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Fernanda Rossin Email & Phone Number
Brazil Country Lead, Service Operations
at
TikTok
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Brazil Country Lead, Service Operations
Location
São Paulo, Brazil
Company size
Who is Fernanda Rossin? Overview
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Quick answer
Fernanda Rossin is listed as Brazil Country Lead, Service Operations at TikTok, a with 73474 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Fernanda Rossin.
Fernanda Rossin previously worked as Head of Customer Experience | Sr. Manager at Nomad and Customer Experience Manager at Nubank. Fernanda Rossin holds Bachelor'S Degree, Relações Internacionais from Universidade Estadual Paulista Júlio De Mesquita Filho.
Company email context
Email format at TikTok
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TikTok
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Profile bio
About Fernanda Rossin
💡 Com 8 anos de atuação, tenho vasta experiência em fintechs e na área de experiência do cliente. Liderei a formação, desenvolvimento e entrega de resultados de diversas equipes. 💡 Me motivo ao me conectar com pessoas e desenvolver soluções para melhorar experiências, processos, produtos e estruturas organizacionais. 💡 Acredito que podemos ter mais tranquilidade, plenitude e realização no trabalho. A trajetória é ainda mais valiosa se puder aprender e ensinar ao longo do caminho.💡 Por aqui, falo sobre experiência do cliente, carreira, liderança, organização, planejamento e execução.
Listed skills include Team Management, Leadership Development, Teaching English As A Second Language, English, and 5 others.
Current workplace
Fernanda Rossin's current company
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Tiktok
9 roles
Fernanda Rossin work experience
A career timeline built from the work history available for this profile.
Head Of Customer Experience | Sr. Manager
A Nomad nasceu com o propósito de simplificar a vida financeira global. Na empresa, meus principais papéis eram: - Liderar as equipes de Customer Experience e Reclame Aqui; também atuei na gestão de Ouvidoria, antes de uma reorganização; - Realizar o planejamento estratégico da área e oferecer suporte para o planejamento da diretoria, com base na metodologia de OKRs; - Fazer gestão de diferentes indicadores de experiência, como CSAT, tempo de primeira resposta, tempo total de resolução e produtividade; - Fazer gestão de parceiros externos de atendimento (BPO); - Ser interlocutora com outras áreas da empresa para levar a voz do cliente; - Desenvolver a equipe de Customer Experience através de programas de capacitação, especialmente voltados para soft e hard skills.
Jul 2023 - Aug 2024
Customer Experience Manager
Gerenciei a equipe de operações de Chargeback e Segurança do cliente na unidade de negócios de Fraude. Minhas principais responsabilidades eram: - Desenvolver o time, incluindo a gestão direta de coordenadores e indireta de supervisores, especialistas e analistas; - Fazer gestão de indicadores como tempo de primeira resposta, tempo total de resolução, produtividade e CSAT; - Lidar com temas complexos de prevenção a fraudes e dispustas.
Jul 2022 - Jun 2023
Customer Experience Coordinator
Jan 2020 - Jun 2022
Customer Experience Specialist
Jan 2019 - Jan 2020
Customer Experience Supervisor
Dec 2017 - Dec 2018
Customer Experience Analyst
Dec 2016 - Dec 2017
English As A Second Language Teacher
Jan 2015 - Dec 2016
English As A Second Language Teacher
Mar 2014 - Dec 2014
Team & coworkers
Colleagues at TikTok
Other employees you can reach at tiktok.com. View company contacts for 73474 employees →
HN
Hassina Noury
Colleague at TiktokLos Angeles Metropolitan Area, United States
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MW
Martina Wang
Colleague at TiktokSan Jose, California, United States
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BH
Bunny Hot
Colleague at TiktokCelaya, Guanajuato, Mexico
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JS
James Smith
Colleague at TiktokLondon Area, United Kingdom
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CM
Christine M
Colleague at TiktokGreater Harrisburg Area, United States
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HD
Haley Devore
Colleague at TiktokAthens, Ohio, United States
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YL
Ye Lei
Colleague at TiktokSan Jose, California, United States
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KB
Karla Bessa
Colleague at TiktokVancouver, British Columbia, Canada
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WS
Waleed Syed
Colleague at TiktokNew York, United States
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ZC
Zulfiye Cetin
Colleague at TiktokAntalya, Türkiye, Turkey
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Hassina Noury
Colleague at TiktokLos Angeles Metropolitan Area, United States
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MW
Martina Wang
Colleague at TiktokSan Jose, California, United States
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BH
Bunny Hot
Colleague at TiktokCelaya, Guanajuato, Mexico
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JS
James Smith
Colleague at TiktokLondon Area, United Kingdom
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CM
Christine M
Colleague at TiktokGreater Harrisburg Area, United States
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HD
Haley Devore
Colleague at TiktokAthens, Ohio, United States
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YL
Ye Lei
Colleague at TiktokSan Jose, California, United States
View →
KB
Karla Bessa
Colleague at TiktokVancouver, British Columbia, Canada
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WS
Waleed Syed
Colleague at TiktokNew York, United States
View →
ZC
Zulfiye Cetin
Colleague at TiktokAntalya, Türkiye, Turkey
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3 education records
Fernanda Rossin education
Bachelor'S Degree, Relações Internacionais
Master Of Business Administration - Mba, Economia Comportamental
Especialização, Gestão Estratégica De Pessoas
FAQ
Frequently asked questions about Fernanda Rossin
Quick answers generated from the profile data available on this page.
What company does Fernanda Rossin work for?
Fernanda Rossin works for TikTok.
What is Fernanda Rossin's role at TikTok?
Fernanda Rossin is listed as Brazil Country Lead, Service Operations at TikTok.
Where is Fernanda Rossin based?
Fernanda Rossin is based in São Paulo, Brazil while working with TikTok.
What companies has Fernanda Rossin worked for?
Fernanda Rossin has worked for Tiktok, Nomad, Nubank, Yázigi, and Wizard By Pearson.
Who are Fernanda Rossin's colleagues at TikTok?
Fernanda Rossin's colleagues at TikTok include Hassina Noury, Martina Wang, Bunny Hot, James Smith, and Christine M.
How can I contact Fernanda Rossin?
You can use AeroLeads to view verified contact signals for Fernanda Rossin at TikTok, including work email, phone, and LinkedIn data when available.
What schools did Fernanda Rossin attend?
Fernanda Rossin holds Bachelor'S Degree, Relações Internacionais from Universidade Estadual Paulista Júlio De Mesquita Filho.
What skills is Fernanda Rossin known for?
Fernanda Rossin is listed with skills including Team Management, Leadership Development, Teaching English As A Second Language, English, Business Planning, Strategic Planning, International Relations, and Feminism.
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