Expertise in consulting and design for enterprise and contact center solutions with focus on process transformation and innovation- 16+ years of overall experience in the contact center domain designing and recommending transformation solutions ranging from technology to business model - Supported sales units with proactive pitches and RFP responses while also participating in defense presentations and due diligence efforts - Continually acquired knowledge on emerging technologies in the contact center space through collaborative work with solution providers - Worked with delivery teams on process improvement projects and delivering value outcomes through a combination of technology levers, process mapping & effort estimation, and design thinking principles - Led client presentations and workshops - Built an effective team of experts with diverse skill groups – technology, process, and analytics instrumental in creating successful new offerings
Listed skills include Eigrp, Voip, Pre Sales, Tcp/Ip, and 18 others.