Fernanda Rogge Barbosa Email & Phone Number

Campinas, São Paulo, Brasil

Campinas, São Paulo

São Paulo, São Paulo

Valinhos, São Paulo

• Led the implementation of an e-commerce system to distribute textbooks to the internal public of 1.5 million students. Main achievements and results:Processes:
• Structured and implemented countrywide logistics distribution from a central DC;
• Established the processes used for stock management, goods receipt, order picking and packing, invoicing and shipping;
• Defined and implemented the handling of purchase orders from clients, stock orders to vendors, invoicing, returns, and billing via credit card and bank payment orders;
• Client services, resolving all complaints about non-receipt of orders and thefts/pilfering in the distribution network;
• Reorganized and trained the team;

Valinhos, São Paulo

Defined and implemented an innovative methodology to integrate new brands acquired by the company within 90 days. Defined the documentation standards for acquisition projects so as to mobilize teams from critical business areas, defining checklists setting out the minimum information to be collected and organizing a meeting calendar with other areas to.

Implemented a methodology for Logix ERP projects in order to raise awareness of the importance of corporate governance, streamlining activities to use fewer resources and improve business margins. Mapped gaps in all on-going projects, identifying client dissatisfaction and defining action plans with clear indicators to monitor improvements to relationships.

Led the ISO 9001 Quality Management System re-certification process without having any prior experience in the area and following a recent upgrading. Developed a close relationship with the certifying agency to understand the critical points. Earned the trust of managers, engaging them in the process and implemented and managed strict internal audits.

Developed and implemented a client relations program, keeping accurate data on client orders, special dates and profile, enabling pro-active sales which achieved results 15% above target.

Mba, Gestão De Projetos

Bacharel, Ciências Econômicas