Fernando Gardini Email & Phone Number

Cork, Ie

Cork, County Cork, Ireland

- Create stock spreadsheets - Support train staff for optimal service - Send reports to management- Respond to calls and emails from the Dublin store - Order stock - Maintain ideal inventory levels to prevent waste.

Cork, County Cork, Ireland

- Respond to calls, emails, and chats. - Troubleshoot technical issues and provide information. - Listen to and resolve complaints with empathy. - Ensure customer satisfaction. - Document interactions and update customer information.

Cork, County Cork, Ireland

- Work on the Cork to Dublin train, serving coffee, tea, and snacks with a trolley to passengers. - Provide polite and attentive service, demonstrating agility and helpfulness. - Assist passengers with information about upcoming stations and travel times.

São Paulo, Brazil

- Serve inbound and outbound customers, addressing all mortgage-related inquiries to facilitate sales closure.- Analyze documents for credit assessment and contract finalization. - Negotiate rates, create spreadsheets, and achieve set goals.

- Receive and organize marketing leads;- Conduct research on leads;- Develop a script for the initial contact;- Investigate lead characteristics and identify their needs;- Confirm if the lead has potential to become a client;- Promote lead engagement through follow-ups;- Schedule a meeting with the sales representative.

São Paulo, Brazil

- Prospecting clients to sell mortgages, offering the best rates in the market. - Conduct simulations with clients to meet their needs, and collect and analyze documents for credit and risk analysis.

São Paulo, Brazil

- Customer portfolio management - Opening new accounts - Assisting with loan applications - Selling insurance and banking portfolio products - Handling foreign currency exchange - Analyzing documents to prevent possible fraud - Counting currency and closing cash transactions. - Maintain customer confidentiality - Communicate with other members of the bank team - Generate and submit reports to managers.

- I worked closely with the branch manager to define goals and strategies for achieving results.- I provided support to the sales team.

- Oversaw all interactions with B2B and B2C clients; ensuring seamless operations and relationship management.- Processed a wide range of administrative routines including correspondence, telecommunications, itinerary management, account management and client relationship management.

- Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and payments.- Assisted customers with inquiries regarding accounts, banking products, and services.- Adhered to all banking regulations and security procedures to ensure the safety of customer assets and the bank's operations.- Collaborated with team members and managers to achieve branch goals and objectives.- Stayed updated on industry trends, banking regulations, and product knowledge to provide informed assistance to customers.- Provided exceptional customer service by greeting customers warmly, addressing their concerns promptly, and resolving issues efficiently.

Postgraduate Degree, Marketing And Commercial Relations

Bachelor'S Degree, Business Administration And Management, General