Joel Fernandes Email & Phone Number

As an IT Executive with over 20 years of experience in system and network administration, I am skilled in managing complex IT processes and issues in easy-to-understand terms for end-users. I have a proven track record of collaborating effectively with all levels of management to satisfy project and productivity requirements.My technical skills include expertise in Symantec Endpoint Protection, WatchGuard, Avaya IP Telephony, Hyper-V, Acronis, Office 365, servers, virtual private networks (VPN), IP CCTV, active directory, DNS, DHCP, domain hosting (GoDaddy), Manage Engine Endpoint Central, Manage Engine Service Desk Plus, Manage Engine OP Manager, Zoho Survey, RAID, HPE and Omada Wireless controller, and HPE and Cisco switches.In my current role as Deputy IT Manager at Utico FZC, I manage a team of 4 support engineers and oversee all IT requirements for the Utico group of companies, including branches in Ras Al Khaimah and Dubai. Some of my notable achievements include implementing IP CCTV across all offices and plants, getting Utico certified in the Saudi Aramco Third-Party Cybersecurity Standard SACS 002 audit, and introducing a branch-to-branch extension calling system.My experience in system and network administration includes supporting and troubleshooting issues on different client operating systems, managing Office 365 and updating patch management of various software and hardware. I am also experienced in setting up different user and group level access permission and assigning user quotas to access storage servers to ensure data security and resource optimization.My networking experience includes setting up and supporting LAN, WAN, Layer 2 and 3 switches, wireless networks, Wi-Fi, and routers. I have managed WatchGuard firewalls and site-to-site BO-VPN connectivity to head office and sites, and VPN connectivity to end roaming users. I am also experienced in configuring and supporting CCTV systems, IP telephony, and interacting with vendors for 3rd level support for warranty and AMC covered products.Throughout my career, I have demonstrated excellent communication skills, regularly conducting in-house cyber security training for end-users. I am passionate about staying up-to-date with the latest IT trends and technologies to ensure the best possible solutions for my clients.I am confident that my skills, experience, and achievements make me a valuable asset to any organization. Please feel free to reach out to me to discuss any potential opportunities.

Listed skills include Dns, Active Directory, Dhcp, Group Policy, and 7 others.