Fernanda Teixeira Alves Silva Email & Phone Number

State Of São Paulo, Brazil

Sao Paulo, Brasil

Squad member running on agile methodology being responsible for writing user story and helping the team to keep on track the deliveries and putting on practice the scrum rituals.Responsible to support different departments on ecommerce demands by connecting technology with business needs, guided for a better customer experience, finding creative solutions for a problem. Responsible for documenting demand solution, dealing with a several types of systems such as Hybris version 6.7, VTEX, AMDOCS, SIEBEL, SAP Commerce among others.Co-founder of an initiative called Oxigenação eCommerce, a program of talks with Brazilian ecommerce market top voices providing guidance and sharing knowledge with the VIVOLabs employees.

São Paulo, Brasil

Project manager dedicated to Motorola’s group, responsible for providing status report and healthy project check to C-Levels at Infracommerce and Motorola directors. Worked directly with B2B project, insurance sales site and improvement demands for B2C site. Team leader of five people, who were junior projects managers or analysts, them being responsible for eleven more projects such as Thomson Reuters, Cartier (Richemont Group), Asics brands, among others.Launched the governance area by providing templates and training for newcomers in the company.Worked as project manager for all Infracommerce Mexican projects being some of them: Montblanc (Richemont Group), Motorola, Havaianas, Unilever B2B (Compreahora site). Responsible for providing status report and healthy project check to C-Levels at Infracommerce Mexico City and client directors as well daily basis communication with the operational area supporting them in any activity that involved the project delivered such as content registration, logistics information, software’s for local taxes, ERP integration and so on.

Ciudad De México, Distrito Federal, México

• Managed changes expertly by gathering requirements, adjusting plans, documenting and monitoring completion.• Responsible for providing status report and healthy project check to C-Levels at Infracommerce México and client directors as well daily basis communication with the operational area, supporting them in any activity that involved the project delivered such as content registration, logistics information, softwares for local taxes, ERP integration and so on.• Contributed to effective relationship with customers by keeping a frequently meeting agenda for align up the project status and keep the customer satisfaction with the company• Worked as the one project manager for all Mexican projects of the company beeing some examples: Montblanc (Richemont Group), Motorola, Havaianas, Unilever B2B (Compreahora site), among others.

Sao Paulo, Brasil

• Managed effective implementation, monitoring the project schedule and reviewing progress managing software like Smartsheet, Excel and Podio.• Documented status report for customer alignment • Managed deadlines and deliveries from different internal areas such as Digital Marketing, UX design, Front and Back end, Logistics, Content and Financial• Helped at content register • Followed deliveries from beginning to end of ecommerce sites like Oakley, Alpargatas Group (Havaianas, Timberland, Mizuno), Mercatto, Contém 1g, mobile sites and platform migrations.

São Paulo Area, Brazil

Led the project area reporting directly to the startup founders. Briefly passage through customer experience area helping online stores increase profits and customer relationshipProfessional experience especially focused on client relationship, customer experience and leadership.

São Paulo Area, Brazil

• Managed ecommerce projects through partner agencies. Projects for companies like Ikesaki, Spicy (B2C store and wedding list) and Rosset Group stores• Platform support for clients and partner agencies• Platform training classes for customers • I have written support articles and documentations to the platform first Help Site• Strong focus on customer success and retention

São Paulo Area, Brazil

• Platform support for clients and partner agencies• Platform training classes for customers • Have written support articles and documentations to the platform first Help Site• Strong focus on customer success and retention • Helped the project manager area by doing registration of product and logistics contents, order testing, controlling schedule deliveries

São Paulo Area, Brazil

• First level (N1) software and hardware support for Santander employees• Supported Santander bank agencies, business offices and HQ by solving technical problems, fast thinking and providing good relationship with the customers and bank business

Master Of Business Administration - Mba, Product Management & Growth Hacking

ANÁLISE DE NEGÓCIOS OTIMIZANDO A PERFORMANCE DE PRODUTOS E SERVIÇOS

Bachelor Of Technology (B.Tech.), Análise E Desenvolvimento De Sistemas

Licenciatura Plena Em Educação Física, Health And Physical Education/Fitness