Fernando Dominguez Email and Phone Number
Fernando Dominguez work email
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Fernando Dominguez personal email
Customer-centric professional with demonstrated experience building strong relationships with customers across different industries and geographies to ensure they achieve their business outcomes. I have held a variety of customer-facing and leadership roles including customer support, program management, partner management, and customer success. Highlights of my career include:• Exceeeding quarterly subscription target by identifying up-sell opportunities and negotiating price increases.• Building and managing a high-performance engineering teams that consistently met and exceeded customer satisfaction scores.• Equipping the global sales force to convey product value proposition to end customers by introducing a sales enablement strategy with online training sessions and new demonstrations resources.• Increasing channel partner mindshare and loyalty by developing and executing a global channel partner engagement program that stimulated sales growth.• Coordinating cross-functional teams and resources to ensure customer success and adoption of hardware and software products and solutions.Specialties:Customer Success • People Management • Team Management • Partner Engagement • Sales Enablement • Cross-functional Team Leadership • Training and Development • B2B • Customer Support • Test and Measurement • Educational Technology
Ni (National Instruments)
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Group Manager, Resident Engineering, Services Partners And Project SecurityNi (National Instruments)Austin, Tx, Us
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Group Manager, Resident Engineering, Services Partners & Project SecurityNi (National Instruments) Jan 2023 - PresentAustin , Texas, UsExpanded my responsibilities to lead two additional and critical functions: Services Partners and Project Security. In my new role I’m part of a global organization that enables business execution and influences revenue growth by driving the processes to deploy talent to top accounts, expand the Business Units’ technical capabilities with certified partners, and ensure NI stays compliant with all requirements from restricted projects.NI is now part of Emerson's Test & Measurement business group. -
Group Manager, Resident Engineering ServicesNi (National Instruments) Apr 2021 - Jan 2023Austin , Texas, Us• Led a global team of 25+ Resident Engineers focusing on their wellness and individual performance throughout their assignments to help ensure retention while also coaching them on how to increase their effectiveness.• Partnered with Account Managers and Business Units to identify and qualify opportunities to fulfill customer’s needs with internal talent resources in order to maximize NI’s exposure and increase account expansion. Delivered direct services revenue of $4.5M+ and influenced product revenue.• Oversaw all the aspects of the program, from recruiting talent and matching them to the appropriate projects, to managing the deployment, including relocation, of each Resident Engineer, ensuring a smooth transition into their new assignment.
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Sr. Program Manager, Resident Engineering ServicesNi (National Instruments) Apr 2020 - Mar 2021Austin , Texas, Us• Recruited, deployed, and managed a global team of 14 Engineers working as full-time contractors (i.e. Resident Engineers) in key roles at the company’s most strategic accounts.• Expanded the program to new accounts and application areas generating record revenue of $2.5M.• Overcame pandemic-related challenges by finding new ways to support customers and leveraging resources from different teams and functions within the company.• Streamlined the program through the improvement of operational practices and policies.
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Software Renewals ManagerNi (National Instruments) Feb 2019 - Mar 2020Austin , Texas, Us• Managed $4M of recurring revenue across a portfolio of 170+ medium and large accounts from the US and Latin America.• Exceeded quarterly subscription revenue by 10% by identifying up-sell opportunities and negotiating price increases. • Achieved 90% in renewal rate for assigned book of accounts through successful collaboration with cross-functional teams including sales, customer care, legal, and finance.• Drove customer success and adoption by helping customers maximize the value of their service entitlements and acting as an escalation point for critical issues.• Influenced new revenue opportunities by providing subject matter expertise to sales team and channel partners.
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Product Marketing Manager, Customer Proficiency ProgramsNi (National Instruments) Apr 2017 - Jan 2019Austin , Texas, Us• Managed global proficiency programs for academic customers to ensure successful use and adoption of National Instruments tools and solutions.• Consolidated product and program feedback from a diverse group of regional stakeholders to define future product and program roadmaps.• Coached regional sales and marketing teams to improve execution of proficiency programs.• Optimized the execution of proficiency programs to ensure consistency across regions and strategically grew the program at key academic institutions.
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Program Manager, Customer SuccessNi (National Instruments) Jan 2016 - Mar 2017Austin , Texas, Us• Planned and coordinated projects to improve customer satisfaction by enhancing technical competencies of our global group of Applications Engineers.• Developed plans to ensure customer success of key academic accounts by gathering feedback from end users and account managers. • Negotiated resources and led an engineering team in the development and testing of new technical resources to support key business opportunities in developing countries.• Stimulated academic sales growth by establishing a sales enablement program that strengthened sellers' product knowledge and competencies with application specific materials, continuous education and demonstration resources.
