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Fernanda Sousa Fontes is listed as Customer Payments Admin at Essity, a with 8458 employees, based in Sintra, Lisbon, Portugal. AeroLeads shows a work email signal at crm-line.com and a matched LinkedIn profile for Fernanda Sousa Fontes.
Fernanda Sousa Fontes previously worked as AR Experienced Analyst at Air Liquide Europe Business Services (Alebs) and Cash Application • Card Processing Clerk at Europcar Mobility Group. Fernanda Sousa Fontes holds 12º Ano, Reconhecimento, Validação E Certificação De Competências (Rvcc) from Inovinter - Centro De Formação E De Inovação Tecnológica.
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13 years of experience in B2C and B2B After Sales Services, mainly with Toshiba Information Systems;Solid knowledge in Contact Center Team training and management;Responsible, proactive, customer/results oriented.Ever since I left Toshiba and the IT world, the work path I decided to follow has been quite an adventure where much has been learnt in the shared services center sector, specifically within the O2C department. Oddly enough, most of the previous experience was applied successfully, allowing a swift transfer from customer services to financial departments such as collections and cash allocation.Always looking for new opportunities to grow as a professional and as a person.
Listed skills include Technical Support, Customer Service, Customer Support, Administrative Assistants, and 9 others.
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A career timeline built from the work history available for this profile.
Lisboa, Portugal
- Customer payments services migration for multiple countries (Cash application)- Updating all documentation regarding customer payments procedures - Training- Customer account analysis to ensure the correct payment allocation- Liaison with AR, AP, GL and TR - Ongoing control of touchless cash allocation (automation), with emphasis on daily control of RPA errors - Audit requests handling- Month end tasks and reporting
- Daily bank transfers / Cheques analysis and allocation;- Manual and automatic direct debits processing;- Returned direct debit / refunds / write-offs;- Interco Netting;- Month end tasks and reporting / KPI's;- Customer accounts analysis for email queries and/or unapplied/aging clearing.
- UK daily credit card receipts analysis and allocation;- Credit card charges and refunds in specific cases;- Month end tasks and reporting;- Charge-back and bank inquiry analysis.
- UK rental invoices daily processing and force charge;- Email and inbound call support to all departments and branches regarding invoice clarification and delinquent customer details;- Email and inbound call support for customer queries in regards to account balances and invoice payments;- Daily, weekly and monthly tasks to ensure the debt collection overall target.
Lisboa
- Transferred from Toshiba HQ to perform the same tasks, plus:- Agent training;- Active listening to inbound/outbound calls;- Ongoing agent support;- Solving critical situations;- Multilingual team training and support (Portuguese, Spanish, Italian, German);- Inbound call and email support for Portuguese and English (UK, Ireland and Nordics).
- Repair process analysis, evaluation and proper routing;- Sales and financial credit control and register;- Authorized credit monitoring;- Analysis and report of technical repairs to decide the debit claim validity;- Recurrence or multiple repairs debit claim analysis;- Direct contact with the European Technical department for technical issue reporting;- ASP (authorized service provider) and European Spare Part Logistics department liaison; - Sales, product… Show more - Repair process analysis, evaluation and proper routing;- Sales and financial credit control and register;- Authorized credit monitoring;- Analysis and report of technical repairs to decide the debit claim validity;- Recurrence or multiple repairs debit claim analysis;- Direct contact with the European Technical department for technical issue reporting;- ASP (authorized service provider) and European Spare Part Logistics department liaison; - Sales, product, financial, marketing and technical department liaison;- Marketing campaigns refund evaluation and authorization;- Call centre and ASP (authorized service provider) coordination, process clarification and support on the usage of verification and registration tools;- Call centre and ASP (authorized service provider) claim management and analysis;- Call centre training development;- Call centre development, monitoring and process control;- Call centre and ASP (authorized service provider) performance control and analysis; - Equipment and electronic devices technical check in special cases;- Database management and maintenance; - Direct contact with internal and external customers in critical situations;- Equipment and spare part inventory management. Show less
- Tasking and schedule planning;- Claim management;- Inbound/outbound call support;- Structure and procedure organization;- Training development;- Agent monitoring and performance evaluation; - Customer data base management;- Internal and external backoffice.
- Inbound/outbound call support;- Customer data base management.
Other employees you can reach at essity.com. View company contacts for 8458 employees →
Amber Henschen
Colleague at EssitySpringfield, Illinois Metropolitan Area, United States
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AM
Ana Maria Restrepo
Colleague at EssityAntioquia, Colombia
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SS
Sem Smid
Colleague at EssityGroningen, Netherlands
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AS
Alan Scrimshaw
Colleague at EssityRyton, England, United Kingdom
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AH
André Hirtz
Colleague at EssityGreater Strasbourg Metropolitan Area, France
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ZF
Zachary Fitzgerald
Colleague at EssityManchester Area, United Kingdom
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JR
Jimmy Robinson Casa Toapanta
Colleague at EssityLatacunga, Cotopaxi, Ecuador
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ZC
Zanoni Carole
Colleague at EssityÎle-De-France, France
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SP
Sheila Preston
Colleague at EssityYork, England, United Kingdom
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AD
Aaron Dillon
Colleague at EssityGreater St. Louis, United States
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Quick answers generated from the profile data available on this page.
Fernanda Sousa Fontes works for Essity.
Fernanda Sousa Fontes is listed as Customer Payments Admin at Essity.
AeroLeads has found 1 work email signal at @crm-line.com for Fernanda Sousa Fontes at Essity.
Fernanda Sousa Fontes is based in Sintra, Lisbon, Portugal while working with Essity.
Fernanda Sousa Fontes has worked for Essity, Air Liquide Europe Business Services (Alebs), Europcar Mobility Group, Crm-Line, Contact Center E Consultadoria Em Tecnologias De Informação, Lda, and Toshiba.
Fernanda Sousa Fontes's colleagues at Essity include Amber Henschen, Ana Maria Restrepo, Sem Smid, Alan Scrimshaw, and André Hirtz.
You can use AeroLeads to view verified contact signals for Fernanda Sousa Fontes at Essity, including work email, phone, and LinkedIn data when available.
Fernanda Sousa Fontes holds 12º Ano, Reconhecimento, Validação E Certificação De Competências (Rvcc) from Inovinter - Centro De Formação E De Inovação Tecnológica.
Fernanda Sousa Fontes is listed with skills including Technical Support, Customer Service, Customer Support, Administrative Assistants, Teamwork, Trabalho Em Equipe, Centrais De Atendimento, and Result Oriented.
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