Fernanda L. Email & Phone Number

Professional with over 15 years of customer service experience. Solid communication skills, adaptable, and focused on customer satisfaction (B2C). My career has been driven by problem-solving and building a better connection and relationship between clients and companies. The diversity of customer support through SAC, call center, and face-to-face interactions has provided me with extensive experience in a multicultural work environment and all its diversity.Constantly updating with the possibilities of the customer support industry, especially with tools like live chat, phone, and email, which help me assist customers and companies quickly.Additionally, my current experience in a bank has allowed me to develop and enhance skills such as autonomy, problem-solving, resource management, and critical thinking.Career highlights:*Received positive feedback from over 90% of clients throughout my career;*Reduced gaps in communication between clients and the company;*Leader in satisfaction surveys for 3 consecutive months;*Implemented and led the recovery of overdue receivables through the institution's own call center;Expertise: Customer support, communication, sales, problem-solving, time management, receivables recovery, and friendly service.For further information: fernandamalima176@gmail.com