Fernanda Wong Email & Phone Number

Mexico

- Creation of wireframes to optimize the structure and functionality of e-commerce websites.- Development of low-fidelity designs to visualize and validate initial design ideas with development teams and clients.- Design and iteration of high-fidelity prototypes, ensuring that final designs are both visually appealing and functionally efficient.- Conducting competitive research for clients to identify trends, opportunities, and best practices in the market.- Focus on creating designs oriented towards e-commerce businesses, optimizing user experience and conversion rates.- Creation of detailed user flow prototypes to map and enhance navigation and interaction within e-commerce platforms.- Research on target personas to better understand end-users and tailor designs to their needs and preferences.- Development and management of qualitative and quantitative questionnaires to identify user pain points and generate valuable insights to improve the platform.- Analysis of heatmaps to identify areas for improvement in user experience and make informed adjustments to site design and functionality.

- Led user-centered design for a holistic solution.- Developed comprehensive features for health and social needs.- Implemented robust accessibility features.- Focused on fostering social connections and combating loneliness.- Emphasized health management based on user insights.- Established ongoing support for technology concerns.- Contributed to holistic well-being features.- Enhanced adaptability for diverse user proficiency.- Iteratively improved through post-launch user feedback.- Informed strategic decisions with user insights and analysis.

Puebla, Mexico

- Define clear objectives and prioritize content and features for the mobile application, ensuring strategic alignment with business goals and user expectations.- Structure content in a logical and hierarchical manner, optimizing mobile device navigation for an intuitive and efficient user experience.- Develop and implement responsive web design techniques to ensure optimal display on various screen sizes, enhancing the accessibility and usability of the site.

Mexico

- Conducting user research through qualitative interviews to thoroughly understand the needs and expectations of users.- Creating detailed wireframes and prototypes to design the structure and flow of the application, ensuring an intuitive and efficient user experience.- Developing the application's user interface, applying user-centered design principles to achieve an attractive and functional appearance.- Performing usability tests with a group of 5 real users, analyzing their interactions with the application and making adjustments based on the feedback received.- Implementing continuous iteration cycles, incorporating improvements and updates to the application based on user feedback and performance metrics.

Apizaco, Tlaxcala, Mexico

- Lead the translation (ES > IN) of work instructions, job profiles, and training presentations for 13 areas in the Dublin project, facilitating operational coherence.- Collaborate in documenting and tracking plant processes, providing detailed recordings and note-taking to ensure accuracy and continuous improvement.- Participate in inventory management for three warehouses, optimizing logistical efficiency and improving product availability.- Perform audiovisual translations (ES > IN) of monthly news, enhancing internal and external communication with cultural clarity and consistency.

Puebla, Puebla, Mexico

- Proactive handling of calls and emails regarding purchase orders and banking inquiries.- Accurate and timely recording of purchase orders in specialized systems.- Efficient resolution of queries regarding quotations, prices, and delivery timelines.- Creation and sending of detailed quotations for clients.- Continuous improvement of processes to enhance operational efficiency.- Effective collaboration with other departments to ensure data consistency.- Efficient management of multiple tasks, prioritizing critical requests.- Strict adherence to policies and regulations for the security of banking data.

Puebla, Puebla, Mexico

- Provide exceptional customer service in two languages, ensuring effective and satisfactory communication with international clients.- Manage calls and emails efficiently, prioritize and resolve inquiries to ensure customer satisfaction.- Use specialized systems to accurately record quotation requests, facilitating efficient follow-up.- Address product-related queries, providing detailed information to enhance customer understanding.- Coordinate the effective routing of calls, optimizing internal communication and directing inquiries to the relevant departments.

Morelos, México

- Responsible for accurate and contextual translation of legal documents from Spanish to English/French and vice versa.- Ensure terminological fidelity and legal coherence while meeting tight deadlines.- Efficiently coordinate call reception, providing high-quality customer service.- Manage documents effectively, ensuring systematic organization and easy access to crucial information.- Play a key role in optimizing internal processes, improving office operation efficiency.

Cuernavaca, Mor.

-Tourist attention-Guided tours-Review and delivery of brochures

Cuernavaca, Mor.

-Translation of legal documents-Support in office-Terminology research

Ontario, Canada

-Housekeeping (Staff)-Counselor

Cuernavaca, Mor.

-Translation of website from Spanish to Italian-Terminology research

Cuernavaca, Mor.

-Registration and arrangement of books-Book Librarian

Google Professional Certificate In Digital Marketing & E-Commerce, Marketing

Google User Experience (Ux) Design Professional Certification, Design

Licenciatura En Idiomas, Inglés