15gifts developed a cutting-edge "guided selling" widget, integrated into major UK and US websites, attracting over 40,000 daily unique visitors.Support Engineer (August 2021 – July 2023)• Diagnosed and resolved complex bugs and performance issues in a legacy system, ensuring seamless application functionality.• Optimized and maintained a robust JavaScript codebase using React (front-end) and Node.js (back-end), improving performance and scalability.• Authored and enhanced comprehensive documentation, streamlining onboarding and knowledge sharing for team members.Project Developer (July 2023 – November 2024)• Led a project by managing daily standup meetings, coordinating workflow distribution, implementing critical features, and mentoring junior developers on environment setups and technical queries, fostering team productivity and collaboration.• Spearheaded updates to design systems using React frameworks, delivering responsive, accessible interfaces that exceeded industry standards and improved user experience.• Collaborated cross-functionally with designers, engineers, and stakeholders to deliver client-focused solutions within tight deadlines.• Championed accessibility, implementing features that made interfaces more inclusive and user-friendly for diverse audiences.

• Worked as a contingent worker in one of the world’s largest social media companies to provide tech related support to end users• Discovered and analysed trends and possible bugs that happened in both the Portuguese and the English markets in order to solve them or escalate them to the relevant teams• Had an excellent and continually updated product knowledge to provide accurate solutions• Gave one-to-one and group coaching sessions to new joiners as part of their orientation process• Have a passion for social media platforms and services• Resolved, diagnosed and solved problems facing multiple customers' inquiries through the online queue, using FastDesk and SRT systems• Provided support and cover for the team lead

• Dealt with approximately 30 customers worldwide, both in Portuguese and English, on a daily basis, identifying their needs, ensuring the sales target of €100,000 per month was reached consistently• Created weekly marketing campaigns throughout social media such as Instagram and Facebook, increasing company growth by 50%• Closed deals with suppliers, guaranteeing the quality of products and delivery time for over 50 countries

* Provided support and company to 7 older people and helped in daily activities such as getting out of bed, bathing and getting dressed* Helped patients to remember their medications* Prepared meals with care, to ensure healthy diets to support patients* Improved environment for patients, performing light cleaning and organising the houses

* Negotiated with suppliers ensuring the best package of services for the company and for the employees, such as dental care extensive for all family members* Carried out monthly purchase and maintenance of benefits, such as medical, transport and meal tickets, for 200 employees* Responsible for migrating data related to the benefits from the ADP system to the Senior HR system, using Excel to transfer data* Created an Excel tool to improve benefits control using formulas, minimising human error as the inputs should meet some criteria* Collected and checked new employees’ documents and explained the company's operations and policies for approximately 100 employees* Included and updated employees’ data on the HR system

* Conducted weekly integration training for new employees, approximately 10 per week, presenting the procedures and standards of the company* Filled out and printed work contract of all new employees, including data on the system, meeting the deadline of one day after the admission of the employees to the company* Carried out monthly purchase and maintenance of benefits, such as dental care, childcare assistance and life insurance for 300 employees* Responsible for the monthly payment of 30 freelancers, trainees and apprentices using Datasul system

* Searched and contracted trainers and training courses according to the needs of each area manager, such as working at height, crane operator courses and AutoCAD training* Organised the logistics of internal training, providing all necessary materials, such as handouts, projector and computers* Coordinated with kitchen staff so that the meals were served at the correct time during training* Included and updated employee data in the SAP system* Implemented new system for paper files with employee documentation, making it easier to access folders* Responsible for the area of Training and Development in internal and external audits, answering and showing proofs that the company was adequate to the legal standards* Tested and implemented the new Training and Development system (ArteRH), in partnership with the IT department* Trained all 300 employees in the new electronic clock in system, ensuring flawless working hours clock in system

* Contacted an average of 20 customers per day offering our products and negotiating price and payment terms ensuring the monthly target of € 10,000 was constantly reached* Calculated price and profit margin using Excel* Inserted and controlled orders in the system, updating customer data

* Conducted recruitment and selection processes interviewing approximately 40 candidates per month* Performed group dynamics using activities such as puzzles to get to know better the candidates* Purchased transportation vouchers for 50 employees monthly* Organised and kept employee files updated* Motivated employees by private conversations and meetings to participate in personal training projects, such as “Teamwork”, “5 S” and “How to work safely”* Coordinated the volunteer actions of my department, i.e. visit to the orphanage, and participated in meetings and training to pass on knowledge by conducting trainings for employees

* Answered an average of 20 calls per hour, with gas delivery requests from customers and business clients* Contacted drivers informing customers' data and address to deliver* Promoted within 10 months from Telemarketing Attendant to Prospecting Officer* Sought new customers through telephone directories, company catalogs and websites, to increase the company's customer chart and monthly billing* Called approximately 15 companies daily to identify their gas consumption profile and offer our product, resulting in a 10% increase in the company's biannual sales* Promoted within 8 months to Customer Service Consultant* Managed 4 delivery teams holding meetings to follow up on goals and motivating employees through conversations and awards, such as having lunch with family on my own* Ensured customer satisfaction, through personalised service, organising my schedule to meet all my 100 customers and business clients face to face once a month* Created and maintained a strong relationship with customers, resulting in a 5% decrease in the delinquent customer portfolio* Optimised delivery routes scheduling delivery times with daily customers, reducing fuel cost by 3%