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Channel Partner ManagerNi (National Instruments) Sep 2015 - Dec 2015Austin , Texas, Us• Managed a corporate-level channel partner engagement program that supported 130+ partners around the world to ensure a consistent track record of growth and success.• Coordinated regional partner summits to support business, sales and technical needs of partners.• Collaborated with global sales and marketing teams to ensure alignment and manage conflicts.• Established guidelines for regional sales teams on pricing, marketing and positioning as a framework for on-boarding and supporting new partners.
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Channel Partner ManagerNi (National Instruments) Jan 2015 - Aug 2015Austin , Texas, Us• Managed initiatives to increase partner mindshare through sales enablement activities, marketing resources and regular communications. • Designed and coordinated an ongoing training program to improve partner competency. • Developed plans to report on channel partner revenue and analyze opportunities, trends and gaps.• Oversaw partner performance and identified key channel partners that yield growth for the company.
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Applications Engineering ManagerNi (National Instruments) Jan 2012 - Dec 2014Austin , Texas, Us• Managed a team of highly skilled applications engineers providing advanced technical support to key customers, global channel partners, and the company’s sales force. • Oversaw all aspects of employee recruitment, training and career path development.• Collaborated with sales, marketing, and customer education leaders to identify and provide resources for key projects.• Crafted and executed plans to provide continuing education to global Applications Engineers and the direct and indirect sales force.• Oversaw numerous projects ranging from content creation to high-quality product demonstrations.
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Product Marketing EngineerNi (National Instruments) Oct 2011 - Jul 2012Austin , Texas, Us• Collaborated with the marketing team to develop technical content for product releases.• Produced sales enablement materials for the direct sales force and channel partners.• Revamped product training materials used to teach customer education courses. • Promoted products and increased sales leads by delivering product demonstrations at trade shows. • Consistently assisted internal sales representatives and field engineers with pre-sales questions.
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Staff Applications EngineerNi (National Instruments) Nov 2007 - Sep 2011Austin , Texas, Us• Provided advanced technical support on National Instruments circuit design tools.• Ensured customer proficiency by teaching regional and online training courses.• Authored numerous technical resources including tutorials, applications notes and knowledge bases. • Improved product quality by testing beta versions and investigating and reporting software defects.• Reinforced product awareness amongst customers by delivering presentations at major events.
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Technical Marketing EngineerNi (National Instruments) Jan 2007 - Oct 2007Austin , Texas, Us• Revamped online technical resources by producing tutorials and white papers.• Showcased products and technologies by designing and building product demonstrations.• Identified potential customers and promoted products by participating at numerous trade shows. • Promoted the value of using National Instruments products by writing case studies.• Generated sales leads by delivering presentations at regional seminars and vertical events.• Helped execute marketing campaigns by creating and reviewing technical content.
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Applications Engineering ManagerNi (National Instruments) May 2005 - Dec 2006Austin , Texas, Us• Built and led a team of five applications engineers responsible for customer success in Latin America. • Identified and recruited new talent by interviewing dozens of candidates in key universities.• Ensured new employee success by designing training and career development plans.• Increased customer satisfaction by improving internal support systems.• Helped achieve revenue growth by coordinating resources for sales and marketing activities.
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Applications EngineerNi (National Instruments) Mar 2004 - Apr 2005Austin , Texas, Us• Ensured customer success with NI products by providing in-depth technical support.• Increased customer proficiency by teaching dozens of customer education courses.• Contributed to online technical support resources by producing tutorials and knowledge bases.• Increased product awareness by creating and presenting technical webinars.• Recognized with the Team Spirit Award for consistently leading and mentoring department members.
Fernando Dominguez Education Details
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University Of TorontoLeadership Essentials -
University Of WaterlooProject Management Applied Tools And Techniques
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University Of TorontoProfessional Sales And Sales Management
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University Of TorontoMarketing: An Introduction
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University Of TorontoBusiness Management Fundamentals
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Tecnológico De MonterreyMajor Telecommunications
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Instituto Tecnologico De PueblaElectronic Engineering - Instrumentation And Control
Frequently Asked Questions about Fernando Dominguez
What company does Fernando Dominguez work for?
Fernando Dominguez works for Ni (National Instruments)
What is Fernando Dominguez's role at the current company?
Fernando Dominguez's current role is Group Manager, Resident Engineering, Services Partners and Project Security.
What is Fernando Dominguez's email address?
Fernando Dominguez's email address is fernando.dominguez@ni.com
What schools did Fernando Dominguez attend?
Fernando Dominguez attended University Of Toronto, University Of Waterloo, University Of Toronto, University Of Toronto, University Of Toronto, Tecnológico De Monterrey, Instituto Tecnologico De Puebla.
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