- Network security management in Cisco Firepower Management Center. (Prefilters, Policies, Rules, IPS/IDS, VPN).- Wifi networks management in Cisco Meraki.- Network devices troubleshooting, response and management for ~600devices. (Cisco ISR, Cisco ASA with FireLInux OS, Cisco UCM, H3C, HPE).- SolarWinds monitoring, node management and NCM backup.- Graylog implementation, configuration and query research & development.- ITIL workflow in ServiceNow Platform.- Response to PCI DSS requirements.- Management of access control measures to restrict unauthorized access.- Security and network reports and documentation.

• Linux Servers Administration (LAMP, LDAP, VoIP, ELK Stack, Postgre, Nginx, GitLab).• Sophos UTM and Firewall Management.• Cisco WLC management (AireOS, Wifi, VLAN. Certificates)• VPN Servers Management (OpenVPN, IPSEC, Wireguard).• Ansible and Puppet DevOps.• Telecom (and Asterisk) Planning, Programming and Troubleshooting.• Mail Server Management (Exchange 2019).• Windows Server 2018 Administration (Active Directory).• ITSM.• Cloud Services.• Backup Management and directives creation.• Graylog analysis.• Vagrant and XenServer VMs management.

• Linux Servers Administration in CentOS and Ubuntu (LAMP, FreePBX, Applications, Appliances).• Windows Server 2012 R2 Administration (LDAP Implementation plan and management, SAN). • Network Administration (PCs, Servers, Internet Services, ).• Log Analysis.• Antivirus Management, Rules, Policies and Endpoints.• Assets monitoring with Zabbix.• ITSM.• Android and iOS end user support.• Active Directory deployment and management.• Quotation and purchase of assets for the IT sector.• Support and maintenance of EC2 and RDS.• Training of end users.• Support to the development team.• Quality Assurance for projects and softwares.• Assistance in Project Management with Agile and Scrum methodologies.• Technical visits for platform troubleshooting.• Second Level contact and support for Stores and Companies.

• Customer contact and troubleshooting PDAs via Active Directory and VNC.• Troubleshooting invoice issuing systems [SITEF].• Responsible for managing Mobile Infrastructure in the Latin American sphere• Asset management on MobileIron and ServiceNOW platforms.• Communication with North American and Latin American teams.

• Troubleshooting ASUS equipment: Motherboards, Smartphones, Monitors, among others ...• Telephone contact with end user and resale.• Responsible for creating new resources for the cell's Knowledge Pool, as well as new methodologies for action and problem solving.

• Planning, budgeting and executing events and tournaments• Price quotation and market research• Search for volunteers and employees• Site and equipment reservation• Monitoring of the event

• Support for UOL products.• Part of the implementation team of UOL Host support for business customers.• Responsible for Follow-Up and resolution of technical problems and scheduling on-site visits.• Contact via telephone or the remote access platform “Logmein” to support the end user, company and resale.• Repair and preventive maintenance of Microsoft Exchange, Webmail, Networks, Software and System Operational in general.• Solved N2 technical problems• Technical support to other analysts with information necessary for the progress of negotiations and customer support

• Telephone contact with end customer and resale.• Troubleshooting Hewlett Packard equipment [Notebooks, Desktops, Printers].• Installation and Support of essential applications for daily use.• Clarification of technical doubts related to products and other services provided.

• In charge of certifying the entry and exit of equipment in the Technological Sector.• Conference of parts and creation of the Inventory Report.• Emergency and preventive maintenance on Desktops, Networks and VIP Notebooks.• Preservation of the workplace.