Jon Fernandez Email & Phone Number

Santa Clara, Ca, Us

Enterprise Engineering | Developer Productivity | AI for Business

Menlo Park, California, Us

Cary, Nc, Us

As head of Epic's IT engineering team, I led a global team of over 100 engineers and leaders covering hybrid cloud infrastructure, end user services, identity and access, internal product development, IT compliance, and the infrastructure platform for Unreal Engine.• Set strategy and deliverables for major Epic initiatives.• Doubled the department size and optimized the org design to supportEpic’s rapid growth by creating new service teams including Client Engineering, Cloud Apps (SaasOps), Software Engineering, Service Management, and Infrastructure Platform. Created an R&D “Special Projects” team to address the technology demands of Epic’s bleeding edge experimental ventures.• Led initiatives transforming collaboration to a post-pandemic world such as virtual GPU-intensive workstations at scale, zero-trust authentication with our identity and network services, and data-informed decision making through observability operations and analytics.• Drove developer productivity initiatives by closing the gap between data and compute. Tactics included edge-computing deployments and optimizing cloud regions for reducing latency.

San Francisco, California, Us

Led the IT Infrastructure, Network, Client Platform, and Application Engineering teams. Also led Identity, VDI, and IT Asset Management functions.• Focused on the strategic direction of IT Engineering, with the goal of maximizing productivity and optimizing services.• Guided Gusto’s technology decisions and readiness going from fully in-office to fully-remote after Covid-19. Our transition to fully remote was seamless without any interruption to business.• Built an offshore 1,000-person call center using a secured BYOD model that ensured matching locations to the contractors.

Sunnyvale, Ca, Us

Leading a team of 18, my vision was to utilize and expand the wealth of data across IT to guide us on creating a better experience for our users.• Established global systems and software engineering teams running LinkedIn’s Client Platform (35,000+ endpoints across Mac, Windows, Mobile, Linux), VDI service, IT analytics platform, and the ITAM program.• Developed a new paradigm for endpoint services by pivoting our focus from siloed device management (based on platform) to a truly device, location, and platform agnostic service (device as a service). This requires a unified endpoint management foundation and common data platform which we developed with cross-team partnerships.• Transformed team towards a DevOps model by sponsoring IC initiatives that emphasize development effort (thus closing the gap between ops and dev). Created a team-wide education program designed to support career transformations with Staff IC's acting as tutors for problem sets.• Office 365 migration from Google, cloud-based “VDI everywhere” initiative, automated request approval workflows.

Palo Alto, California, Us

Engineering lead owning all user facing technology services for Broadcom.• As acting manager and team lead, we created products that managed 30,000 Mac and Windows devices, offered over 500 version-controlled applications in an eye-pleasing, simple catalog with a fully automated self-service request and approval system for hardware, software, andprinter connections.• Reduced imaging time 90% through a zero-touch deployment processand created a self-service re-imaging service. Our automation and client monitoring efforts eliminated Level-0 support and reduced Level-1 incidents by about 95%.

Napa, Ca, Us

Basking Ridge, Nj, Us