Fernando De Sousa Capão

Fernando De Sousa Capão Email and Phone Number

Founder @ Development4ALL
Lisbon, PT
Fernando De Sousa Capão's Location
Lisbon, Lisbon, Portugal, Portugal
About Fernando De Sousa Capão

Founder of Development4all, a company that creates and develops leaders, entrepreneurs and results. With more than 22 years of experience leading people in a human way and developing retail and food businesses.I have solid training in management, psychology, neurolinguistics and Leadership.I add an MBA in Personal Branding, a master's degree in NLP and Mindfulness and certification as a coach! My vision is to nurture the needs of people, internal customers, external customers, and investor customers, with a focus on providing the development of PEOPLE (HUMAN SKILLS), PRODUCTS WITH A SERIOUS TASTE, PASSION FOR THE CUSTOMER, TRANSPARENT PROCESSES and COMMUNICATION!The mission is to DEVELOP RELATIONSHIPS AND SERVE ALL OUR STAKEHOLDERS (Employees, Suppliers, Partners & Customers), IN ORDER TO NURTURE ALL THEIR NEEDS, GUARANTEING UNIQUE EXPERIENCES & EXCEEDING EXPECTATIONS (The profitability result is a consequence of NOURISHED STAKEHOLDERS) I successfully managed the entire Ikea Food area in Kuwait, Jordan and Morocco, and managed 35 stores at Lisbon and Funchal airports. I also work as a management consultant and director of operations for several businesses, and as a mentor and advisor to students on the Business Management course.In this 25-year journey of creating other leaders, managing businesses, creating processes, developing people who consequently generate several success stories, in multinationals where I leave my personal mark and acquire experiences and skills.Born in Lisbon, with two wonderful children, owners of beautiful energy, filled with so much, and with so much they taught me!Children are my biggest and best trainers on how to be a better person.I specialized in humanized leadership and business managementI studied and will study until the end of my days, the pillars of human development, internal happiness, neuroscience, psychology, Mindfulness, Conscious Parenting, Leadership in corporate contexts, hotel management, & master's degree in Business Administration.

