Ashwin Fernandes Email & Phone Number

With the ever-changing CX outlook and industry reinvention in the wake of technology disruptions, this role allows the best application of my techno-functional skills focused on business outcomes both within the organization and in a client facing capacity.As a part of the Strategy & Consulting organization, I am responsible for interfacing with industry CXOs to drive CX strategy, AI adoption, and end-to-end transformation to deliver value outcomes impacting both revenue and profitability.

Mumbai Area, India

As automation and digitization takes precedence in the services industry, this role demands extensive application of technology in the pursuit of transforming processes and delivering business outcomes. In this role, I am responsible for creating capability offerings driven by new-age technology and analytics that complement the current services. From a consultative approach to ground level deployment of solutions, my team will strive towards increasing adoption of the capability offerings with existing and prospective customers across the globe while positively impacting sales revenue, productivity, operational efficiency, and most importantly customer experience.

Mumbai Area, India

Continuing my career progression, this role was a successful endeavor to build core competency in advanced technology and business solutions in the unified communications and customer experience management space for large and mid-sized enterprises.I was responsible for designing and presenting next-generation Avaya solutions for automation and business process optimization across industry verticals. I was able to develop deep expertise in evolutionary technologies working with industry experts and research & development teams complemented with consultative sales through direct and partner channels.

Mumbai

In my role, I was responsible for managing technology transformation initiatives as a part of the Customer Experience Management (CEM) group. It involved leading the CEM Innovation Lab practice to identify newer solutions, supporting sales in the form of proactive pitches and RFP responses, participating in consulting engagements to recommend relevant business solutions and strategy, and supporting existing operations with improvement projects.The role also provided an enriching experience through frequent client interactions (client visits, solution defense meetings, workshops, solution demonstrations) helping acquire business and technology knowledge in a two-way process.I was fortunate to have received this opportunity in 2011 to work as an Assistant Manager in order to initiate the Innovation and Technology Transformation practice within CEM which has now grown into a focus group with technology, process and analytics experts. We continue to be truly a close knit team personally and professionally !

Mumbai

As a part of my job profile, my primary aim was to understand telecommunication requirements of enterprise and contact center organizations under various verticals. It involved providing technically & commercially viable solutions to help cater to the business needs.Customer Responsiveness needed to be exhibited not only externally towards the clients but also internally towards the sales personnel. Both are 'Customers' to me with their own set of needs, though vastly different.

Cx Leadership Development Journey

Digital leadership, ownership & accountability, entrepreneurial mindset, applying strategic influence, art of storytelling, outreach &.

Executive General Management Program - Certificate Course, Business Administration And Management, General

General management program including the following topics: Understanding Economic Environment, Managerial & Oral Communication.

Be, Electronics And Telecommunication, Distinction