Fernanda Van Opstal Email & Phone Number

Wijnegem, Vlaanderen, België - Halsteren, Noord-Brabant, Nederland

Marketing of the newly build remotely controlled vessels (River Drones)Commercial OperationalProcesses, SLA , SOP

Antwerpen, Vlaanderen, België

- Managing the hinterland shuttle team- Offer value added services to beneficiary cargo owners (shippers / consignees/ producers) and carriers- Procure best possible tariffs from suppliers for all transport modalities- Analyse & optimise processes / procedures- Hinterland booking module * Development of front end booking module * Interface booking module with back-end planning tool * Upgrade planning tool for multiple transport modalities

Antwerpen En Omgeving, België

- Upgrade planning tool * Modernize user interface * Performance - reporting - Development of a digital communication platform * communication between barge planning, terminals, skippers and barge companies * giving an helicopter overview and live information- Kick-off business-community requirements * analyse to implement tool with the aim to receive data from barge companies timely in a structured manner

Antwerpen

- Start-up Zuidnatie Transport Services- Set-up intermodal activities:o Convert road transport of Zuidnatie customers to rail-road or barge-road combined transport, direct or via inland terminals - Procurement: tender for all transport modi- Sales: shortsea, road, rail, barge and combined transport with value added services: warehousing, fumigation, maintenance & repair- Analyze and improve business processes related to transport- Implementation of new transport software to improve visibility - P&L- Submitting innovative projects improving current flows of maritime goods, both containerized and conventional with the aim to get financial support- Start-up barge service for containers to connect the Zuidnatie terminals with the deep-sea quays in Antwerp

Zeebrugge

- Set-up VIAZ- 2ports1call – Extended gate services (http://www.2ports-1call.com/home)- Negotiate with container shipping lines and close deals- Offer value added services to beneficiary cargo owners (shippers/producers) to increase terminal volumeo Fumigation zone on deep-sea terminalo Stripping / stuffing niche markets- Set-up hinterland products based market analyze (e.g. train to Dourges)- Procure best possible tariffs from suppliers and set-up efficient products- Selling the Zeebrugge community services (APZI), i.e. keep or get business in Zeebrugge by offering competitor services- Sales processes mapping for new terminal operating system- Sales budget

2008 – 2011 Intermodal & Operations Execution Manager- Tender intermodal services- Set-up hinterland strategy based analyze of positioning and repositioning costs of empty containers- Improve business processes based six sigma process improvement methodology- Negotiate o Maintenance & repair services o Truck / barge / rail / inland terminal handling tariffso Terminal contracts- Country intermodal P&L2006 – 2008 Project Manager Zeebrugge- Set-up working business processes between APM Terminals Zeebrugge and Maersk Line, including writing SOP’s- Project manager for the AEO certification- Follow-up on the day to day operations between APM Terminals and Maersk Line2002 – 2006 Service Delivery Manager Central Europe - Align business processes between the countries- Consolidate tasks in 1 country- Outsource documentation & bookings to shared service center in Mumbai- Combine P&O Nedlloyd and Maersk Line business processes in one shared services center- Outsourcing and combining processes were assignments abroad, other assignments abroad: assist other country management (E.g. Austria)2001 – 2002 Benelux Liner Process Manager- Align business processes between the countries / departments- Create a business unit with specialists from all departments and roll-out trainings in the countries and departments 1999 - 2001 Inter-European & Export Customer Service Manager - Team: Inter-European 10 FTE – Export 25 FTE covering:o Customer serviceo Documentationo Customso Sales1987 – 1999 Customer Service employee and team leader- Documentation – bookings – pricing – allocation- Assignments abroad: training staff in new offices (e.g. Egypt Alexandria – Cairo)- Being part of development group in headquarters (Copenhagen) for new documentation/booking/pricing system