I am a business professional, with 15 years of experience as Hotel Manager, and 5 years as a Consultant and Project Manager able to cultivate professional relationships and I have a profound knowledge in process design, project managing and operational service Implementation. Also, I have 2 years of experience as Project Manager acting as PMI specializing in integrations post-M&A and company restructuring in the segments of administration, human resources, and hospitality.My profile is mature and detail-oriented and it allows me to successfully work under pressure once I can organize priorities and foresee risks. As a Project manager, I have the ability to engage with teams and colleagues and this gives me the possibility to promote changes. Acting as a Manager I have excellent communication skills that allow me to diagnose challenges, analyze data and ask the correct questions to achieve solutions.Working as a consultant I was able to enhance associate hiring and retaining through best human resources practices (job description, competitive salary, and documentation audition). I acted on the implementation of the Emiliano Hotel Rio as Front of the House Manager and after two years, redesigned the process book of the brand in the new location. *************************************************************************************************************Sou administradora de negócios com 15 anos de experiência em gerência de hotel, capaz de desenvolver bons relacionamento profissionais, e tenho profundo conhecimento em desenho de processos, gerencia de projetos e implantação de serviços. Possuo também experiência de 2 anos como gerente de projetos atuando como PMI especializado em integração pós M&A and reestruturação de empresas nos segmentos de administração, recursos humanos e hospitalidade.Possuo um perfil maduro e com atenção ao detalhe e isso me permite trabalhar sob pressão, sabendo priorizar as tarefas. Atuo como líder e possuo excelente habilidade em comunicar-me possibilitando que com sucesso diagnostique desafios e alcance os objetivos dentro do prazo.Trabalhando com consultoria com as melhores práticas de mercado, fui capaz identificar oportunidades, com excelentes resultados em redução de custo de folha, geração reinvestimento em treinamentos e avaliações mais precisas, melhorar retenção de funcionários entre outros. contact: fpsalles@gmail.com
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Director Of OperationsStay AloeSão Paulo, Brazil
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Business ConsultantVauraus Consulting Apr 2019 - PresentSão Paulo, Brazil● Analyse, diagnose and propose improvement in process, people and systems● Present integration and restructure proposal in process, people and systems● Implement and promote changes following up with managers from different areas ● Foresee and risks and opportunities granting project quality● Produce and present project status to directors and sponsorsMain results: ● Improvement of service to owners of a luxury condo by developing a new department including job description, processes, and budget as well as budget and goals ● Reduction on payroll by redesigning job description and salaries after appraisal of processes, menus, activities census and associate competencies -
Operações | OperationsV3Rso Feb 2022 - Jun 2023● Design processes for the Start up● Manage the team developing the application designed to deliver guest experience● Implement operations ● Coordinate areas of legal, finances, IT and product -
Process And Quality ManagerHotel Emiliano Nov 2018 - Apr 2019● Understand the needs and pain points of the operation with a detail-oriented perspective to adapt and re-write processes of all service-related departments of the hotel● Challenge and guide teams and management to reach communication best practices● Remodel department practices to reach adaptation to the culture on differentenvironments and locations● Design official Process Book of Brand GuidelinesMain results: ● Improved Restaurant service by analyzing and remodeling work-schedules, processes, and employee positions● Decreased associate and managers turn overs after analyzing and repositioning duties and responsibilities -
Front Of House ManagerHotel Emiliano Rio De Janeiro Jun 2016 - Nov 2018Rio De Janeiro Area, Brazil● Implementation of the Emiliano Hotel in a different location ● Recruit, train and manage the new team ● Train and keep the Leading Quality Assurance standards up to date with the team● Manager on duty on weekends by leading all the Hotel departments and guest solutions and producing reports on service, maintenance, and structureMain results: ● Brought the culture from Emiliano São Paulo to Rio de Janeiro by training and following up with the teams and managers -
Reservations And Room Revenue SupervisorEmiliano Hotel Apr 2004 - Jun 2016 -
Reservations And Room Revenue Supervisor At Emiliano HotelReservations And Room Revenue Manager At Emiliano Hotel Jan 2015 - Jun 2016
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Res CoordinatorEmiliano Feb 2004 - Mar 2010
Fernanda Salles Education Details
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Hotel/Motel Administration/Management
Frequently Asked Questions about Fernanda Salles
What company does Fernanda Salles work for?
Fernanda Salles works for Stay Aloe
What is Fernanda Salles's role at the current company?
Fernanda Salles's current role is Director of Operations.
What schools did Fernanda Salles attend?
Fernanda Salles attended Fgv, Fundação Armando Alvares Penteado.
Who are Fernanda Salles's colleagues?
Fernanda Salles's colleagues are Matheaus Redivo Steinhauser, Pedro Augusto Birindelli, Orlando Orozco Vazquez, Bruno Lobo, Raphael Mendes.
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Fernanda Salles
Marketing Intern At @Unilever 💙 Marketing | Estratégia E Inovação | Branding |ProdutosSão Paulo, Sp1gympass.com -
Fernanda Salles
Business Development & Operations | Project Management | ProfitabilitySão Paulo, Brazil1kroton.com.br
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