Joel Fernandes Email & Phone Number

London, London, Gb

Ras Al Khaimah, Rak, Ae

Major Duties and Responsibilities:System Admin Responsibilities:• IT in charge for Utica group of companies with branches in Ras Al Khaimah and Dubai location in UAE.• Full fill all requirements and maintain IT infrastructure.• Manage and troubleshoot issues on Servers, Desktop, Laptops, Printers, Scanners, Smart Devices, and other user end devices.• Support and troubleshoot the issue on different Client OS (Windows 11, 10, 7, 8), • Configure Email accounts on Office 365 and troubleshoot different outlook issues and ensure email data backups using Acronis • Updating patch management of various software & hardware with Manage Engine Desktop Central.• Support & troubleshooting issues on different application software such as MS Office (Word, Excel, PowerPoint, Outlook), Adobe Products, Anti-virus, Primavera, AutoCAD, etc• Manage and support on windows server 2012 and 2016, Active directory domain users, file Servers, and NAS Drive.• Setup different user and group level access permission and assign the user quota to access storage server to ensure the data security & resource optimization.• Deploy and manage Symantec Endpoint Protection server and client to make sure user-level security.• Manage and schedule server backup daily basis incremental and monthly basis snapshot for server data recovery management. Network Admin Responsibilities:• Set up and support issues on LAN, WAN, Layer 2 and 3 Switches, Wireless networks, Wifi, and routers.• Managing WatchGuard firewalls, site-to-site BO-VPN connectivity to head office, and VPN connectivity to end roaming users.• Configure and support of CCTV System.• Support for IP telephony Avaya IP 500V2 and Panasonic TDE 100 system.• Interacting with vendors for 3rd level support for warranty & AMC covered products.• Maintaining IT Helpdesk ticket system with Manage Engine Service Desk Plus, • Working knowledge on Windows server 2012 and 2016, DNS, Hyper-V, Watchguard, and Fortigate firewall.

Ras Al Khaimah, Rak, Ae

Ras Al Khaimah, Rak, Ae

Ras Al Khaimah, Rak, Ae

Mumbai, Maharashtra, In

FMS Engineer at Godrej Hershey Limited, Vikhroli MumbaiJob Responsibilities:• Maintaining Administrating Microsoft Windows 2003 Server and Microsoft Exchange 2003 Server, DNS, DHCP, Group Policy. WSUS patch deployment.• Handled 1 Domain Controller, 5 Additional Domain Controllers, 200 Desktops, and Laptops. • Server Monitoring, Monitoring Local network connectivity. Take corrective action on any breakdown. ILO monitoring, Troubleshooting common problems in the user end on both Desktop and Laptop Creation/deletion of the user account. Using the FSRM tool for Quota management. Giving Rights, Permissions, auditing, Managing Printers, Updating Antivirus Checking logs for virus activity, Password policy. Shared Folders.• Installing configuring Symantec Endpoint Protection server 11.0• Managing Symantec Backup Exec v.12, Taking Daily Backup with LTO tapes. Tape management. auditing number of Printouts was ith a Cyber printer.• Documentation & Doing Vendor Co-ordination. Maintaining the proper Uptime Of Entire network• Remote Support to 3 Branches with help of Terminal services and Team Viewer.

Bachelor Of Arts - Ba

Diploma, Computer Hardware And Networking

H.S.C, Science