Fernanda Leite Email & Phone Number

São Paulo, SP, BR

Brasil

o Simultaneous management of multiple residential properties in different states of Brazil.o Development and execution of luxury rental projects, managing teams and operations.o Creation of personalized menus and shopping lists, leadership in team training, cost control, and organization of corporate and family events with unique experiences.o Host in.

Ceará, Brasil

o Planning and supervision of personalized experiences for guests and visitors.o Implementation of Standard Operating Procedures (SOPs) to ensure efficiency.o Detailed coordination of corporate and family events.o Training teams in areas as Food & Beverage, Housekeeping, Concierge, and in experiences.o Cost management, event planning, and services.

Trancoso/BA

o Complete management of all sectors, such as Front Office, Maintenance, User Experience, and Food & Beverage (F&B), with a focus on personalized customer service.o Implementation of operational procedures to ensure efficiency and quality.o Leadership in the introduction of a new menu, team training, and integration of a new Manager.o Management of.

São Paulo, São Paulo, Brasil

o Supervision of food and beverage concessionaires, shops, service alameda, and others, with technical visits and detailed reports.o Acting as a liaison between the Nutrition team and concessionaires, offering technical support, setting goals, and analyzing results.o Development of sales marketing strategies in collaboration with concessionaires, including.

Crystal Cruise Line

o Responsible for the photography shop, its teams, as well as acting as a photographer.o Supervision of customer service, sales of products/services, and team training.o Experience in over 85 countries.o Achieved several excellence service awards in collaboration with the team.o 40% increase in equipment and customized services sales, through sales.

Armação Dos Buzios, Rio De Janeiro, Brasil

o Responsible for all sectors, including Marketing & Sales and Events, with a primary focus on customer service and team management.o Management of corporate events, weddings, and customer experiences creation.o Creation of the Villa Rasa Orchard and Villa Rasa Sushi, resulting in a 30% increase in positive guest feedback.

Supervision in customer service, presentation and sale of products/services, training of the sales team and customer service of different nationalities. International experience acting as a Store Supervisor aboard the Crystal Cruise Line for 6 years, passing through more than 85 countries between 2006 and 2018 with bilingual service.🏆 Conquest of several.