Fernando C. Email & Phone Number

Mclean, Virginia, United States

•Extract, analyze, and report data to support program activity and assist in management decision making. Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.•Acquire deep knowledge of working systems and bring efficient and effective changes for better performance across programs. Gather necessary information to provide analysis and prepare reports documenting the findings of such analysis.•Audit, evaluate, track, and report performance activity for Performance Management and contract compliance purposes (e.g., alignment with the program’s service-level agreements,)•Work closely with operations staff to Identify and determine business requirements and define processes, including clarification on any requirement discrepancies. Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.•Assist with the development of project reports (i.e., Year End Report, Quarterly Reports) Participate in the administration of project and program contract activities.•Establish daily, weekly, and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.•Review weekly and monthly forecasting accuracy (forecasts to actual) and schedule effectiveness (staff need/ staff scheduled/staff available) with WFM (Work Force Management) staff and work together to reduce variations to ensure performance and productivity goals are met.

Carson City, Nevada, United States

•Apply an in-depth knowledge of the agency’s program areas to define and implement a solution to a given problem that requires an individually tailored response for end-user requirements.•Analyze business processes by maintaining documentation of agency business processes, developing procedural alternatives in the absence of properly operating software, identifying work processes that may be automated, researching and evaluating computer hardware and software needs, defining potential benefits of proposed system or deficiencies to be corrected in the existing system, proposing business process improvements, and defining and documenting data definitions and relationships to be used in the foundation of systems development.•Develop requirements by participating in agency program planning; determining business function and end-user requirements through consultation with end-users, technicians, vendors, management, and others; conducting detailed alternative analyses; developing written requirements for proposed systems and applications; writing technical requirements for grant proposals as required; and preparing documentation for the computer system manual.•Analyze the regulatory environment by reviewing new and revised federal and State laws, regulations, and agency policies and interpreting their effect on the program area.•Coordinate with other professional staff by initiating system work requests, assisting staff in developing bridging specifications to program areas that interact with computer processes and output, and working with programmers to test and support implementation of system changes.

Reno, Nevada Area

•Read, understood, and interpreted technical information related to accounting, finance, auditing, fiscal management, and business administration; analyzed and prepared financial documents and reports; communicated effectively in explaining ideas, proposals, recommendations, and findings.•Analyzed problems and developed logical solutions; established and maintained positive and effective working relationships with others; planning, organizing, coordinating work on medical claims in two or more business functions such as fiscal and nursing operations; collections; liability lawyers.•Prepared, recorded, and processed authorizations and invoices for client services; authorized services within assigned spending authority as needed; maintained medical claims databases to analyze the support internal audit procedures.•Ensured compliance with applicable federal and State regulations, policies, and procedures; and participated in program planning and implementation; reviews and investigated, denials of medical claims brought against the Department of Veteran Affairs.•Acted as liaison for the administrator regarding agency activities, operations, and programs; coordinated communications with other administrators, agency managers, leaders of external entities, community groups and the general public; relayed specialized information which impacts programs and activities.

Master Of Business Administration - Mba, Quality Management, 3.5 Gpa Cum Laude

Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services, 3.6 Gpa Cum Laude