Fernando De Sousa Capão's Current Company Details
Development4ALL

Development4All

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Founder
Lisbon, PT
Website:
development4all.com
Employees:
2
Fernando De Sousa Capão Work Experience Details
  • Development4All
    Founder
    Development4All
    Lisbon, Pt
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  • Praça
    Operations Director & Rh Manager
    Praça Mar 2024 - Present
    Lisboa, Portugal
    Assegurar que temos as necessidades nutridas e optimizadas, para termos condições de praticar com consistência a missão diária, assente em 4 pilares:   1⁰ - PRODUTO - *Qualidade* • Food & Beverage, Consumíveis & Merchadising• Retalho• Serviços• O que nos motiva, é que o cliente reconheça a qualidade do que pagou (VALUE FOR THE MONEY) 2⁰ - PESSOAS - *Desenvolvimento de Pessoas*• SOC - Sorrir, Olhar e Cumprimentar• Plano de formação continua e de aperfeiçoamento individual • Análise de talentos naturais e competências a adquirir• Técnica de comunicação assertiva e dar feedback • Tecnica de aperfeiçoamento dos relacionamentos interpessoais • Dar voz, escutar propostas, ideias e reclamações dos colegas • Assessements internos - colegas crescem, empresa cresce 3⁰ - PROCESSOS - *Processos, Serviço e Medição*• Plano de contingência que prevejam as circunstâncias• Comunicação escrita e afixada• Fluxos de clientes, dinheiro e depósitos• Desenvolvimebto da Estrutura de apoio• Organograma hierárquico• SOS (Speed of service)• Deployment - Postos definidos e QT de RH de acordo com as vendas / demanda• Tarefas primárias e secundárias definidas por posto• Plano e método de trabalho • Medição de todos os KPI's e estabeler planos de ação SMART 4⁰ - Ambiente e Estética • Limpeza interna e externa• Fardamento e higiene pessoal• A luz, o som, o conforto, as cores, a decoração, o fluxo de circulação, os WCs, as zonas reservadas, as zonas de produção, a comunicação exposta• Manutenção preventiva e corretiva• Pragas Bônus - *Programação*• Realização, frequente e planeada de eventos e apresentação de novidades que aumentem a visibilidade da marca• Digital, redes, influenciadores, recomendações, parcerias, criar rotas e peregrinações à marca• Fazer eventos em locais onde se possam realizar contactos, que possam ser convertidos em clientes
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  • Alma Com Amor & Sabor
    Operations Director & Rh Manager
    Alma Com Amor & Sabor Dec 2023 - Present
    Lisboa, Portugal
    Ensure that our needs are nourished and optimized, so that we are able to consistently practice our daily mission, based on 4 pillars:   1⁰ - PRODUCT - *Quality* • Food and Beverage, Consumables & Merchadising • Retail • Services • What motivates us is that the customer recognizes the quality of what they paid for (VALUE FOR THE MONEY) 2⁰ - PEOPLE - *People Development* • SOC - Smile, Look and Greet • Continuous training and individual improvement plan • Analysis of natural talents and skills to be acquired • Assertive communication technique and giving feedback • Technique for improving interpersonal relationships • Give voice, listen to proposals, ideas and complaints from colleagues • Internal assessments - colleagues grow, company grows 3⁰ - PROCESSES - *Processes, Service and Measurement* • Contingency plan that foresees the circumstances • Written and posted communication • Customer, cash and deposit flows • Development of the support structure • Hierarchical organizational chart • SOS (Speed ​​of service) • Implementation - Defined positions and HR QT according to sales / demand • Primary and secondary tasks defined by position • Work plan and method • Measurement of all KPI's and establish SMART action plans 4⁰ - Environment and Aesthetics • Internal and external cleaning • Uniform and personal hygiene • Light, sound, comfort, colors, decoration, circulation flow, toilets, reserved areas, production areas, exposed communication • Preventive and corrective maintenance • Pests Bonus - *Programming* • Frequent and planned holding of events and presentation of news that increase brand visibility • Digital, networks, influencers, recommendations, partnerships, create routes and pilgrimages to the brand • Hold events in places where contacts can be made, which can be converted into customers
  • Development4All
    Founder
    Development4All Jan 2022 - Present
    Portugal
    📍 Business Coach >>>> Liderança & Gestão & Marketing (Leadership, Management & MKT)📍 Planos de negócio (Business Plan) do Zero ao sucesso 📍 Formação - Presencial & Online (Individual / Grupos / Empresas)📍 Headhunter de Líderes H2H preenchidos de competências de gestão (56% líderança, 44% Gestão)🎯 Criamos e Desenvolvemos Líderes & Empresários & Resultados🇬🇧🇵🇹
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  • Executive & Mentoring & Consulting & Coaching Of F&B, Retail, Hr, Finance, Operations Management
    Mentor And Advisor Of Business Management Courses
    Executive & Mentoring & Consulting & Coaching Of F&B, Retail, Hr, Finance, Operations Management May 2017 - Present
    Portugal
  • Areas
    Operations Direction - Operations Coordinator Of Airports - Lisbon, Madeira And Porto Santo
    Areas Apr 2017 - Dec 2023
    Lisboa
