Fernando Coutinho Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

County Dublin, Ireland

- Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc).- Performing and documenting routine inspection and maintenance activities.- Carrying out heavy cleansing tasks and special projects.- Notifying management of occurring deficiencies or needs for repairs.- Making adjustments and minor repairs.- Stocking and maintaining supply rooms.- Following all Health and Safety regulations.

Sao Paulo, Brazil

- Knowledgeable using uber software by extensively going through the features- Responding to the calls and tracking clients using the uber app- Receiving calls and following their location through software- Inquiring customers about their pick up point and drop location, picking passengers up from various location and convey them between places.- Awareness managing routes using app technology.- Creating spreadsheets and maintaining file tracking mileage, maintenance, and other expenses.- Creating a relaxing atmosphere for clients while transferring them to their location.- Helping clients loading and unloading luggage.- Suggesting customers alternate route and traveling through the route after confirming with the passengers.- Choosing the best route to the location using map and GPS.- Rerouting passengers to the destination in case of construction work or high traffic- Building a strong relationship with customers with a sense of urgency, kindness, and safety- Calculating the right fare, collecting money and returning the correct change- Maintaining the vehicle clean and in excellent condition.

Sao Paulo, Brazil

- Supporting HR to recruit, interview, select, hire, and employ an appropriate number of employees.- Providing oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.- Coaching, mentoring, and developing staff, including overseeing new employee onboarding and providing career development planning and opportunities.- Assisting with the implementation and development of performance management and processes including goal setting, feedback, and performance development planning, driving efficiency and people utilization.- Planning logistics and allocating resources, per event, to effectively staff and accomplish the work to meet and exceed productivity, quality goals and deliver the highest levels of customer satisfaction.- Establishing and maintaining relevant controls and feedback systems to monitor the successful and profitable operation of the business.- Reviewing performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure business productivity, goal achievement, and overall effectiveness.- Managing the preparation and maintenance of reports necessary to carry out the functions of the business, preparing periodic reports for management to track strategic goal accomplishment.- Communicating regularly with senior managers, directors and other designated stakeholders within the organization.

Sao Paulo, Brazil

- Generating leads.- Meeting or exceeding sales goals.- Negotiating all contracts with prospective clients.- Helping determine pricing schedules for quotes, promotions, and negotiations.- Preparing weekly and monthly reports.- Giving sales presentations to a range of prospective clients.- Coordinating sales efforts with marketing programmes.- Understanding and promoting company programs.- Obtaining deposits and balance of payment from clients.- Preparing and submitting sales contracts for orders.- Visiting clients and potential clients to evaluate needs or promote products and services.- Maintaining client records.- Answering client questions about credit terms, products, prices and availability.

São Paulo

- Presenting, promoting and selling products/services using effective sales strategies and techniques to existing and prospective customers.- Performing cost-benefit and needs analysis of existing/potential customers to meet their needs and maximize upselling opportunities, driving growth and profitability to set times, agreed KPIs and assigned targets- Establishing, developing and maintaining positive and effective business and customer relationships, consistently ensuring high customer service levels and customer success rates.- Expediting the resolution of customer problems and complaints to maximize satisfaction, protecting customer base and market share.- Coordinating sales efforts with team members and other departments. - Analyzing the territory/market’s potential, tracking sales and status reports.- Supplying management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

- Managing a desk and client portfolio, managing, and growing current client relationships, exploiting all upsell opportunities and ensuring the highest customer satisfaction and retention rates.- Preparing detailed analytical and technical pitch presentations and sales displays, developing quotes and proposals, negotiating/ re-negotiating terms, conditions, and SLAs and ensuring that client relationships are cultivated and maximized to exceed targets.- Operationally maintaining and processing customer master data, sales orders, and account receivables onto the department CRM. Management of sales and delivery documents; sales contracts/agreement, invoice, return invoice, delivery stubs etc.- Researching organizations and individuals to hunt new leads, potential new markets and convert to actual sales in line with assigned KPIs and targets.- Researching the needs of prospective clients and companies, identifying decision- makers and opportunities with a view to targeted sales strategies and techniques to maximize market share and drive growth.- Planning and overseeing new marketing initiatives, attending conferences, meetings and industry events to maximize brand exposure, generate and grow a professional industry network and add to my using client portfolio.

Sao Paulo, Brazil

Sao Paulo, Brazil

- Designing and implementing business strategies, plans and procedures.- Setting comprehensive and strategic goals for business development, performance and growth.- Establishing policies that promote company culture and vision.- Overseeing daily operations of the company (IT, Marketing, Sales, Finance etc.)- Leading team (3) to encourage maximum performance and dedication.- Evaluating performance by analyzing and interpreting data and metrics.- Managing relationships with stakeholders, partners and vendors.

Bsc In Computing, Nfq Level 8, Honours

Higher Technical Certificate In Marketing And Sales., Nfq Level 6, Honours