Miguel Fernández Email & Phone Number

Austin, Tx, Us

El Segundo, Ca, Us

Atlanta, Ga, Us

San Juan, Puerto Rico, Pr

I served as interim executive director for a year, while we recruited a full-time executive director. I continue to volunteer as board chair.Kinesis guides talented Puerto Rican students to meet their full potential regardless of their background. We do this through college guidance programs for high schoolers and college scholarships.

Austin, Texas, Us

Redwood City, California, Us

Austin, Texas, Us

Founder of CX Automation startup backed by Google, acquired by MobileTechRXLed customer engagement platform (Conversational UI) for mobility and insurance that automated and improved thousands of interactions on behalf of customers like Silvercar by Audi and Brightside Cover Australia.Managed positioning, messaging and roadmap for our proprietary web messenger as well as integrations to Facebook Messenger, Google Business Messages, Slack, Twilio and Zendesk.• Crafted fundraising pitch closing $615k in capital from investors like Google and Notley Ventures• Generated $5M in pipeline leading to $400k in sales by creating a powerful set of sales assets including slide decks, one-pagers and case studies• Founded the InsurTechATX Meetup an event-marketing vehicle that generated RFPs driving more than $500k in pipeline from Fortune 500 prospects prior to product launch and capital raise • Drove brand awareness and thought leadership by leveraging storytelling and public speaking skills to represent Claimbot at countless conferences, podcasts and accelerators• Established KPIs for customer experience automation, supervised implementation of data analytics and standardized reporting on our customer’s success• Published business case studies, secured customer testimonials and booked speaking engagements for our customers to speak at industry events• Crafted content for Claimbot social media channels, blog and newsletter

Austin, Texas, Us

Spredfast (now Khoros) is a social software platform making every consumer touch point better.• Owned product marketing for social listening platforms • Led product launch including go-to-market plan, marketing materials and public relations for multiple verticals resulting in more than $4M in closed sales• Trained global team of more than 80 sales professionals on competitive landscape, buyer personas and customer success stories • Hosted webinars, crafted blog posts, published internal newsletter and represented Spredfast at industry events• Organized and hosted retail roundtable at user-conference gathering customers representing $1.3M in ARR• Led competitive analysis, customer insights and value proposition to support product development and marketing efforts • Hosted webinars, wrote blog posts and performed product demos at industry events

Founder of startup focused on integrating call centers, mobile applications and messaging.Sold customer service automation solution to leading insurance company before ever investing in a line of code. Generated more than 8 years of passive income.

New York, New York , Us

CMS platform backed by Lerer Hippeau Ventures and Vayner MediaCreated product marketing assets, customized pitch decks and hosted webinars for national sales team targeting media and agency verticals.

I provided community management, tech support and alert moderation for TweetPatrol, a Twitter-based crime watch I created for my neighborhood. I recruited and trained more than 500 neighbors to the service.

New York, Ny, Us

Managed Banco Popular creative team and client relationship. Continued to service Ford and Heineken Accounts. Led KFC new business pitch. Participated in regional creative director meetings for JWT/LATAM.

New York, Ny, Us

Responsible for traditional, below the line and digital communications for Pepsi, Johnson and Johnson, Ford and Plaza Las Americas. Launched and managed social media initiatives for Heineken and the American Red Cross.Managed client relationships as well as two creative teams. Participated in JWT regional creative pitches for Nokia and Flor de Caña (Rum) as well as key role in local new business pitches including Merck, DirecTV and Banco Popular.

Led team responsible for national Hispanic brand and retail communications for Nissan, Wendy’s and Heineken. Managed client relationship and presented work at national dealer and franchisee meetings. Supervised three creative teams.

New York, Us

Created “The Tailgate Zone” a series of three branded content films that ran during ESPN’s Sportscenter. Served as a one-man Hispanic shop called “La Finca Creativa.” Work for “La Finca” won Gold, Silver and Bronze at the AdAge Hispanic Creative Awards. “La Finca’s” success gained an invitation to pitch for the Dos XX and Tecate’s Hispanic account.

Charlotte, Nc, Us

Bba/Ba, Marketing, English

Certificate, Copywriting

Digital Creative Direction Seminar

Education record