Joseph Fernandez Email & Phone Number

Greenville, Sc, Us

· Developed and maintained strong and positive client relationships within territory by maintaining a high visibility to clients at all times. Continually assess client’s ongoing and future needs/requirements· Handled all contract renewals within assigned territory and ensure each customer is profitable· Ability to consistently meet or beat sales goals which will consist of both recurring and non-recurring revenue items, this will be achieved through lead generation, referrals, and upselling existing customers.· Identified tasks and requirements to provide high quality service to all outdoor spaces at assigned customer locations. Provided feedback to crew supervisor and ensuring the service is delivered successfully.· Maintained all costs to run service group at or below budget· Adaptability to schedule changes as well as make suggestions to improve productivity, efficiency and quality· Immediate notification required to the Regional Account Manager-Outdoor Service any time a serious customer issue occurs· Responsible for motivation and developing the professional growth of the Outdoor Service employees within group & assigned territory by providing individual employee 1:1 meetings and through their employee reviews· Performed timely and accurate performance appraisals on each Outdoor Service direct report employee using the company’s Standards of Performance guidelines· Responded to customer or sales calls immediately

New York, New York, United States

· Ability to implement superior plant care knowledge and service to all plant materials at assigned customer locations when necessary· Inspect and troubleshoot maintenance work, (irrigation repair/auditing, drainage, hardscaping), and perform related work as required· Develop and maintain outstanding professional client relationships· Identify potential upgrades and work with Account Manager to provide solutions to customers as requested· Train and supervise work performed by maintenance staff as directed by Account Manager· Work with other territory Outdoor Service Supervisors to place orders for necessary tools, equipment and supplies.· Work with other territory Outdoor Service Supervisors to keep warehouse organized, clean and safe.· Report any issues with personnel to Account Manager· Make recommendations to Account Manager for disciplinary actions as needed· Maximize efficiency and productivity of staff· Organize schedules for client visits with guidance and approval from Account Manager· Maintain equipment and vehicle as necessary to provide horticultural services and request orders as needed· Grow customer base through referrals· Ability to schedule changes, including filling in for vacation/sick leave· Identify issues in landscapes and respond with the appropriate actions using IPM methods, including insect/disease as well as cultural issues such as pruning, planting or transplanting· Complete knowledge of all company policies and procedures including training manual· Responsible for signing off on all replacement work orders and maintaining applicable company required paperwork

New York, New York, United States

In addition to gardener tasks. Worked with volunteers in horticulture projects park wide. Coordinated with field supervisors on projects for volunteers, created schedules, kept inventory on tools and supplies, carried out logistics on plant delivers. Lead and trained volunteers on mechanical methods in pruning, planting, plant id, first aid. Worked closely with Volunteer Program Manager in maintaining the volunteer program for Riverside Park.

New York, New York, United States

Maintained and advanced horticultural and restoration areas, according to ParksDepartment standards and Conservancy priorities. Created and carried out work plans in conjunction with area supervisor. Identified plants and their maintenance needs: in particular native woodland plant species. Worked closely with the Grassroots Volunteer Program. Planned and carried out logistics, lead groups of volunteers, skilled in talking in front of groups and giving clear direction; instruct volunteers in proper techniques, a successful project outcome, and the care and use of tools. Kept records and prepared written reports, and supervised other staff as directed.

New York City Metropolitan Area

Assisted in the success for Stewardship Team's approach to engage, educate, and empower volunteers to improve NYC’s natural areas. Aided Natural Resource Group's (NRG) mission to protect, restore, expand, and manage New York City's natural spaces and green infrastructure to maximize their benefits and promote their value within and outside of the urban ecosystem. • Designed 2 field guides using PowerPoint and Word for volunteers on “Identification and Mechanical Control for Garlic Mustard” and “Tick Identification and Safety Procedures”. • Created and presented PowerPoint virtual on “Safe Fieldwork During Time of COVID” for NYC Urban Field Station-USDA Forest Service Northern Research Station.• Built heatmap using ArcMap 10.7.1 and organized data on Excel with volunteer zip codes (answering the question where volunteers are coming from). • Operated Trimble handheld GPS unit using ArcPad to create polygons of planting sites.• Lead 25 volunteer events with 1 to 34 volunteers doing street tree care, invasive plant removal, tree and shrub planting, and coastal clean-up.

Spanish Fork, Utah, United States

Top preforming volunteer coordinator who reaches out to community and organizes volunteers as they come in. Effectively communicates to leadership on operations happening within the National Forest regarding to volunteer projects and works with other teams like Trails and Development Recreation to prioritize projects. Able to adapt to other working positions like Forest Protection Officer and managing Fee Booth. Creates a positive and safe work environment for volunteers and is a value member of South Zone comprising Pleasant Grove and Spanish Fork Ranger Districts. • Managed over 1000 volunteer hours for the 2019 Summer Season. • Coordinated 45 Eagle Scout Projects in 5 months. • Interviewed candidates for potential service projects and paired them with projects depending on skill level. • Lead 3 educational programs for school children on wildlife habitat, ecology, and fire prevention.

Pleasant Grove, Utah, United States

Executed day-to-day operations of a visitor information booth in collecting fees and answering visitor’s questions. Represented the Forest Service in a professional manner both in character and appearance. Calm during high stressful environments during traffic build-up, wildfires, and emergence response. Able to adapt to other working positions like Forest Protection Officer. • Proficient in handling money, opening, and closing till. • Protected natural resources, Government property, and safety focused for visitors. • 60 hours of road guard duty during Cole Hollow and Bald Mountain Fire.