Handle sales over the phone, at the showroom and on live chats or email, general office administration and logistics, take inbounds calls to provide information and sell products, benefits and special offers. Provide after sales care and logistics, process orders from A-Z, book deliveries, prepare & despatch samples. Develop strong relationships and build rapport with regular clients, handle requests and orders swiftly and efficiently, follow up on invoices and specifications, process online sales, check stock levels and transfer stock between warehouses, develop and maintain adequate product knowledge, handle and resolve complains and process refunds.

Generate new business through inbound calls, handle customers walking into the showroom, build a professional rapport with clients, maintain adequate product knowledge, handle requests and orders swiftly and efficiently, follow up on invoices and specifications, develop and post SEO content for blogs and social media, develop and use database to generate queries and close sales.

Writing long-form copy for web and landing pages, video scripts, social media, and long-form blogs, scaling up content creation strategy to generate more qualified organic leads, delivering content that demonstrates company authority and expertise, building trust with audience and search engines, identifying and optimising landing pages for search, growing organic visibility, creating SEO titles and descriptions that appeal to consumers and are structured to boost site rankings.

Writing long-form copy for web and landing pages, video scripts, and long-form blogs, scaling upcontent creation strategy to generate more qualified organic leads, delivering content thatdemonstrates company authority and expertise, building trust with audience and search engines,identifying and optimising landing pages for search, growing organic visibility, creating SEO titles anddescriptions that appeal to consumers and are structured to boost site rankings.

Writing, researching, proofreading, and optimising web content for SEO. Ensuring optimum ranking for content. Completing writing projects according to given style and assignment specifications before deadlines. Revising existing content to reflect business changes or new preferences. Ensuring all written content is effective and consistent.

• Developed and managed over 100 client accounts and business relationships: successfully met company sales targets by 200% • Trained a total of 102 support staff members within a short time span of 10 years• Held responsibility for delivery of quality printing services to clients within agreed timescales and budget• Provided ongoing guidance to a team of 2 designers (including signing off all copywriting), while monitoring the progress of multiple projects• Was part of a team of 6 editors responsible for the content strategy to produce a resource book on cultivation, for clients - Nagaland Empowerment of People through Economic Development (NEPED) and International Development Research Centre (IDRC)• Commanded a global WriteShop workshop (for 8 writers and illustrators) for the International Food Policy Research Institute (IFPRI), and signed off the ‘A Sourcebook on Property Rights and Collective Action for S

• Led a team of 20 marketers in the implementation of the company’s marketing strategies• Prepared project reports and costing for 6 publications with a circulation of 20,000• Signing off of +50 client projects including: “Food Stop - A Food &Drink Guide”, “Getting Married - A Wedding Guide” and “The Plus City Tabloids” – with a combined circulation of +100,000

• Edited the news section and Sunday magazine of the English daily newspaper • Wrote investigative and human interest features• Conceptualised and designed special theme supplements• Liaised with columnists and writers to ensure quality news and featuresAchievements• Helped launch the first Sunday magazine in the state

• Proofread the news and magazine sections of the English daily newspaper • Assisted related departments in improving the overall quality of the newspaperAchievements• Reduced production time in the department by working out shortcuts and streamlining processes• Promoted as Sub-Editor due to outstanding performance