Fernanda Moraes Email & Phone Number

Porto, Portugal

• Working in a multilingual environment, ensuring quality support in different languages, and adapting communication to serve customers from other cultures;• Inbound and outbound support in English and Portuguese by phone, e-mail and messages;• Using internal systems (CRM) to record interactions, track cases and ensure a smooth and satisfactory user experience.• Working collaboratively with internal teams and external partners, ensuring alignment in solutions and support provided;• Providing empathetic and personalized customer service, assisting customers and answering their questions;• Providing quick and effective solutions to problems such as changes, cancellations and questions about booking policies.

Dublin, County Dublin, Ireland

• Experiência em vendas e varejo, atendimento ao cliente, com eficiência e padrão de alta qualidade;• Experiencia como barista, atendimento ao publico e trabalho em equipe;• Treinamento de novos funcionários; • Acompanhamento e organização dos níveis de estoque de alimentos, bebidas e insumos, previsão de necessidades e solicitação de pedidos;• Reuniões com gerente e colegas de trabalho para melhoria das práticas;• Atingir ou exceder consistentemente os níveis e metas de produtividade.

Dublin, Ireland

• Delivering a high-quality, friendly and efficient level of customer service;• Experience with opening and closing coffee shop and their procedures; • Preparing and assisting with food preparation, setting up counters, merchandising and serving customers;• Tracking stock levels of food, beverages and supplies, forecasting needs and solicitation of orders; • Using POS System for payments;• Following set working according to schedule and respecting the time, rules instructions;• Meetings with manager and co-workers to improve best practices;• Consistently meet or exceed productivity levels and targets.

Sao Paulo, Brazil

• Managing recruitment processes end to end, from advertising posts through shortlisting/screening of candidates, interviews, selection and job offers for all departments;• Assisting, reviewing, and updating HR policies;• Managing the Starter/Mover/Leaver process, including contracts of employment, right to work verification, induction & arranging any necessary training before commencement;• Assisting, implementing and advising managers on company policy queries and employee relations issues;• Prepare monthly HR reports for management;• Training staff and new starters;• Assist in performance management processes and take part in performance reviews;• Regularly report to management and liaise with Heads of Departments.

Sao Paulo

• Training staff and new starters; • Prepare monthly HR reports for management; • Involvement in insurance health processes; • recruitment processes, interviews and job offers procedures.

São Paulo, Brazil

• Administration and control of benefits: Medical, Dental and Life Insurance;• Control of invoices: receipt, conference and request for payments;• Intermediation between broker, company/employee and operators: requests for releases utilization control, prepayment of reimbursements, follow-up, and management of payments;• Assisting training staff and new starters.

São Paulo, Brazil

• Assisting and participating in the recruitment area: searching and selecting CVs, scheduling and participating in interviews, scheduling admission exams;• Monitoring and giving support in training logistics;• Administration of the education subsidy policy company’s by controlling courses, enrollments, reimbursements, giving employee orientation and contacting schools and universities to make a partnership with them;• Assisting, reviewing, and updating HR policies;• Administration of benefits: inclusion and exclusion in health, dental and life insurance policy; invoice payments and supporting employee orientation; transport card requests; management of car parking, reimbursement of charter and gym;• Monitoring and controlling employee transferences and analysing the promotion and transfer requests for different areas of the company.

College, Marketing

Gestão De Pessoas

Administração