Fernando Jose Montealegre Solorzano Email & Phone Number

Miami/Fort Lauderdale Area

Ultralux is a leading marketplace distributor with a proven track record of building brands online. We work with both globally recognized brands as well as start-ups and private label brands to maximize their eCommerce sales potential.

Nicaragua

- Directed the commercial operations team, company marketing strategies, and the improvement of standard operating procedures; achieving gross revenue increments of 12%-25% while maintaining or reducing costs- Grew customer file to over 1M user accounts (66% city saturation) and reached 95% usage of the company’s electronic fare collection system - Streamlined customer service channels: reduced average wait time to 3 minutes, maintained a call center abandonment rate of less than 5% and… Show more - Directed the commercial operations team, company marketing strategies, and the improvement of standard operating procedures; achieving gross revenue increments of 12%-25% while maintaining or reducing costs- Grew customer file to over 1M user accounts (66% city saturation) and reached 95% usage of the company’s electronic fare collection system - Streamlined customer service channels: reduced average wait time to 3 minutes, maintained a call center abandonment rate of less than 5% and more than tripled Facebook likes from one year to the next - Achieved savings of almost 50% on RFID card costs and +60% savings on telecommunication costs negotiating contracts and maintaining quality relations with key suppliers- Developed new and complimentary products and services in order to boost economic efficiency and diversify company offerings (created successful advertising mediums, converted sunk costs into profit generating products and ensured company Customer Service Center profitability by incorporating new sales products, amongst other initiatives) - Restructured, tested and certified technological improvements and oversaw their implementation Show less

Nicaragua

- Formulated, updated and oversaw the execution of the project timeline, achieving early implementation - Oversaw the development of the project’s technological functionality, contributing in the creation of the first binary RFID bus payment system (cloud and card based) - Settled negotiations, planned logistics and maintained quality relations with contactless payment solution providers, attaining 19% savings and extremely favorable payment conditions - Generated 40-60% in… Show more - Formulated, updated and oversaw the execution of the project timeline, achieving early implementation - Oversaw the development of the project’s technological functionality, contributing in the creation of the first binary RFID bus payment system (cloud and card based) - Settled negotiations, planned logistics and maintained quality relations with contactless payment solution providers, attaining 19% savings and extremely favorable payment conditions - Generated 40-60% in marketing budget savings via cost sharing strategies and usage of proprietary channels Show less

Nicaragua

- Achieved a 70% increase in contract closure through supervision, mentoring and goal-setting of sales team - Spearheaded new client acquisition strategies that led to a 50% increase in active portfolio - Negotiated key client contract closure with 80% success rate - Authored sales manuals, presentations and other materials for the contract relations area