As the Sales Strategy & Operations Head, I support the Sales leadership team in turning data into actionable insights and leading internal sales processes and operational activities to maximize the sales leaders time in the field. As a trusted senior advisor to sales leadership, I cover core areas including reporting on sales performance and trends, supporting accurate forecasting and working cross-functionally across the organization on initiatives to increase sales productivity and core efforts in territory, sales targets, and annual planning. In my current role, I am also responsible for:• Operationalize the business and go-to-market strategy of AWS cloud training and certification businesses.• Play a significant role in the long-term planning, including sales strategy, pricing, operational capacity, geographical expansion and hiring initiatives.• Manage a team of Customer Success Managers and Program Managers who are responsible for the day-to-day execution of AWS business in the region. • Work closely with Global finance on the pricing definition, budget planning for the region and financial reporting processes. • Manage all vendor agreements leveraged by the LatAm team, including but not limited to negotiations, contract executions, fulfillment of contractual obligations. Finally, as I key user, I lead the design and development of the forecasting models, reports, analyses, and dashboards that drive the key business decisions.

• Influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems• Manage all aspects of project delivery and solution delivery• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account team to progress• Lead consulting engagements from pre-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

• Leadership of multidisciplinary teams, negotiation of scope of work and quality control of deliverables. Experience in leading complex projects, on-shore, near-shore and offshore development.• Implementation of the BI area by building a Corporate Data Mart and ETL processes. Using my Tableau’s expertise, I developed forecasting models, metrics, reports, analyses, and dashboards to support senior management key business decisions. • Responsible for supporting the company's core business through the management of performance teams (Campaigns), digital presence (Web Sites) and Mobile Applications (IOS and Android), a total of 22 people. Also, in charge of the Corporate Business Intelligence initiatives, as well as leading the processes of Merger and Acquisitions (Planeta Digital from OESP Group and BidSmart).

• I was responsible for the program management of the 3 companies consortium involved in the project development of a transactional solution called FDI: Itau’s Digital Formalization. Solutions applied: BPO at Interfile, Business Rules Engine, BPM and OCR for images recognition. • It is one the Itau’s Top 5 projects for the biennium 2015/2016, available on the Web and Mobile platforms. Direct Benefits are: Cost Reduction per Proposal, Operational Risk Reduction and Operational Sales Efficiency. • This solution automates all process involved in the Vehicles Loan and Credit Cards proposal approvals and drastically reduced the time required to: capture and extract the fields in documents, validation, formalization, credit approval, dealer payment and digital and physical storage of the documents. Additionally it assures the end-to-end automation, minimizing frauds, monitoring and auditing all processes involved. • Project management methodologies used were PMI and Scrum (Agile). I was subcontracted via the company Noorden, Project Management & IT Services Ltda.

• Comprehensive Consulting P&L management (Actual x Forecast), as well as financial and risk management of the project portfolio and its KPIs (cost, margin, revenue and customer satisfaction), and management of all transactions with partners (closing contracts, payments, renegotiations, etc.).• Responsible for the preparation, negotiation and approval of the annual Budget (together with the Executive Committee).• Responsible for the Operations, Business Processes and Controls team that supported the Oracle Consulting Brazil business. Highly committed to maximizing the interfaces between the Sales, Delivery and Resource Managers teams, in order to leverage a collaborative and high-performance environment.• Managed all processes and teams in 3 different countries (Brazil, Argentina and India), necessary for the financial and operational support of the Consultancy, which involved reviewing and implementing new processes, ensuring local improvements and standardization of processes against policies and best practices (Regional Compliance).• Leading the weekly meetings to determine revenue forecast (with Delivery Managers) and Sales Commit (with Sales Directors) for reporting to VP Regional (Brazil) and Divisional (Latin America), detailing margin, revenue, costs, risks and action plan for risks mitigation.

