Manage and expand enterprise tools (ERP, PLM, CRM, Ticketing Systems, etc.). Create and manage workflows to increase productivity and accuracy in company endeavors. Train team members on new software and processes with guided education and videos.

Assist customers with ESS system issues and requests on a daily basis. Work in tandem with other colleagues to assure accurate information and consistent support to all customers in the field. Collaborate with marketing and engineering teams on various projects:• Produce streamlined YouTube tutorials to lessen in-bound calls.• Update all technical documents (Manuals, Spec Sheets, etc.) to more modern standards.• Design trade show booths and online advertisements to promote product releases.• Manage vendors to ensure deadlines are met for marketing and sales collateral.

Exhibited the utmost professionalism and composure while answering customer questions and alleviating concerns about insurance. Listened actively to solve issues in a practical and case-by-case responsive manner. Communicated effectively with other departments to ensure service is streamline and consistent.

Oversaw general cafe functions and activity, ensuring that all items were well stocked, all staff members were prepared for shift, and addressing any customer concerns as needed. Motivated baristas to increase productivity by creating a positive work environment and exhibiting a contagious enthusiasm.

Worked on a visual novel game as a programmer within a team of 8. The game was 1 of 3 being produced in the spring of 2019.Responsibilities:Programming in EngineGame Design/Brainstorming solutionsCommunication w/ TeamManaging GitHub Repository

Collaborated with design leads to execute the vision of various games, communicating design goals to other team members, including artists and software engineers. Quickly learned to use a variety of technical and proprietary tools. Researched, curated and implemented authentic audio, visuals and content from source material.

Worked on a team of 10 people on a game called Drearily Dreaming as the game designer. The game was one of 3 being produced in the spring 2018 semester of UTD's Game Lab. Responsibilities: Brainstorming Mechanics Writing Dialogue Importing assets into unity Analyzing playtest data