Customer: Banco Santander (Softtek)Industry: BankingProject Info: Technical support.Time-frame: 2022 to PresentRole: Systems AnalystMain Activities:• Technical support with analysis and workaround solutions for processing incidents in all bank systems, in the homologation, acceptance, and production environments.• Meetings with analysts/developers to discuss solutions for processing incidents, contributing with ideas and suggestions for problem resolution.• Worked collaboratively with the team to ensure that incidents were resolved according to established procedures and deadlines, maintaining constant communication with all involved in the process.Customer: Banco SafraIndustry: BankingTime-frame: 2020 to 2022Role: Systems AnalystMain Activities:• Meetings with analysts/developers to understand the projects in development.• Development of applications and processes to meet business needs.• Maintenance of existing applications and processes, meeting customer requirements.• Technical support for the development and improvement of applications and processesCustomer: Walmart BrasilIndustry: RetailerTime-frame: 2012 to 2020Role: Systems AnalystMain Activities:• DCs conversion project support.• Review of the functional specification for the Integration Projects.• Unit testing and integrated testing for LTM / GTMS integration projects.• Assistance to analysts to use various tools in the Mainframe environment.• Support for integrated and quality tests for CD conversion projects.• Maintenance of the Tax Calculator module.• Maintenance of changes in the Fiscal Bridge and LTM system.• Peer Review in the functional specification for the Tax Simplification and other projects.• Maintenance in the COBOL and DB2 code to implementation of Tax Simplification project.• Unit testing and integrated testing for Tax Calculator and Fiscal Bridge projects.• DB2 Support for development and implementation of new projects

Customer: Barclays Portugal, PortugalIndustry: BankingTime-frame: 2009 to 2011Role: Systems AnalystMain Activities:• Development of various activities within the project Application Management System.• Maintenance of applications and processes of the credit area.• User support and resolution of issues in the areas of lending, leasing, central responsibilities, custody of securities, effects, guarantees and limits.• Preparation of maps and proposed solutions for the correction of anomalies.• Support the development and improvement of the processes of the credit area.• Support the development of solutions to the recurrence of the credit area.

Customer: Barclays Portugal, PortugalIndustry: BankingTime-frame: 2006 to 2011Role: Systems AnalystMain Activities:• Development of various activities within the project Application Management System.• Maintenance of applications and processes of the credit area.• User support and resolution of issues in the areas of lending, leasing, central responsibilities, custody of securities, effects, guarantees and limits.• Preparation of maps and proposed solutions for the correction of anomalies.• Support the development and improvement of the processes of the credit area.• Support the development of solutions to the recurrence of the credit area.Customer: ES Informatics, ACE, PortugalIndustry: BankingTime-frame: 2006 to 2006Role: Analyst ProgrammerMain Activities:• Development of various activities with the checks area.• Maintenance programs and routines in connection with the merger BES BIC.Customer: Companhia de Seguros Tranquilidade, PortugalIndustry: InsuranceTime-frame: 2001 to 2005Role: Analyst ProgrammerMain Activities:• Verifying the payments and receipts data for account errors• Preparing Excel reports for the Accounts Department, highlighting any problems and providing the necessary back-up in rectifying any anomalies• Making the necessary changes to the Cashier System to ensure errors don’t reoccur• Developing and maintaining of various system programs

Customer: Companhia de Seguros Tranquilidade, PortugalIndustry: InsuranceTime-frame: 1999 to 2000Role: Analyst ProgrammerMain Activities:• Verifying the payments and receipts data for account errors• Preparing Excel reports for the Accounts Department, highlighting any problems and providing the necessary back-up in rectifying any anomalies• Making the necessary changes to the Cashier System to ensure errors don’t reoccur• Developing and maintaining of various system programs

Customer: SELECCOES DO READER'S DIGEST, PortugalIndustry: PublishingTime-frame: 1998 to 1999Role: Analyst ProgrammerMain Activities:• Migrating COBOL to COBOL II• Searching systems to ensure compliance for Year 2000• Building and implementing Portuguese street postcode directory system, and providing Help Desk service

Customer: SULAMÉRICA SEGUROS, BrasilIndustry: InsuranceTime-frame: 1996 to 1998Role: ProgrammerMain Activities:• Developing, testing and maintaining complex Health Insurance system• Responsible for the maintenance of Group Health Insurance systems ranging from the British Consulate to General Motors of Brazil