Fernando Erroa Email & Phone Number

Richmond, VA, US

Richmond, Virginia, United States

Richmond, Virginia Area

-Collaborated within and across teams by acting as a point of contact between business operations, systems end-users, and the internal tech support team-Collected and analyzed data from systems to provide information for decision-makers primary stakeholders-Monitored systems health and performance to track potential outages, enterprise-wide escalations.

Richmond, Virginia Area

-Investigated and resolved credit card account fraudulent activities that include fraudulent transactions, account take over, and identity theft-Collaborated with internal and external customers that include commercial clients, financial institutions, law enforcement, and attorney firms-Established correcting account status and settlement disputes to.

Richmond, Virginia Area

-Initiated chargebacks to merchant accounts which results in credits to cardholder accounts and debits to merchant accounts-Analyzed incoming cardholder correspondence, disputing charges, and designating the proper reason codes to ensure the correct action is taken-Maintained documentation and cardholder correspondence and assured proper filing of.

Richmond, Virginia

-Handled high volume inbound calls from customers as it pertains to account maintenance, billing, and technical support-Provided exceptional customer service on multiple bank applications and systems experiencing technical issues with digital products by troubleshooting software, phones, tablets, computers, and their operating systems-Researched and.

Alexandria, Virginia

-Established customer relations through marketing property through various websites and social media by use of branding techniques, responding to email inquiries, creating design logos, catering events, photographing the property. -Arranged live tours with potential residents. Presented property amenities, resources, attractions, pricing breakdown, and.

• Corresponded to all customers with questions and concerns pertaining to our business
• Marketing our weekly business promotions to meet weekly quotas for new customers
• Schedule appointments for customers
• Administered credit card transactions and payments
• Processed letters and invoices for residential/commercial clients via email or fax

Richmond, Virginia

• Provide exceptional customer service to drive sales. Activities include marketing promotional sales, inventory lookup, online ordering, and suggestive add-on items for sale
• Serve as a subject matter expert to train all new hire classes; Instructed on store processes for sales, register training, cash handling, stocking, and security
• Maintained organization of the store to facilitate the daily shipment of new inventory, highlight promotional items to drive sales and provide an enhanced shopping experience for customers
• Implemented strategies to enhance sales from analyzing weekly reports, determining high performing items, and finding ways to better improve low selling items
• Consistently met all standards, policies, and protocols set by company guidelines
• Conducted monthly meetings with all team leads and sale associates to help drive associate morale, provide updated company initiatives, and host open forums for associates to share best practices

Alexandria, Virginia

• Train new waiters and floor staff on guest service expectations
• Monitor dining room to ensure optimal guest experiences
• Delivered exceptional, friendly, and fast service
• Skillfully anticipated and addressed guests’ service needs
• Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations
• Appropriately suggested additional items to customers to increase restaurant sales

Bachelor'S Degree, Military Information Systems Technology

Associate Of Science (A.S.), Business Administration And Management