1) Manage and enhance existing customer relationship.Initiate regular customer site visit / follow-up to establish better rapport2) Attend to customer requests and appeals on credit related matters within the SLA, and provide basic advice and service to meet customers’ needs.3) Process credit proposals and ad-hoc requests received from customers within SLA’s standard of service; i.e. to ensure Bank’s risk parameters and guidelines are adhered to, and to aware of common shortcomings highlighted by Group Credit Management (GCM) to maintain high credit standards.4) Handling the relationship with a portfolio of customers with trade facilities & export based customers.5) Monitor all Special Mention Accounts (SMA) and keep Newly Classified Non Performing Loan (NCNPL) low; i.e.  to keep abreast of market developments and early warning signals, to take preventive action to avoid SMAs from turning NCNPL, and to restructure the facilities for viable business.6) Market and sell the Bank's loan products to new and existing customers. This also includes cross-selling of other Bank's products and services.7)Build closer rapport with existing customers to boost utilisation and share of business / wallet8) Manage portfolio of existing accounts with minimal attritions.9) Analyse, evaluate and recommend loan applications and ad-hoc requests within the Bank's risk parameters and guidelines.10) Proactively manage the Business Centre's assets quality.11) Maintain cordial work relationship with peers/other units to provide solutions to customers' banking needs.

The Human Resource manages the administration of human resources policies, procedures, and programs. Carries out responsibilities in departmental development, Human Resource Management System (HRMS), employee relations, training and development, benefits, compensation, organizational development, and employment.