Fernando Munoz Email & Phone Number

Mountain View, Ca, Us

British Columbia, Canada

Bangkok, Thailand

Menlo Park, California, United States

In my current position at Meta Community Hub , I play a key role in fostering operational efficiency and enhancing customer satisfaction. I am adept at generating detailed data reports, covering customer experience metrics, evaluations feedback, check-ins, and year-on-year comparisons.To ensure the smooth operation of the Meta Community Hub, I create, vet, and implement Standard Operating Procedures (SOPs) that prioritize safety and successful public-facing launches. Additionally, I am highly responsive to program partners and customer inquiries, providing exceptional service and ensuring satisfaction.I take pride in cultivating a collaborative atmosphere for our 309 Hub members, fostering meaningful relationships and encouraging inter-partner connections. I leverage my event planning skills to organize engaging networking opportunities for our members.Contributing to the Hub's visibility, I create compelling marketing materials for events, announcements, and social media and streamline the event experience via SplashThat event pages.In alignment with maintaining a safe and secure workspace, I uphold cross-functional partnerships with teams such as Environmental, Health and Safety (EHS), Global Security, and Facilities, promoting a comprehensive approach to facility management.

Ho Chi Minh City, Vietnam

VUS English Teaching Center, where I worked as an English Teacher from November 2019 to June 2021, provided me with valuable experience in the Vietnamese educational landscape. I quickly embraced Vietnamese educational practices and norms, aligning with local customs to create a culturally immersive learning environment. Designing and implementing age-appropriate lesson plans for 5-15 year olds, I catered to the specific needs and abilities of students, fostering a positive and interactive learning experience. Moreover, I actively fostered positive relationships with students, parents, and the local community, encouraging their active involvement in the learning process and creating a supportive educational ecosystem.

Palo Alto

Oshman Family Jewish Community Center (OFJCC) is a dynamic and vibrant community space where I served in various roles from May 2014 to October 2019. As the Culinary Program Manager from January 2017 to October 2019, I led a team of 7 staff, ensuring smooth operations and delivering high-quality service. I created a positive work environment, collaborated with cross-functional departments for catering and events, managed inventory and vendor relationships, and provided excellent customer service.During my tenure as the Club J After School Program Manager from May 2014 to January 2017, I supervised a team of 17 teachers and ensured efficient operations and high-quality instruction. I organized engaging activities and events for 178 enrolled children, prioritizing their engagement and learning. Moreover, I delivered excellent customer service, implemented quality programming, and prioritized the safety and well-being of all participants and staff.As the Summer Camp Manager from May 2014 to January 2017, I successfully planned and executed 12 summer camps, offering a mix of traditional and special focused themes to cater to the interests of 260 campers. I managed a team of 50 seasonal staff, ensuring optimal coverage and appropriate staffing ratios. Guiding head counselors and their teams, I facilitated fun and enriching activities, while providing supervision, support, and evaluations to promote staff growth and maintain program quality. Additionally, I organized logistics for field trips and swim lessons with external vendors, enhancing the overall camp experience. Notably, I successfully facilitated an overnight camping trip for teens, fostering team-building and personal growth.Overall, my experience at OFJCC demonstrates my ability to lead teams, manage operations, deliver exceptional customer service, and create engaging and enriching experiences for participants.

Palo Alto, California

Redwood City

Recreation Specialist ➢ Directed PE program for 420 students at Hawes Elementary ➢ Led weekly staff meeting to discuss daily task, team goals and direction, evaluations and principal updates ➢ Integrated lunch and recess activities to help reduce students misbehavior ➢ Created a working relationship with teachers, parents and principalRecreation Intern ➢ Created and developed a brand new youth wrestling program ➢ Marketed and promoted the wrestling program ➢ Collaborated with local high school to execute a successful program ➢ Headlined in the local city magazine the Spectrum as “Wrestling makes a strong comeback”

Mountain View

Coordinated Leader in Training Program ➢ Managed interviews, evaluations and camp placement ➢ Facilitated an interactive training on leading youth activities, program policies and procedures ➢ Conducted a “How to Get a Job” Presentation to better prepare the LITs for future opportunities Implemented Summer Programs ➢ Program planned arts & crafts, enrichment, and outdoor activities ➢ Trained, led and evaluated staff ➢ Led weekly meetings with staffDeveloped After School Programming ➢ Worked with both Elementary and Middle school students at various after school sites ➢ Assisted with homework, technology, and recreation programming ➢ Program planned activities surrounding the 41 Developmental Assets, asset of the month program Authored first Anti-Bullying Program ➢ Created an interactive video, discussion groups, role playing and social net-work awareness on how to protect yourself online➢ Led each step of the program to the two Middle Schools after school sites in Mountain View