    AREAS PT - Function - Director of Lisbon and Funchal & Porto Santo Airports - Coordination of 16 food areas + 6 Retail Areas + 220 Vending Machines (8 managers & 30 Team Leaders + 300 coworkers, 4,5 M transactions and 40 M € / year).Main activities and responsabilities- Manage and define the strategy for all the spaces (80 000 Visitors / day), in Lisbon Airport and support Funchal Airport. Working together with the Director of all Airports of Portugal and Spain, to define the direction of the Business, focus on develop people, in growth of sales, and profitability.- People, Range, Safety and quality, Pricing, Gross Margin, Opex Cost, Investments, Commerciality, Marketing, Suppliers, Budget, Goals, P&L, Business Plan, Rebuilding's, communication with municipalities, importation of products, Cross merchandising, Events for Families & Kids / Every Month- With management team, I lead and manage all my managers and commercial staff to fulfill the purpose of our function by building business and people together. I strive towards making people smile while providing irresistible food offers in a welcoming atmosphere that gives our guests / passengers a good reason to return again and again.
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  • A Praça
    Consulting - Operations Management
    A Praça Feb 2020 - Jul 2021
    Lisboa, Portugal
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  • Instituto Nacional De Estadística (Ine)
    Enumerator
    Instituto Nacional De Estadística (Ine) Mar 2021 - Jun 2021
    Portugal
    CENSOS 2021
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  • Ikea - Al Homaizi Limited
    Ikea Food & Beverage Manager
    Ikea - Al Homaizi Limited May 2016 - Apr 2017
    Kuwait
    Country food manager - Coordination of 4 food areas (3 managers & 10 Team Leaders + 70 coworkers, 1,5 M transactions and 10 M € / year).- I work together with my colleagues in the store management team. I lead and manage IKEA Food to fulfill the purpose of our function by building business and people together. I strive towards making people smile while providing irresistible food offers in a welcoming atmosphere that gives our guests a good reason to return again and again.- Manage and define the strategy for 4 food spaces (18 000 Visitors / day) , in Kuwait and support Other Ikeas In Jordan and Morocco. Working together with the Store Manager, CEO and with Cluster of Middle East (Dubai, Saudi Arabia, Egypt), to define the direction of the Business, focus on develop people, in growth of sales, and profitability. - Main Responsibilities: People, Range, Safety and quality, Pricing, Gross Margin, Opex Cost, Investments, Commerciality, Marketing, Suppliers, Budget, Goals, P&L, Business Plan, Rebuilding's, communication with municipalities, importation of products, Cross merchandising, Events for Families & Kids / Every Month
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  • Ikea Group
    Ikea Store 🍴Food Manager🍴
    Ikea Group Oct 2015 - May 2016
    Loures
    I decided to accept a proposal for a multinational IKEA to manage 5 food spaces, 3 managers & 3 Team Leaders, inside the store Ikea. (Restaurant and Kitchen, Bistro, Swedish Food Market, Coffee bar & Restaurant of co-workers). Working together with the direction of the store and local marketing, with a mission to promote actions that would attract visitors to the store.Function(Directly 3 managers & 3 Team Leaders + 70 co-workers, 1 million transactions / year and 5 million in billing / year).Main activities and responsibilities› Generate store visits› Serve the many store visitors› Offer a range that appeals to the many people on the market› Strengthen the low-price profile of the IKEA store› Support the quality perception of the IKEA store› Contribute to a day out for the whole family› Strengthen the Swedish profile of the IKEA store› Be efficient and generate a reasonable result› Ensure that IKEA co-workers get a good meal for a low price› Build trust for IKEA among customers, co-workers and suppliers
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  • A Padaria Portuguesa
    Sales & Operations Coordinator
    A Padaria Portuguesa May 2011 - Nov 2015
    Lisbon Area, Portugal
    Coordinator of Operations & Head of Purchasing and Suppliers "Coordinator of OperationsI follow daily the operations, focused on the following priorities: - CLIENT: Convey the importance of overcoming customer expectations with attention & sympathy and speed of service. - OBJECTIVES: To train and mobilize teams to overcome the objectives. - QUALITY: Ensuring the quality, texture and image of the items sold. - IMAGE: Ensure proper display of articles and Merchandising - FACILITIES: Fill the demanding cleaning and ensure compliance with procedures. - CONTROL: Validation of Orders & Stock 's, certify compliance of Labour and HACCP Audits and Code (law) of work." "& Head of Purchasing and suppliers - Analyze and negotiate quotations and more advantageous capitations. - Ensure the quality of items received. - Research new suppliers to ensure best quality. - Implement the introduction of new products or suppliers. General Operations Coordinator (Responsible of 20 Bakeries) -> Until 02-2014 RESPONSIBILITIES: - Managing 6 directly Bakeries, 2 Supervisors under my responsibility, for the remaining 14 Stores. - From 02-2012 to 02-2014, coordinated the opening of 14 Portuguese Bakeries. - Layout and Installation / assembly shops, Selection and Recruitment, Suppliers. - Build a variety of management tools. - Control Food Cost, Productivity, Budgets, Performance Evaluation, HACCP - Calculation of E.B.I.T.D.A. - Coordinator of Openings All Bakeries. - Coordination of the Oversight Team. - Recruitment of Managers and Assistant Managers. - Coordinator of Training Managers, Assistant Managers and Operators. - Coordination of teams Equipment Maintenance, Cleaning & AC. - Coordination of internships with institutions or foundations, people blown labor market. - Coordination and Negotiation with suppliers and Food Services / outsourcing. - Participation in prospecting for new commercial space market."
