Responsible for the entire LATAM Customer Care Center focused on the customer journey, since the first point of contact until the resolution.

Manages a complex customer service area through leadership and development of team (field engineers and field technicians). Creates an environment to achieve ultimate customer loyalty. Provides leadership in setting and achieving assigned goals in the profitable installation, maintenance, and repair of GE Healthcare products, and the growth of the service contract base.

Responsible for supporting all services operations areas in Brazil, such as System Installations, Technical Support, Regulatory and Legal standards, relationship with Channel Partners and give support the finance team related to services costs.

Responsible for leading the operation of Remote Support Engineers driving excellence in customer service through remote connectivity tools, better response time and cost efficiency. Responsible for Call Centers operation in Latin America with centers in Brazil and Mexico. About 120.000 calls received per year by our partners from 7 different countries.

The Graduate Engineering Training Program (GETP) is a two-year program committed to growing high potential talent by accelerating their development through intense technical, leadership and professional training and a variety of business-critical assignments. GETP graduates will gain the technical, leadership and business foundation to proactively and continuously make valuable contributions to GE in some of our fastest growing markets. First AssignmentArea: Technology… Show more The Graduate Engineering Training Program (GETP) is a two-year program committed to growing high potential talent by accelerating their development through intense technical, leadership and professional training and a variety of business-critical assignments. GETP graduates will gain the technical, leadership and business foundation to proactively and continuously make valuable contributions to GE in some of our fastest growing markets. First AssignmentArea: Technology SolutionsWorking in a Global System (CRM) development that will help Service Business management.Second AssignmentArea: Variable Cost Productivity (VCP) for ServicesResponsible to develop and manage Technical VCP Projects related to Services in Latin America. Show less

Responsible for installations, preventive and corrective maintenance on medical systems.Known modalities: MR, CT, PET and Nuclear Medicine.

I worked with project management in industrial instrumentation area, making estimates of time, quantity and costs of installations, materials and manpower.