Rodrigo F. Email & Phone Number

Turin, It

Palma De Mallorca Y Alrededores

Operations & Customer Service | Design and customize detailed travel itineraries that meet member preferences and needs.Customer Service | Maintain clear and consistent communication with members throughout the trip planning process via phone, video calls, and email.Project Management | Collaborate with Destinations, Membership teams, and Member Experience Managers to understand and prioritize member requirements.Project Management | Coordinate and manage all aspects of travel planning, including requests and itinerary bookings, ensuring seamless execution.Tech | Leverage several tech platforms to optimize itinerary creation and ensure all travel arrangements align with member expectations.

Pando Assestement Level: IC5On Location | Brand Ambassador & Customer Care Services on Francis Mallmann Hosted Experience in Patagonia.Project Management & UX | Business Operating Process & Procedures Mapping.Project Management | Email Marketing Newsletters.Project Management | HubSpot CRM & Database Management.Project Management | Asana & Notion Updates, Templates & Project Set Up.Project Lead | Pre-Departure process upgrades.Project Lead | Marketing/Sales Conversion Funnels Development.Project Lead | Marketing Pre-Launch Email Sequences.Project Lead | Pre-Departure Email Sequences.Reporting | Booking & Enquiry Trends, Tracking, and Analysis.Reporting | Marketing Benchmarking.UI Design | WordPress Webpage Development & Updates.UX Design | Alchemist Experience Guest Roadmap Development.Support | Pre-departure process backend & documentation.Support | Workshops Design.Support | Satopia Membership Development.Support | Partners relationship & coordination.Support | Guest experience enquires.Support | General SOPs Development.Research | Lead Generation, Prospecting & Potential Client’s Research.Research | Global, Industry & Partner News.

Remote

Pando Assestement Level: IC1On Location| Support at Massimo Bottura Hosted Experience in Modena November 2022.Management | HubSpot CRM & Database Management.Project Lead | Internal Resources Projects.Project Lead | Newsletter Campaigns.Product Development | Research & Project Management of Private Collection Properties.Research | Travel Destinations & Private Properties Potential Partners.Research | Lead Generation, Prospecting & Potential Client’s Research.Research | Global, Industry & Partner News.Reporting | Data, Insights & Tracking of Email Newsletter Campaigns.Reporting | Booking & Enquiry Trends, Tracking and Analysis.Support | Events Coordination.Support | Brief, Research Content, Copywriting & Review of Clients Proposals.Support | Wordpress Webpages DesignSupport | Asana Clean Up, Boards and Dashboards.Support | Research & Purchases for Hosted Experiences Resources

Buenos Aires, Argentina

Personal Project that began as a Bed and Breakfast through Airbnb, offering private & shared rooms, breakfast, tour guide, concierge, maintenance & housekeeping services. I had the responsibilities of coordinating, booking, designing tailor-made itineraries, managing inquiries and supervising that a high level of quality and standards were addressed through the offered experiences and services, taking into consideration as a priority the fullfilment of guests within the facilities and while exploring the city.The cultural feedback, the opportunity to provide the local perspective of the city, problem-solving and depth knowledge of how to provide a high-quality hostelry service were the main pillars that I have learned from this experience.

Buenos Aires, Argentina

I designed and launched Estudio Bonanni’s webpage, a company dedicated to buildings administration. Understanding their needs and collaborating closely with the general manager and her team. Including a platform were each person can access a personal profile of their building and check all the news, details and information. The project contributed to the optimization of time and communication with users, particularly in the organization and resolution of issues and requests. It also helped to the generation of links with potential new clients.

Buenos Aires, Argentina

I started at Milhouse Hostels as a Receptionist, being in charge of resolving guests complaints and issues, in-house operative activities, check in/out process and sell of experiences. Because of my performance I was promoted to Front desk Manager, having more responsibilities like address guest service opportunities and obstacles, interdepartamental coordination, supervise daily shift process, supervise that all team members adhere to standard operating procedures and maintain quality of service.

Buenos Aires, Argentina

Annual substitution. Watch over the integrity and conduct of the students. Accompany them in their educational development process, cultivating the values ​​of the institution. Team and interdepartmental work with the professors, staff and authorities. Handling complaints and inquiries by students and parents. Elevation of observations to improve work flow.

Tourism & Hospitality Degree, Tourism & Hospitality

Subjetcts: 33/33 Average final rate: 9.1/10.00

Ux/Ui Designer, User Experience & User Interface, 10/10

Project of the course: Creation of an app from scratch, based on a proposed solution to an actual and current problem. Working.

Community Manager & Marketing Digital, Social Media, 10/10

Curso "Museología: Teoría Y Práctica"

Educational Programme "Vincent - Heart For Art", Museologhy

"To teach and inspire children for whom art education is not always accessible through the art and life story of Vincent van Gogh."

History Of Arts I & Ii, Art History, Criticism And Conservation

Asociación Amigos del Museo Nacional de Bellas Artes, Buenos Aires

Ux/Ui Experiencia De Usuario: Del Research A La Ideación, (Nicolas Chometowski - Ux Manager)

Ux/Ui Fundamentos De Ux & Ui, (Pol Celsi - Director Diseño Ux Mercado Pago; Ex Head Ux Despegar)

Ux/Ui Diseño Ux: Usabilidad, Engagement Y Conversión Desde Cero, (Ferrer César - Ux / Ui Designer)

Ux/Ui Fundamentos Del Diseño Ux, (Luis Quesada Romero - Diseñador Gráfico, Web Y Publicitario)

Ux/Ui Service Design: Innovación En La Experiencia De Usuario, (Mathieu Reumaux - Service Designer)

Curso Ux Writing & Ux Editor, (Sergio Valero - Lead Ux Writer)

Adobe After Effects: Conviértete En Un Animador Experto, (D.Israel Peralta - Graphic & Motion Designer)

Adobe Audition Desde Cero, (Giomar Antonio Rodriguez H. - Docente, Comunicador Social)

Adobe Premiere: Técnicas Avanzadas De Edición & Adobe Premiere: De Zero A Mestre, (Jorge Teivelis - Neto Diretor De Cena; Juanjo Onofre - Editor De Video Y Realizador Audiovisual)

Adobe Indesign: Diseño Editorial Desde Cero, (Rosa Rodríguez - Directora De Arte)

Adobe Illustrator Desde Cero: Domina Los Fundamentos De La Ilustración Digital

Community Management Para Principiantes, (Gustavo Ortega - Latam Media Campaign Manager En Electronic Arts (Ea))

Redes Sociales Desde Cero: Logra El Éxito Digital, (Eva Klobuznik - Digital Manager)

Copywriting En Redes Sociales: Redacción Que Convierte, (Santiago Gonzalez Noboa - Director Creativo)

Animación Para Videos Con Illustrator Y After Effects, (Andrés Rossi - Motion Designer)