Customer Service Manager
São Paulo E Região
Head of Customer Service, being responsible for:a) Contract Administration – Team responsible for analyzing contract minutes and legal documents; reporting for local staff and headquarter about main project control measures, profit margin, scope, resources, revenue, billing, cash flow baseline and cost by issuing dashboards, presentations, and schedule control in MS Project. Responsible for guidelines, coordination of meetings and all communication to project team, superiors, and customers externally. Coordination of outsourced vendors and processes, ensuring that operational targets are met. All project management based on PMI premises.b) After Sales - Team responsible for activities related to the sales of spare parts (aftermarket) for mining equipment, negotiating commercial conditions with customers, defining issues such as price, payment term, and delivery conditions. Issuance of spot proposals for parts when these are not in contracts. Processes purchase orders in SAP, that is open sales orders in full compliance with them. Also responsible for intercompany customers, having a relationship with the other units of the company around the world, mainly Latam.c) Central of Engineering Drawings - Team responsible for all technical drawings (dwg files) that are sent to customers for approval. Also documents lists, certified drawings, data books, schedules, etc. Able to identify and discuss with other areas the impacts of customer solicitations of change on the scope (change orders).d) Field Service – Team responsible for all field technical assistance inside customer, able to make assembly supervision, start up, trainings, scanning and monitoring of equipment wear, etc.e) Service Center in Contagem-MG. - Team responsible for the plant that repairs equipment made by Weir and make rubber coatings on spools, pipes, tanks, and other metal surfaces. Issue of technical analysis and proposals by the engineers and the execution by assemblers and coaters.