Fernando Jacinto Email & Phone Number

Port St. Lucie, Fl, Us

Green Bay, Wisconsin, Us

• Coach and Develop team• Formulate solutions to Problems through researching, Analyzing, recommending and resolving issues. •Manage and Monitor Vendor relationships to insure project plans are achieved within agreement. •Seek and continuously develop processes.

Green Bay, Wisconsin, Us

· Analyze business requirements. · Lead development of complex Business Process Models and identify opportunities for improvement. · Participate in future state business area. · Lead core modernization efforts. · Facilitate design and integration sessions with the implementation team to define the solution and deliver maximum efficiency and business value

São Paulo, Br

Jack Henry (Silverlake Core Banking) Xperience.Core Digital Banking Implementation. Accomplished Core Banking setup from scratch in 10 months, Including banking product setup.System Configuration.Worked on Digital Banking Products features for consumers via App. Worked with Developers on transaction flows as well as testing features built. Banking App transaction flow testing.Worked with U/X Design to make Banking app robust but user friendly. Banking Support backend and frontend.Involved in all aspects of SDLC Helped Manage and Lead Agile Team to achieve goals and high level performance. Remote Deposit Anywhere feature setup and testing.Trained and mentored junior banking staff to maximize performance. Developed tailored solutions to meet individual banking needs. Investigated accounts and customers profiles. Utilized up-to-date information to make effective decisions for bank operations.

New York, Ny, Us

NHL mobile app QA AnalystDay to day operations iOS Lead.Create and execute manual smoke, functionality, regression and system tests.Analyze functional requirements and Business Specifications.Responsible for creation and execution of test strategies, including writing test plans, test cases and test scenarios.Perform end-to-end manual testing to ensure products meet requirements and designs.Identify, diagnose, and report app defects using tracking system.Ensure quality in a fast-paced environment.Experienced using JIRA, Charles Proxy.

New York, Ny, Us

Jack Henry Support (Silverlake) Provide production support and end-user technical support.Monitor and work on technical issues and fuctional issues.Track and respond to inquiries from the clients and users.Perform data analysis as requested. AS-400 system monitoring both production and Disater Recovery.Monitor Payplus wire system.

Cedar Knolls, Nj, Us

Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network and wide area network systems; assists in coordinating special projects including network related wiring plans, hardware/software purchases, and system installation, backup, maintenance and problem solving; assists in providing network and remote connectivity hardware/software support; maintains LAN user documentation including hardware/software applications, support logs and other related information; researches and recommends network and server hardware and software; assists in installing, designing, configuring, and maintaining system hardware and software; analyzes and troubleshoots the network logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges; installs, supports and maintains both physical and virtual network servers and appliances, establishes and maintains user accounts, profiles, file sharing, access privileges and security; performs daily server tape backups; researches, analyzes, monitors, troubleshoots and resolves server or data network problems; develops, maintains and implements network support, and archiving procedures; researches and evaluates new technologies related to computer networking; assists in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support; recommends and specifies the purchase of related products and services; keeps current regarding new hardware/software products for system enhancements; assists and provides support to the Coordinator, WAN/LAN, and other technology staff as requested including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support, and specialized training.

Installed, configured and maintained SWIFT Production Server and Disaster Recovery/Test server to ensure system was running properly eliminating downtime.Provided end-user technical support and 3rd Tier Help Desk Support resolving problems quickly and efficiently increasing productivity.Conducted system performance monitoring to maintain productivity and a smooth operation.Monitored and managed Alliance server to make sure it was running properly and limiting downtime and increasing production time.

Aas, Telecommunications Management

Education record