture Design alongside DevOps and analysis of both technological and business operations through Data Analysis.
-
Senior Technical Program Manager Adb-SOracle Feb 2022 - Oct 2022Austin, Texas, Us -
Senior Program Manager UxOracle Jan 2021 - Feb 2022Austin, Texas, Us- Manage UX Design operations and backlog of assignments- Manage Interaction, Visual and Motion Design- Planning of product deliveries- Manage UX from Artificial Intelligence Applications with Scrum- Quality Control of Product Delivery- Management of Product Design Cycle
-
Onboarding Engagement ManagerBrightcove Jun 2019 - Jan 2021Boston, Massachusetts, Us- Manage Onboarding Programs (POP)- Project Management for clients ideas/goals with our Brightcove Products.- Technical Support for clients across the globe.- Customer communication on a daily basis, to deliver updates and to work with them towards their objectives with our products.- Web development (front end) for customizing our products with the client's branding and image. - Live streaming and video technical knowledge translation to customer's language. - Technical writing for documentation. -
Project AnalystImpulsa Business Accelerator Sep 2018 - Apr 2019San Jose, California, Us- Management and Project guidance for our 25+ startups based in San Francisco, regarding Mobile (Android and IOS) and Web development (HTML, CSS, JSS). - UX Associate Project Management in which by working with our UX team I created Customer Journey Mapping and Customer Experience for technological projects.- Analysis of our customer satisfaction and business and technological operations, by creating processes that increased efficiency across all development teams.
Fernanda Lopez Skills
Fernanda Lopez Education Details
-
Tecnológico De MonterreyComputer Software Engineering -
University Of California, BerkeleyEntrepreneurship/Entrepreneurial Studies
-
Mondragon UnibertsitateaIndustrial Management Engineering
-
Colegio Cervantes Costa RicaPhysics And Mathematics
Frequently Asked Questions about Fernanda Lopez
What company does Fernanda Lopez work for?
Fernanda Lopez works for Bigcommerce
What is Fernanda Lopez's role at the current company?
Fernanda Lopez's current role is Solutions @Clara.
What schools did Fernanda Lopez attend?
Fernanda Lopez attended Tecnológico De Monterrey, University Of California, Berkeley, Mondragon Unibertsitatea, Colegio Cervantes Costa Rica.
What are some of Fernanda Lopez's interests?
Fernanda Lopez has interest in Civil Rights And Social Action, Education, Science And Technology, Human Rights, Arts And Culture, Health.
What skills is Fernanda Lopez known for?
Fernanda Lopez has skills like Project Management, Web Design, Html, Social Entrepreneurship, Web Development, English, Strategic Planning, Leadership, User Experience, Css, Business Technology, Innovation Development.
Who are Fernanda Lopez's colleagues?
Fernanda Lopez's colleagues are Derek Lopez, Garrett C., Wai Cheng, Michela Delussu, Mackenzie Mayer, Tim Boss, Aranza Aramburo.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial