Fernando Abad

Fernando Abad Email and Phone Number

Customer Service Management @ NTT Ltd.
Madrid, ES
Fernando Abad's Location
Greater Madrid Metropolitan Area, Spain
Fernando Abad's Contact Details

Fernando Abad personal email

n/a
About Fernando Abad

Fernando Abad is a Customer Service Management at NTT Ltd.. He possess expertise in customer relations, sales management, windows, it service management, xerox and 2 more skills. He is proficient in Inglés.

Fernando Abad's Current Company Details
NTT Ltd.

Ntt Ltd.

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Customer Service Management
Madrid, ES
Fernando Abad Work Experience Details
  • Ntt Ltd.
    Customer Service Management
    Ntt Ltd.
    Madrid, Es
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  • Ntt Ltd.
    Customer Service Management
    Ntt Ltd. Oct 2019 - Present
    Madrid Y Alrededores, España
    * Responsable del servicio * SPOC cara al cliente. Customer success.* Afianzamiento de los SLA's firmados en el contrato.* Mejora del servicio continuado , gestion reactiva y proactiva.* Interlocucion con grupos tecnicos para la resolucion de incidencias y proyectos de mejora.* Gestion de plataformas en DC , Collocation , Hosting , Cloud.* Servcios gestionados , redes , LAN , WAN , telefonía , video conferencia , backup , storage , sistemas etc...
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  • Ntt Europe Ltd.
    Premier Service Manager
    Ntt Europe Ltd. Mar 2015 - Oct 2019
    Madrid
    * Responsable del servicio * SPOC cara al cliente. Customer success.* Afianzamiento de los SLA's firmados en el contrato.* Mejora del servicio continuado , gestion reactiva y proactiva.* Interlocucion con grupos tecnicos para la resolucion de incidencias y proyectos de mejora.* Gestion de plataformas en DC , Collocation , Hosting , Cloud.
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  • T-Systems
    Service-Delivery Manager
    T-Systems Feb 2000 - Feb 2015
    Madrid Y Alrededores, España
    Responsable de Servicio cara al cliente, gestion de la calidad del contrato y resultado economico.Responsable de niveles de servicio, Sla's, facturacion, Budget, Forecast, planes de mejora, informes de seguimiento etc.. Outsourcing integral del contrato al cliente , Servicios de campo , Atencion al puesto de trabajo del usuario , Computing (Backup , Storage) , Cloud services , Lineas de comunicaciones , Servicios de atencion a usuarios CAU , Help Desk etc... Actualmente gestionando 5M€ año.
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  • Xerox
    Tecnico
    Xerox 2001 - 2002
    Tecnico de campo y soporte nacional
  • Furuno EspañA
    Tecnico Comercial
    Furuno EspañA Jan 1997 - Dec 1999
    Madrid Y Alrededores, España
    Tecnico en electronica naval, radares, sonar, equipos de comunicaciones, consultor comercial

Fernando Abad Skills

Customer Relations Sales Management Windows It Service Management Xerox Forecasting Budgeting

Frequently Asked Questions about Fernando Abad

What company does Fernando Abad work for?

Fernando Abad works for Ntt Ltd.

What is Fernando Abad's role at the current company?

Fernando Abad's current role is Customer Service Management.

What is Fernando Abad's email address?

Fernando Abad's email address is fe****@****tems.es

What skills is Fernando Abad known for?

Fernando Abad has skills like Customer Relations, Sales Management, Windows, It Service Management, Xerox, Forecasting, Budgeting.

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