Philip Fernandes Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

India

Mumbai

Operations Management, Revenue Cycle Management, Monitor process, Product Development, Quality Control & HR.Projects:Streamlined the Claims follow-up process which included reducing the follow-up cycle from 60-days to a 30-day threshold. This generated an FTE save approx. 50%on manpower on the employees working the US shift hours.Introduced a process mapping profile for all ASIAPAC employees which helped define structured roles & responsibilities to each individual. This… Show more Operations Management, Revenue Cycle Management, Monitor process, Product Development, Quality Control & HR.Projects:Streamlined the Claims follow-up process which included reducing the follow-up cycle from 60-days to a 30-day threshold. This generated an FTE save approx. 50%on manpower on the employees working the US shift hours.Introduced a process mapping profile for all ASIAPAC employees which helped define structured roles & responsibilities to each individual. This rationalized the backlog of work from 30-days to 7-days turnaround time. Which led to a soft save as well as enhanced client experience.Identifying all aged claims being housed into a suspense account which is awaiting a payment from either a Patient or the Insurance company. This helped reduce the write off percentage into bad debts, which rolled into cost save.Created a resiliency office in Vijayawada for strategic planning & cost effectiveness of lower salary scale (at a reduced cost of 60%) Which included setting up of a New workspace, hiring employees & Conducting training to bring the employees on board into production.Introduced the concept of paperless processing & semi-automated the process for efficient performance. This gave the company a cost saves of approx. $500 on a monthly basis.Creating an employee centric environment, by engaging teams at a large scale and focusing on team building activities to trigger performance. This also involved exploring employee’s skills sets that would enhance their potential. Show less

Mumbai Area, India

Documentation towards all Cliental Telecom application and Equipment’s related.Liaison with Government Offices- DOT, MTNL and other telecom Agencies with regards to Data Circuits, PRI, BRI and ISDN lines.Projects:Performed an internal audit & revamped all the non-useable telephone assets, which gave a turnaround and huge cost save on the telecom lines. This included saving on security deposits & rentals. Additionally, also provided them with data circuits with a record time… Show more Documentation towards all Cliental Telecom application and Equipment’s related.Liaison with Government Offices- DOT, MTNL and other telecom Agencies with regards to Data Circuits, PRI, BRI and ISDN lines.Projects:Performed an internal audit & revamped all the non-useable telephone assets, which gave a turnaround and huge cost save on the telecom lines. This included saving on security deposits & rentals. Additionally, also provided them with data circuits with a record time being reduced to 30 days from the previous 90 days SLA for banks BCP. Show less

Mumbai, Maharashtra, India

Worked for the client - IL & FS , Administration & Telecom Department.Co-ordination with the Clients Department and charging expenses to the Correct Cost codes as provided by the Clients.Delegation and monitoring of projects.Projects:Performed an internal audit & streamlined all the redundant telephone assets that were not in use by the company. This brought in a huge turnaround on cost saves on the voice lines.

Secondary

Activities and Societies: Chorus, Shelter Don Bosco

Pgdm, Operations Management And Supervision, First Class

Activities and Societies: Leadership Program to Himalaya- Dharmshala & Truind Leadership workshop at WE school