Served as the primary point of contact for medical insurance programs at USC Keck Medical Center. I verified and authenticated insurance coverage for medical procedures in accordance with various healthcare agencies and their adhering guidelines. Utilized newly implemented insurance software programs and medical coding to validate proper healthcare coverage. Actively identified and addressed errors and issues related to coverage and pre-authorization processes, resulting in a reduction in medical billing errors for the patients of USCKMC.• Maintained up-to-date knowledge of medical insurance products, including Etna, Blue Shield, Kaiser, Medicare/Medical.• Demonstrated meticulous attention to detail, organizational skills, and advanced computer literacy. • Conducted training sessions for newly hired staff on software programs, insurance products, and office procedures

As an entrepreneur, I spearheaded the development and growth of a caregiving business specializing in, in-home care for the elderly and intellectually challenged. This role provided invaluable insights into project management, business operations, and sales strategies.• Hired, trained, managed, and coached a staff of 8 employees within the first 4 months of opening. • Oversaw and coordinated all operations and aspects of a start-up life-cycle business: concept, development, infrastructure, building the brand, developing marketing ideas and ensuring a competitive advantage. • Negotiate/budget contracts, market services, resolve employee issues and foster client relations. • Client growth was continual and our business doubled in 2016. • Collaborated and contracted with Kindred Hospital Los Angeles and Sherman Oaks Hospital.

As an EMT, I operated within both emergency and non-emergency ambulance settings, honing critical skills in crisis management and effective communication. This role equipped me with the ability to thrive under pressure and handle difficult and traumatic situations with composure and empathy, fostering a collaborative team environment among colleagues.• Demonstrated quick thinking and adaptability by evaluating patients, listened actively, asked questions as appropriate, in order to advance their rate of survival and proper treatment; evaluated strengths and weaknesses of alternative solutions to assist patients. • Cultivated strong communication skills through interactions with diverse individuals, including patients, medical staff, and the general public, fostering trust and rapport in challenging situations.

Recruited by the chief sales broker to aggressively market residential real estate portfolio and lending capabilities amongst buyers, sellers, investors, and corporate business affiliates. Primary responsibilities included generating and closing sales during a collapsing market cycle. • Launched the first-ever strategic initiative of the foreclosure informational session along with Keller Williams Realty to attract investors and assist low-income families in attaining home ownership. Information session proved to be exceedingly successful and brought about an influx of home purchasers within the region. Applicant percentage rose by over 50% and proved beneficial for many clients who were able to obtain their dream of home ownership. • Increased personal sales volume by 30% and branch sales by 15% during a declining sales market.