Fernande Clark Email & Phone Number

Wilmington, Nc, Us

United States

Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers.Assist EyeMed members by answering benefit questions, eligibility, authorizations, and provider location inquiries.Interface with providers (DONL's, panel participants, store locations) to verify member eligibility, authorize services and assisted with login issues.· Use system tools as appropriate to escalate issues between the various… Show more Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers.Assist EyeMed members by answering benefit questions, eligibility, authorizations, and provider location inquiries.Interface with providers (DONL's, panel participants, store locations) to verify member eligibility, authorize services and assisted with login issues.· Use system tools as appropriate to escalate issues between the various functional areas within EyeMed. Show less

Cincinnati, Ohio

Assist customer with adding or removing programs once given their programing options.Issue credit when applicable. Troubleshot issues with receiver over the phone. Deactivated and reactivate service for those that have service at both home and vacation home. Research billing issues and explained billing in details. Restore service on accounts that were cancelled for non-pay once payment was made. Explained prorate charges on account.Confirm customer understanding of the solution… Show more Assist customer with adding or removing programs once given their programing options.Issue credit when applicable. Troubleshot issues with receiver over the phone. Deactivated and reactivate service for those that have service at both home and vacation home. Research billing issues and explained billing in details. Restore service on accounts that were cancelled for non-pay once payment was made. Explained prorate charges on account.Confirm customer understanding of the solution and provide additional customer education as needed. Show less

Wilmington, Nc

Responsible for providing quality service to customers via phone.Upgrade, downgrade and reconnect Video, Internet and Digital Phone service. Answer and solve billing questions, process payments, make payment arrangements and balance customer accounts,Upsell Video, Internet, Phone, ancillary services and features to customers, by making recommendations according to there needs.Operate computerized systems to record data,make corrections or complete follow-ups.

1410 Commonwealth Drive Suite #202, Wilmington, Nc 28403

Provide Customer assistance.Handle cash intake.Close shift by generating transaction report and reconciling cash from shift.Stock and maintain store appearance.

4 Executive Plaza, Yonkers Ny 10701

Responded to customer inquiries relative to billing and/or payment problems in a timely manner.Assured timely payments received from customers.Worked with customers, and sales team to resolve customer satisfaction issues as well as payment delays.Established and maintain positive relationships/communication with other departments and customers to enhance customer service. Maintained complete and accurate records of all.Decreased violation charges by contacting the appropriate… Show more Responded to customer inquiries relative to billing and/or payment problems in a timely manner.Assured timely payments received from customers.Worked with customers, and sales team to resolve customer satisfaction issues as well as payment delays.Established and maintain positive relationships/communication with other departments and customers to enhance customer service. Maintained complete and accurate records of all.Decreased violation charges by contacting the appropriate department with a solution to avoid future charges, follow-ups.Weekly review of customer over 30 days report, resolution of open charge backs, credit memos and unapplied cash. Collected unauthorized deduction.Issued credits and perform system offsets.Extensive work with spreadsheets and special department projects. Show less

50 Prospect Ave., Terrytown Ny 10591

Handled all cash management aspects of Group Health Trust bank account including reporting activity and balance to Benefits Manager and staff, Issuing checks and monthly reconciliation.Prepared break down of 401k deposit for 16 Subsidiaries/Affiliates companies, issued payment to American Century for deposit in over 8,000 employees 401k accountPerformed monthly analysis, Yen (Net exposure, volume of activity, purchase/sales)Assisted in the implementation of Treasury Management… Show more Handled all cash management aspects of Group Health Trust bank account including reporting activity and balance to Benefits Manager and staff, Issuing checks and monthly reconciliation.Prepared break down of 401k deposit for 16 Subsidiaries/Affiliates companies, issued payment to American Century for deposit in over 8,000 employees 401k accountPerformed monthly analysis, Yen (Net exposure, volume of activity, purchase/sales)Assisted in the implementation of Treasury Management System for Cash Management, Cash Forecasting, Banking, Electronic payment and Accounting.Maintained Subsidiaries Loan balance report on a daily basis sent monthly reports to Subsidiaries.Responsible for Incoming and Outgoing wire transfers for Head Office in Japan.Created cash flow schedule (forecast & actual)Setup bank fee schedules.Implemented a new analysis process to determine lockbox funds availability of float assignment on a same day basis, which allowed for better management of balances and fees. Reconciled several bank accounts on a daily and monthly basis. Show less