• Prepare financial data from accounting, as well as cost and performance, for the executive management.• Contribute to the preparation of monthly and annual financial statements, forecasts, and the business report according to commercial objectives.• Prepare key performance indicators and reports in accordance with internal and external requirements.• Develop product cost calculations and operational profitability analyses.• Provide financial and numerical support for projects.• Manage and support reporting and financial software.

Main job functions: Provide support to the Controlling department staff through process optimization, digital adoption initiatives and other activities related to digital transformation.• Migrate existing Tableau/Qliksense reports to live Power BI dashboards.• Establish live Power BI connections with SharePoint, SAP & other databanks.• Design and optimize new/existing reports according to stakeholder’s needs.• Support the digital transformation initiative through training sessions providing best practices to colleagues unbeknownst to the tool.

Main job function: Provide analytical insights of the service stations’ performance in the Fuels & Lubricants department of the Retail business unit.• Analyze MoM, YoY, actual vs budget vs forecast performance and provide action plans to explain sales differences and detect painpoints to improve segment KPIs.• Provide Value Proposition Managers with live KPI reports of their client portfolio (i.e. daily volume purchases, purchase trends, volume spikes/falls) to optimize decision making focused on under-performers.• Provide EoM/EoQ/EoY/on-demand reports to top-management and regional executives.• Support local/regional marketing initiatives with timely performance reports.• Forecast fuel volume sales on a 22-day projection using statistical tools, historical data and seasonality trends.Achievements:• Significantly reduced EoM/EoY report delivery time.• 360° dashboard, unifying different sources into an all-in-one report, including:o MoM/YoY comparisono Daily fuel/lubricant sales per service stationo Over/under-performing service stations per regiono % budget/forecast complianceo KPI ratio comparisono Service stations´ performance X-ray analysiso Store sales

I. Job Title: B2B Collections and BI Analyst (01/2020-01/2021)• Analyze daily, weekly, and monthly collections performance and provide action plans to reduce debt according to its debt category.• Provide EoM/EoW/EoY reports to design proactive action plans according to performance.• Build dashboards and analyze collection KPIs through clients’ invoice payment behavior.• Provide top management with daily insights regarding collections performance.• Analyze outsource providers’ daily KPIs.• Provide up-to-date pending debt databases to Collections teams.II. Job Title: Productivity Analyst (01/2017-01/2020)Job Category: Support and optimize Post-Sales processes in the B2B Business Unit• Automate manual processes and reduce paper-based transactions by creating workflows in Sharepoint.• Support self care platforms adoption initiatives.• Through Six Sigmas’ methodology, overhaul the technical phone repair shop underperforming partner.• Provide contact centers’ training in service quality and monthly KPI monitoring. Achievements:• 180° turn to customer centered KPIs (NPS, CSAT and CES) in the phone repair shop:o CSAT -> Before: 10% | After: 83%o NPS -> Before: - 87 | After: 75o CES -> Before: 65% | After: -78%• Significantly reduced existing processes in the post-Sales department.• Greatly improved contact center’s average NPS indicator.

I. Job Title: NOC Business Intelligence and Process Manager (07/2015 – 12/2016)Job Category: Operations Management / Client & Customer Service• Build a NOC team from scratch, ensuring key knowledge and technical proficiencies to fulfill client needs.• Provide analyses and build KPI dashboards for a mayor project for the government client (over 1,400 internet access points).• Provide middle management with MoM partners’ SLAs and KPIs.• Promote constant training/learning to keep team’s knowledge up to date on Cisco standards.• Optimize and document existing and new processes based on ITIL practices.Achievements:• Built an entire NOC administration, automated KPI and SLAs end of month reports, constructed ITIL based processes and easy-to-read dashboards for external/internal clients.II. Job Title: Workforce Management (02/2015 – 07/2015)Job category: Administration/Office • Upload weekly databases for each business contact center project.• Daily workforce sales performance and determine top/worst performers.• Analyze business contact centers´ overall performance and give insights to managers through optimized KPI reports to catalyze decision making.• Forecast end-of-month performance to avoid project losses.• Ensure business partners satisfaction through transparent workforce performance reports.Achievements:• Report automation which took over hours to process being optimized to minutes, which included KPIs, key insights, summaries, business contact centers’ officers’ performance, not included in previous workforce management.

Job category: Administration/Office • Ensure all vehicle fleets’ permits are up to date.• Report on daily sales workforce departure time.• Analyze daily sales force vs vehicular fuel consumption.• Analyze daily product sales and determine which product is best sold per location.Achievements:• Report automation and daily insights about sales performance, inventory management and top product sales.