Fernanda Parreiras P. Dias

Fernanda Parreiras P. Dias Email and Phone Number

Operations Coordinator @ Hotmart
State of Minas Gerais, Brazil
Fernanda Parreiras P. Dias's Location
Belo Horizonte, Minas Gerais, Brazil, Brazil
Fernanda Parreiras P. Dias's Contact Details

Fernanda Parreiras P. Dias work email

Fernanda Parreiras P. Dias personal email

n/a
About Fernanda Parreiras P. Dias

Engineer with experience in people management, processes operations and agile projects.Focus on providing internal and external customer best experiences.Management and development of national and international projects on technology and innovation fields.

Fernanda Parreiras P. Dias's Current Company Details
Hotmart

Hotmart

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Operations Coordinator
State of Minas Gerais, Brazil
Website:
hotmart.com
Employees:
12084
Fernanda Parreiras P. Dias Work Experience Details
  • Hotmart
    Operations Coordinator
    Hotmart
    State Of Minas Gerais, Brazil
    View
  • Hotmart
    Título Cx Operations Coordinator - Solutions Team
    Hotmart Mar 2022 - Present
    Project & Process Coordinator Cross initiatives within Support area and Stakeholders (Product Units, Risk, Planning, Enablement and more)Continuous Improvement of ProcessChange Management
    View
  • Hotmart
    Customer Experience Coordinator (B2B)
    Hotmart Jan 2021 - May 2022
    Teams focused on technical instabilities, financial matters, users account and documentation, users activation, business consulting;Area and team expansion with M&A teams absorption;Hiring and team development;KPIs Analysis and Management;Risk and Crisis Management;Stakeholders Management;Multi channels process implementation.
    View
  • Hotmart
    Customer Experience Supervisor (B2B)
    Hotmart Sep 2019 - Jan 2021
    Team LeaderKPIs Analysis and Management;Implementation of service processes;Teams focused on technical instabilities and product units;Teams focused on bussiness & costumers acquisition;Constant interactions with Development teams, Product Units, Sales and CS teams;Drive team development on soft and hard skills.
    View
  • Hotmart
    Customer Experience Bilingual Analyst - International/National (B2B & B2C)
    Hotmart Sep 2018 - Aug 2019
    Belo Horizonte, Minas Gerais
    English and Spanish support;Institutional presentations of the area and company;International team training;Support in international expansion of service processes.
    View
  • Rhi Magnesita
    Research And Development Intern
    Rhi Magnesita Jul 2017 - Jul 2018
    Contagem, Minas Gerais
    Projects participation to improve internally raw material production, ensuring refractories process improvement. Bench and pilot tests;5S Implementation;Technical field visits;Stakeholder meetings, contact suppliers;Direct support to strategic customers;Data analysis;Report and Articles creation.
    View
  • Fundação Gorceix
    Research And Development Intern
    Fundação Gorceix Mar 2017 - Jul 2017
    Ouro Preto E Região, Brasil
    Intern in the Research and Development area in a joint project with the Vale Institute of Technology (ITV)Bench and pilot tests;Data analysis;Report and Articles creation.
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  • Universidade Federal De Ouro Preto
    Mineral Process Tutor Volunteer
    Universidade Federal De Ouro Preto Oct 2016 - Jul 2017
    Ouro Preto
    Improvement of mineral process laboratorial classes;Assistance in laboratory management of available materials, environmental logistics and management solutions;Academic assistance to students;Professor's assistant.
    View
  • Minera Jr.
    Communication Advisor
    Minera Jr. Apr 2016 - Oct 2016
    Ouro Preto E Região, Brasil
    Advisor on junior enterprise nonprofit organization established entirely by university students.Customer acquisition analyst;Marketing and events promoter;Assistance in structuring internal and external communication.
    View
  • Frutilicious Aus.
    Regional Seller
    Frutilicious Aus. Oct 2015 - Dec 2015
    Adelaide E Região, Austrália

Fernanda Parreiras P. Dias Skills

Microsoft Office

Fernanda Parreiras P. Dias Education Details

Frequently Asked Questions about Fernanda Parreiras P. Dias

What company does Fernanda Parreiras P. Dias work for?

Fernanda Parreiras P. Dias works for Hotmart

What is Fernanda Parreiras P. Dias's role at the current company?

Fernanda Parreiras P. Dias's current role is Operations Coordinator.

What is Fernanda Parreiras P. Dias's email address?

Fernanda Parreiras P. Dias's email address is fe****@****art.com

What schools did Fernanda Parreiras P. Dias attend?

Fernanda Parreiras P. Dias attended Puc Minas, Universidade Federal De Ouro Preto, University Of Adelaide, Colégio Loyola.

What skills is Fernanda Parreiras P. Dias known for?

Fernanda Parreiras P. Dias has skills like Microsoft Office.

Who are Fernanda Parreiras P. Dias's colleagues?

Fernanda Parreiras P. Dias's colleagues are Rosane Jesus, Heliton Dantas, Júlia Corrêa, Davi Alexandre Santos, Rumo Ao Milhão, Luisa Coronel, Luciana De Faria Pereira.

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