In my current position at Meta Community Hub , I play a key role in fostering operational efficiency and enhancing customer satisfaction. I am adept at generating detailed data reports, covering customer experience metrics, evaluations feedback, check-ins, and year-on-year comparisons.To ensure the smooth operation of the Meta Community Hub, I create, vet, and implement Standard Operating Procedures (SOPs) that prioritize safety and successful public-facing launches. Additionally, I am highly responsive to program partners and customer inquiries, providing exceptional service and ensuring satisfaction.I take pride in cultivating a collaborative atmosphere for our 309 Hub members, fostering meaningful relationships and encouraging inter-partner connections. I leverage my event planning skills to organize engaging networking opportunities for our members.Contributing to the Hub's visibility, I create compelling marketing materials for events, announcements, and social media and streamline the event experience via SplashThat event pages.In alignment with maintaining a safe and secure workspace, I uphold cross-functional partnerships with teams such as Environmental, Health and Safety (EHS), Global Security, and Facilities, promoting a comprehensive approach to facility management.

VUS English Teaching Center, where I worked as an English Teacher from November 2019 to June 2021, provided me with valuable experience in the Vietnamese educational landscape. I quickly embraced Vietnamese educational practices and norms, aligning with local customs to create a culturally immersive learning environment. Designing and implementing age-appropriate lesson plans for 5-15 year olds, I catered to the specific needs and abilities of students, fostering a positive and interactive learning experience. Moreover, I actively fostered positive relationships with students, parents, and the local community, encouraging their active involvement in the learning process and creating a supportive educational ecosystem.

Oshman Family Jewish Community Center (OFJCC) is a dynamic and vibrant community space where I served in various roles from May 2014 to October 2019. As the Culinary Program Manager from January 2017 to October 2019, I led a team of 7 staff, ensuring smooth operations and delivering high-quality service. I created a positive work environment, collaborated with cross-functional departments for catering and events, managed inventory and vendor relationships, and provided excellent customer service.During my tenure as the Club J After School Program Manager from May 2014 to January 2017, I supervised a team of 17 teachers and ensured efficient operations and high-quality instruction. I organized engaging activities and events for 178 enrolled children, prioritizing their engagement and learning. Moreover, I delivered excellent customer service, implemented quality programming, and prioritized the safety and well-being of all participants and staff.As the Summer Camp Manager from May 2014 to January 2017, I successfully planned and executed 12 summer camps, offering a mix of traditional and special focused themes to cater to the interests of 260 campers. I managed a team of 50 seasonal staff, ensuring optimal coverage and appropriate staffing ratios. Guiding head counselors and their teams, I facilitated fun and enriching activities, while providing supervision, support, and evaluations to promote staff growth and maintain program quality. Additionally, I organized logistics for field trips and swim lessons with external vendors, enhancing the overall camp experience. Notably, I successfully facilitated an overnight camping trip for teens, fostering team-building and personal growth.Overall, my experience at OFJCC demonstrates my ability to lead teams, manage operations, deliver exceptional customer service, and create engaging and enriching experiences for participants.

Recreation Specialist ➢ Directed PE program for 420 students at Hawes Elementary ➢ Led weekly staff meeting to discuss daily task, team goals and direction, evaluations and principal updates ➢ Integrated lunch and recess activities to help reduce students misbehavior ➢ Created a working relationship with teachers, parents and principalRecreation Intern ➢ Created and developed a brand new youth wrestling program ➢ Marketed and promoted the wrestling program ➢ Collaborated with local high school to execute a successful program ➢ Headlined in the local city magazine the Spectrum as “Wrestling makes a strong comeback”

Coordinated Leader in Training Program ➢ Managed interviews, evaluations and camp placement ➢ Facilitated an interactive training on leading youth activities, program policies and procedures ➢ Conducted a “How to Get a Job” Presentation to better prepare the LITs for future opportunities Implemented Summer Programs ➢ Program planned arts & crafts, enrichment, and outdoor activities ➢ Trained, led and evaluated staff ➢ Led weekly meetings with staffDeveloped After School Programming ➢ Worked with both Elementary and Middle school students at various after school sites ➢ Assisted with homework, technology, and recreation programming ➢ Program planned activities surrounding the 41 Developmental Assets, asset of the month program Authored first Anti-Bullying Program ➢ Created an interactive video, discussion groups, role playing and social net-work awareness on how to protect yourself online➢ Led each step of the program to the two Middle Schools after school sites in Mountain View