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  • Merry Cupcakes
    Operations Director
    Merry Cupcakes Jun 2010 - Aug 2011
    Coordinate and drive the inaugurations of the business units, including: Installation and assembly shops, Recruitment, Vendors, User Licenses (to local councils). Work out the viability of business plans and I provide support in negotiating with the authorities of the spaces of shopping centers. Build and construct all processes of management, from scratch, tailored to the business, including: Quality Control, Food Hygiene and Safety and service (care), the build process and show the results of monthly units, built the service manuals, data sheets technical and financial
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  • Portugalia Restauração, S.A.
    Coordinator Of Operations
    Portugalia Restauração, S.A. Jan 2006 - Feb 2010
    Responsible for managing all aspects and departments of the 6 restaurants, including restaurant activities and relations between the Group Portugália and the members, guests, employees, government (ACT), and industry. Manage staff by providing training, direction, supervision, evaluation and corrective action when required. Fosters open communication by conducting weekly department head and monthly co-worker meetings. Ensure standards by implementing all HR Administrative duties and procedures. Directly responsible to provide and control the followings: Quality service and product to restaurant client’s including membership. Managing the financial viability of the 6 restaurants, and ensuring the businesses meets all financial obligations. Develop employees for career advancement through the use of performance review systems, cross training, and development planning. Identify opportunities for client’s event, food and beverage services and recreational facilities that satisfy on-going client’s needs.Total staff 160 including 8 senior managers and 15 junior managers Annual sales: 9 M€Supervised the functioning of all Food and Beverage employees, facilities, sales and costs, Coordinated and controlled the preparation, presentation and service of food products to ensure the highest quality. Participated and coordinated pricing and preparation of menus, beverage and wine lists, by taking into consideration such factors as Local requirements, Market needs, Competition, Trends, Recipes, Potential costs, Availability of Food and Beverage products, Merchandising and promotions, Directly involved with banquets sales and specials events. Responsible for the entire financial obligation of the department: budget, food and labor cost, turnover, investments.Portugália Restauração SA in Lisbon and AlgarveRestaurant (1.º Category, 2.º Category, Beer House, Seafood House and Quick service)
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  • Portugalia Restauração, S.A.
    Other Information
    Portugalia Restauração, S.A. Mar 1999 - Feb 2010
    - Drafted the Plans for Business and operationally implemented successfully, relating to: the initiation of IL Mercato di Pasta, Quick service at Portugalia Cascaishopping, having coordinated the team that presented at 1. Rd year 20% operating cash flow and also opening Portugália Alfragide rejoice in, that after 10 months of opening already shows a 20% cash flow positive. - Implemented the action plan at the Marina of Cascais, the aim was to reach the break-even point ", from a cash flow of € 50,000 negatives in 2005, and coordinated the team that reached the balance of € 1500 Cash Flow Positive in 2007.
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  • Portugalia Restauração, S.A.
    Senior Manager
    Portugalia Restauração, S.A. Jun 2002 - Dec 2005
    Directly responsible for the day to day business, including, logistic and production of over 400 daily meals (Restaurants, Receptions, International events, Sport stadiums, Credited for the production of the European soccer cup in Portugal (Games in Algarve), fully responsible for all aspects of the yearly budget, Supervising a kitchen staff. Annual sales: 1.5 M€.
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Fernando De Sousa Capão Education Details

Frequently Asked Questions about Fernando De Sousa Capão

What company does Fernando De Sousa Capão work for?

Fernando De Sousa Capão works for Development4all

What is Fernando De Sousa Capão's role at the current company?

Fernando De Sousa Capão's current role is Founder.

What schools did Fernando De Sousa Capão attend?

Fernando De Sousa Capão attended Iscte Executive Education, Universidade Aut��noma De Lisboa, We Change & Ct Consultants, Instituto De Formação Turística, Personal Branding Academy - Escola Executiva, Life Training Academy, Life Training Academy, Leadership Trainings & Trainer Of Trainees, Various Training Bodies, Instituto Espanhol De Línguas.

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