During the 6 years working at SAS Brazil (CRM, BI and Big Data software vendor), I was in charge of the key management positions of the Consulting Business as follow: Delivery Manager, Corporate PMO, Risk and Operations Manager, CRM/BI Consulting Manager and 2 years as Pre-Sales Manager. As Corporate PMO/Delivery Manager I was responsible for:• Responsible for the consulting services P&L, including revenue and cost forecast, leading a team of 10 Project Managers and 30 consultants.• Responsible for maintaining alignment of program scope with strategic business objectives and making recommendations to adjust program scope to align with strategic business intent. Be the escalation point for project issues across accounts.• Ability to identify new software or services opportunities within the current customer base and involve the Sales team, being responsible for the consulting prices and proposals.• Anticipate and solve cross-functional project related issues and work with Project Managers to implement improvements.• Monitor internal, external and stakeholder client satisfaction and implement processes to improve satisfaction.• Work with functional and technical managers/project managers/consultants to define requirements for resources, and coordinate the sharing of resources. • Responsible for applying program and portfolio management accountability methods and processes to ensure quality programs.• Project Delivery Skills: Solid knowledge and experience in leading programs and projects of high complexity at majors customers such as : TIM Telecom (MKT Campaign, DBM and Corporate Balanced Scorecard), HSBC - former ABN Amro (ABC Cost Solution), SANTANDER (Analytical models: Credit Scoring, Behavior and Cross Selling), ITAU Bank (a huge SAS customer for credit risk models), IBI Bank (MKT Campaign and DBM), VIVO (ABC Cost Solution and Credit Scoring), and BASF (Demand forecasting for: Ink, Chemical and Agro divisions), among others.

Responsible for the definition, structuring and rollout of the 1st. PMO in the Latin America Region at SAS (CRM, BI and Big Data vendor) , achieving relevant improvements in project delivery performance (95% of projects with delivery deviation below 10%), organizational efficiency and profitability per project (project sold average margin was 12% over the target and delivery average margin was 21% over the target), customer satisfaction index rose from 2.3 to 4.4 in a 1-5 scale (surveys performed by an external company named Omni MKT, the same company in charge of IBM and HP surveys).Working directly with PS Vice President for the definition of the Latin America Regional Strategies for the Professional Services Area, defining goals, standards and procedures for proposals and contracts, risk control, retention and customer satisfaction programs as well as the consulting performance goals.

Managing the Pre-sales area at SAS, I structured and qualified a multi-disciplinary team of 12 specialists (CRM, business intelligence, data mining and statistic models for credit scoring, cross selling, behavior and demand forecasting), being responsible for the pre-sales in the South Region (Argentine, Brazil and Chile), when I reached all targets and sales goals supporting Sales growing for SW of 55% in 2003 and 60% in 2004.

Managing team of 10 consultants in the activities of: technical pre-sales; product installation, tuning and assessment of SAS solutions; prototype developments and post-sales. Responsible for the project management of the major projects.

•Operating in the Middle-Market segment, involving the whole sales cycle starting from lead qualification, surveys, business case, commercial proposals for license and consulting and contract negotiation.•Expert on the products, concepts and technologies: CRM, BI, Sysmap’s EAI, Infra-structure management solution from Peregrine Systems and E.Piphany 6.•Major customers : Sercomtel (Londrina), Telemig, Atento (Telefonica), Companhia Siderurgica de Tubarao, CRT e Tess (Campinas).

•Technical support for sales for the market segments: financial services companies, Telco and General Businesses, which includes product and technology presentations, prototypes and business case development and ROI demonstration.•Involvements in edge products implementations for key customers, in order to support and guarantee future success cases (example: CRM implementation for the sales force at Omint Health Insurance)•Expertise in products, concepts and technologies including: Operational and Analytic CRM, data modeling for relational and multidimensional data (Cognos PowerPlay), Data Warehousing, Balanced Scorecard methodology and Activity Based Cost, Web-based technology, SQL Server, Oracle DB, and ETL Informatica PowerMart.

•Responsible for implementing and customizing the SAP financial Module (TR- Treasure, AP- Accounts Payable, AR- Accounts Receivable) at Siemens Brazil. Managing team of 5 SAP consultants in the activities of interface definition and implementation and all customization (IMG) required for all FI modules (TR, AP and AR). Perform trainings and new modules development in order to complement system functionalities using ABAP language.•Natural/Adabas development: I have developed the Cash Flow Application and Expenses Reimbursement for the 14 companies of the Siemens Group in Brazil.