Fernando Basques Email & Phone Number

Eastbourne, Gb

Eastbourne, England, United Kingdom

Working as part of the Ophthalmology Outpatient Department, assisting the doctors and nurses with a variety of checks regarding the patient's vision including visual acuity, blood and eye pressures, colour vision tests and administration of drops.

Eastbourne, England, United Kingdom

As part of the Infection Control Team, my primary responsibilities are:● supporting staff to maintain excellent levels of hygiene;● assisting the nursing team regarding stock control, equipment cleaning and assembling;● helping patients in need during the COVID 19 pandemic.

Eastbourne, England, United Kingdom

● sorting, picking and packing products for customers, including public libraries, Amazonbuyers, schools and retailers worldwide;● quality control of products to make sure they were in perfect condition, matching theinvoice descriptions and prices;● stock control.

Reino Unido

● carrying out frequent quality checks to ensure products were displayed in excellent andclean condition for sale;● helping customers in a friendly manner with questions about products and services.

São Paulo E Região, Brasil

Responsible for coordinating the publishing and operation of digital PC and mobile games forthe Brazilian audience, and among my primary duties, I can highlight:● tracking, reporting, and analysing the performance of marketing activities and players'database;● brainstorm with marketing, customer care and developer teams to find solutions toimprove the service and analyse the users' needs and concerns about our games andservices;● creating, planning and executing the roadmap of content updates together withdevelopers and the marketing team;● present analysis conclusions to business stakeholders clearly and practically;● monthly, quarterly and yearly revenue planning and in-game monetisation;● localisation, translation and validation of in-game content using LUA scripts anddeveloper tools from English to Brazilian Portuguese.

São Paulo, Brazil

● in-game testing to validate live server updates and fixes;● elaboration of guides and documents about test procedures and version control;● translation and localisation of guides and in-game contents (LUA scripts) from English toBrazilian Portuguese;● direct support and orientation for users thru social media and forums.

São Paulo, Brazil

● monitoring and testing internal and external networks, including the traffic and availabilitybetween data centres, the office and online services (games and e-commerce),troubleshooting and escalating when necessary;● Install and configure computer hardware, software applications, operating systems andvirtual machines;● setup of firewall policies (Fortinet).

São Paulo E Região, Brasil

● tier 2 customer support by email, ticket, online chat and telephone;● in-game tests and data analysis using web-based tools to solve, analyse and reporttechnical issues with accounts, characters, items and quests scripts;● thoroughly testing following step-by-step procedures with users to identify and solvebugs;● elaboration of bug reports for the game developers when escalation to the next tier wasneeded;

Higher National Diploma, Digital Game Development

Foundations of game development, including concept art, level design, audio and video, game engines (Unity and Unreal), game programming.

Google Project Management Professional Certificate, Project Management

- Foundations of Project Management - Project Initiation: Starting a Successful Project - Project Planning: Putting It All Together.

Gcseas

GCE Advanced Subsidiary (AS) level equivalent.