Fernande Clark Email & Phone Number

Wilmington, NC, US

United States

Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers.Assist EyeMed members by answering benefit questions, eligibility, authorizations, and provider location inquiries.Interface with providers (DONL's, panel participants, store locations) to verify member eligibility, authorize.

Cincinnati, Ohio

Assist customer with adding or removing programs once given their programing options.Issue credit when applicable. Troubleshot issues with receiver over the phone. Deactivated and reactivate service for those that have service at both home and vacation home. Research billing issues and explained billing in details. Restore service on accounts that were.

Wilmington, NC

Responsible for providing quality service to customers via phone.Upgrade, downgrade and reconnect Video, Internet and Digital Phone service. Answer and solve billing questions, process payments, make payment arrangements and balance customer accounts,Upsell Video, Internet, Phone, ancillary services and features to customers, by making recommendations.

1410 Commonwealth Drive Suite #202, Wilmington, NC 28403

Provide Customer assistance.Handle cash intake.Close shift by generating transaction report and reconciling cash from shift.Stock and maintain store appearance.

4 Executive Plaza, Yonkers NY 10701

Responded to customer inquiries relative to billing and/or payment problems in a timely manner.Assured timely payments received from customers.Worked with customers, and sales team to resolve customer satisfaction issues as well as payment delays.Established and maintain positive relationships/communication with other departments and customers to enhance.

50 Prospect Ave., Terrytown NY 10591

Handled all cash management aspects of Group Health Trust bank account including reporting activity and balance to Benefits Manager and staff, Issuing checks and monthly reconciliation.Prepared break down of 401k deposit for 16 Subsidiaries/Affiliates companies, issued payment to American Century for deposit in over 8,000 employees 401k accountPerformed.