Fernanda Faria Email & Phone Number

São Paulo, Brazil

Gestão de Fórum com o objetivo de diminuição de extravios envolvendo Marketing, Sales e CX Ponto Focal de Comunicação com relação direta com a matriz em Hong Kong Melhoria contínua do aplicativo de drivers Gerenciamento de projeto de mudança no fluxo de investigações de CX Ponte entre Hong Kong e os drivers para condução de pesquisa de campo Melhoria do user experience do motorista

Revisão de Governança estratégica e PMO de um significativo Carve-Out do Brasil Turn Around organizacional de um projeto ESG

Team Managing (16 HCs), 3 different products lines e 4 third-part contractors (95 indirect HCs)Focused in OKRs related to operational costs and projects improvement (Average Operational Time, Long Tail, Process Fail Rate Automation/Outsourcing)Operational Opportunity PMO (258 mapped improvements and 20 finished Quick Wins with 1 HC operation reduction)Focus point at Squad (agile methodology) for process digitalization (RPAs robotic process automation, OCRs optical character recognition and outsourcing software integration)

Product Owner Squad – Strategic Opportunities PMO (17 projects to result’s leverage involving all the company’s areas) – Rede Results R$ 0,7 B no 1T20 (Revenues) Committee Organization Rede In-company courses - Feedback and Culture Motivation for High Performance Teams and Non-Violent Communication

Squad – strategy development to customer retention trough Agile Methodology (Customer Lifecycle) –Churn Deflection ~0,7pp monthly (6,3% Budget) Definition of commercial team Goal’s vs Company Budget and Business Strategy Development (CRM Reference and Incentives) - 819 HCs at commercial team and ~248 k customers Team management (2 interns), feedback application, goals and projects monitoring, soft and hard skills development Operational Daily monitoring (on site) - Customer Experience Optimization flows through areas (PMO and strategic projects)

Strategic Projects of commercial audiences selection (Budget Achievement) – “Gold Contracts” List had 65% conversion increase Dashboard KPIs Construction and P&L Studies Quality Assurance of all the information sent to commercial, speech and sales monitoring

Strategic Vision Onboarding and KPI of the company's recent M&A (Serdil ~ 30MM) Results Dashboard Monitoring and construction

Profitability Project for Fleury brand units (Financial Study; Layout; Demand Planning; Market Research and Feasibility Study) - Revenue R $ 40 MM (5 years) Marketing management (All Brands) - Calculation of marketing return and Digital Media Conversion evaluation Job Rotation and Participation in all the company's Leadership training (Project Management Courses, Leadership, Mckinsey Project Presentation; Design Thinking and Operation Experience)

Indianápolis, Indiana E Região, Estados Unidos

Analysis of company's daily activities to reduce waste (Time, Material and Displacement) and assist Projects related to Civil and Environmental Engineering.

Itatiaia Rj Brazil

Industrial Engineering And Green Belt Certificate

Industrial Engineering

Technical Certificate In Electronics

Especialização Em Planejamento Financeiro E Criação De Valor

Mba Gestão Estratégica De Negócios